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December 2023 by Carl Melidossian
Absolutely dirty and disgusting.Don't go in the showers or pool or especially the hot tub unless u want a virus.A shower head that dribbles.Workers that don't answer questions on why they lie to you about the gym.U want covid or something worse go to a LA fitness club.Disgusting ?!!!
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November 2023 by Heidi Gel
FRAUDULENT CHARGES! My 16 year old daughter cancelled her membership and was charged 4 different times on her credit card within minutes. I called the gym when she signed up and asked if there would be a cancellation fee because I thought it was pricey for a child. I was told at that time by the manager, that she would waive any cancellation fee and she could cancel at anytime. She normally pays $28.25 a month these charges were $30, $45, 2 x $3.25.I was obviously upset and called to speak with a manager. I was told she was not in, so I left a message about my concern and I left my number and asked for her to call me the next day. I never received a call the next day. I called the gym 5 times during the day, no one answered the phone. On my last call to the gym I received a message “the person you are trying to call is refusing your call”. I was obviously angry that I was purposely being avoided, especially when fraudulent charges were made to my daughter’s account! I drove to the gym at 1:00 and walked in to find the manager at the front desk and the gym was completely empty. I spoke with her and she said she apologized she looked at the notes in the account and would issue a refund and send me an email to confirm. I received an email that stated they would refund of $30 and $15 dollars. I immediately sent an email back stating that my daughter is still being overcharged! Her monthly payment was $28.25. I never received a response.I spoke with a friend (attorney) who advised me to filed a fraudulent claim with the bank. My daughter is a minor and any contact she may have signed is null and void.I WISH I HAD READ THE REVIEWS BEFORE SHE HAD SIGNED UP!This issue could have been completely avoided had this matter been handled professionally.
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September 2023 by Dalia Cadavid
Horrible, and worst customer service. I have been calling for almost 3 weeks requesting information on their group classes, because their website is not working. The receptionist has told me few times that owner will call me, well no one has called. Yesterday, I took a trip to the gym, the owner was there, but the receptionist said he couldn’t answer my questions, he was chatting with someone else, not about work ( dear mr. owner if you have a business, you are supposed to care for your client and potential clients), specially if their website is not working properly. I asked the receptionist for a print out for the classes, and she said she didn’t have one, What a terrible business. I wanted to give them the benefit of the doubt, but after all the previous bad reviews, it is confirmed, they are terrible. Too bad, because the gym is a good location, please sell it to someone with good ethic work and customer skills, can’t be that hard.
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August 2023 by Jimmy H
Scammy POS business. One you start requesting, then begging them to stop charging your card for a membership you ended a year ago they will start charging every few months to throw you off. Stay the hell away from these people.
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June 2023 by Sarah Donahue
Terrible business.I had gotten charged twice in one month, I called the gym 2x and an employee said they would have the manager reach out. Once I went in and caught the manager to chat she stated its because my payment declined so now the other $25 is the late fee. After going back and forth with Melissa she agreed to just put that charge towards my June monthly membership. I stated that was fine but I would be moving in the middle of June so I have to cancel &This is plenty of notice. Melissa stated all was good and I asked multiple times if she needed anything from me or if anything arises to inform me. About 4-5 weeks go by and I had gone in a handful of times and no one- not even Melissa had stopped me regarding any issues with my account. I get charged again so i call and was very kind even though I was frustrated and we agreed she could send me $25 in the form of a check (should the refund not go through on her software) to my new address.. nothing about fees or anything charges. The next day I use the gym and discuss in person the situation. She states she still has to check things so I contact my bank to which I was again informed no charges had any issues..ever. I got it printed out and emailed Melissa at this point. She then tries to inform me I owe cancellation fees, and that there Is a note on my account again for declined charges. Nothing of this has been mentioned and she had already lied so I do not believe it. She’s had weeks to inform me of anything, and failed to do so until I finally went to my bank and confronted her. I spoke with Maddy Wednesday night and she let me write out a cancellation and does not mention any declined charges, or any other fees of any sort. Then i get charged again and She fails to answer the phone or emails. I go to the bank and explain what’s going on. They do a stop pay and try to stop any pending charges. It wasn’t until she received this notice that now she emails me saying she waived cancellation fees as a courtesy which I was not informed about those at all& and then something about monthly dues of $50 that she would cut in half. Every time it’s a different story and excuse to keep charging me or keep me from cancelling. Then she emails me that she cannot cancel my membership due to unpaid balances. I filed a report with the BBB and went to file suspicious activity. I will be filing with the attorney generals office next.
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June 2023 by Mel Celeste
Great gym and atmosphere. Staff is great, and Owners are wonderful! They go above and beyond for their members!Gym is always clean so that is a plus. I have also cancelled and rejoined and have had no issues at all. Owner is always there and available for members needs and if she is off she is always a phone call away.
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June 2023 by Madison Carney
As a college student, Smithfield Fitness has provided an amazing place for me to work out at when I am home for break! The classes are motivating, so versatile and inviting. I’m 21 but it’s perfect for any and all ages. I wish I could work out here all year round. If you’re a college student looking for a gym this summer, Smithfield Fitness is the way to go!!
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April 2023 by Nicole
It seems I have the same complaint as everyone else. They lie and steal your money after canceling your membership. After being put through hell just to cancel my membership they still charged my cc a year later. So they haven’t charged my cc for over a year as I canceled in Jan of 2021. In March 2022, they decided to randomly charge it for annual fees even though I haven't been a member in well over a year. I emailed and nada….no response. I mean I would literally be SO embarrassed to be that hard up for money. They are holding their clients hostage and try scamming them long after they canceled. Still debating if I wanna invest more time into their theft because it definitely isn't an oversight…..Such a shame as I also like supporting small businesses
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January 2023 by MeganRose Fitness
Didn’t even want to rate this a one. Filed a complaint with the BBB. She does not answer phone calls. Staff are always saying she’s never there so I can never get in contract with her. Canceled my membership back in October. My two moths are up. She still changed me $39 for monthly and $49.99 for yearly. Also doing the same thing to my sister as we speak. Like I said filed with BBB. If she does not give me my money back and knock it off I will expose her biusness on Instagram and Tik tok. (81k) followers. DO NOT get a membership here.
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January 2023 by Samantha A.
Listen to the 1 Star reviews, avoid this place at all costs. They continue to charge accounts even after you have canceled ...
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December 2022 by Marissa Mayer
HIGHLY RECOMMEND THIS GYM!! I’m a strength coach in Las Vegas and am home for the holidays and let me tell you, what a little gem of a gym I found while I was home. Melissa and Bob are so kind and welcoming and hooked it up for me and my sisters so we would have a place to train at while we were home for the week of Xmas! Love the equipment and all the space in this place. Owners that really care and you can tell. So happy I found them! 11 out of 10 stars for sure!!
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December 2022 by Chris G
Great little private gym, very clean and professional. Idk what all the fuss is about as far as contracts. There's 2 options to join. I chose the one where there is no commitment. It's a few dollars more a month and there is a different start up fee but overall it works for me. I like using the kickboxing room alot. I bring all my own gear though like gloves and shin guards. Havnt branched out yet to the main floor but the equipment is top notch. As far as the staff everyone is friendly. Apart for a few collage kids that worked there one night. But I really like coming here it's convenient and close to home.
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November 2022 by Annie Underhill
Do not get a membership here! No matter how many times you try to cancel a membership they will continue to make excuses on why it cannot be canceled yet. We have been trying to cancel for over 4 months and they continue to charge us and say our “cancellation is still pending” despite weekly emails and phone calls to follow up. They have time contact your bank and ensure they continue to receive payments during the same months they are “too busy” to contact you and review your multiple cancelation requests. Their cancelation procedure and business model is unprofessional, inappropriate and honestly should be illegal. They know what they are doing and it is disrespectful and significantly inconsiderate to their members. Do not get involved with this gym.
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November 2022 by Daniel Andino
I want to stay with this gym because of how close it is to home but I don’t know how much longer I can wait. What I’m waiting for is a sauna, and enough weights for whatever machine I want to use - not assorted weights, and a scavenger hunt each time I pick a machine. There are gyms that have what Im looking for, but I’m holding out hope they sort this out before I make up my mind and opt for a longer drive.
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November 2022 by Emily Walters
DO.NOT. GET. A. MEMBERSHIP. HERE!!!! If I could give this place negative stars I would. My husband and I got a membership here about a year and a half ago. We called and informed them we would like to cancel after our year was up. I was told by the lady on the phone that our year mark wasn’t until march (at the time it was around January) and that I could pay out the rest of my contract or wait until march. I decided to wait and continue to pay the monthly membership fee. Once we hit our year mark they informed us we needed to come in and deliver a hand written letter and we'd be all set. They didn't inform us that our yearly member ship would automatically renew and when we delivered the hand written letter we had to pay hundreds of dollars in fees to cancel, including two separate cancellation charges for each memebership for $135 per person along with other fees and charges, and even a late fee for a random month they didn't charge us. They tried to blame it on us saying we had insufficient funds but our account was hooked up to a credit card so that clearly wasn't the case. I would definitely look for a different gym, they will scam you out of a lot of money if you ever try to quit.
