Mattress Firm in Smithfield is highly regarded for its helpful and friendly staff, especially one dedicated associate who consistently receives praise. Customers appreciate the store's commitment to helping them find the best sleep solutions through knowledgeable service and a wide selection of top brands like Sealy, Tempur-Pedic, Serta, and Sleepys. The staff member is known for being approachable, patient, and attentive, taking the time to listen to customer needs and answer all questions without pressure. The store offers a great trial period and a strong warranty program, giving customers confidence in their purchase. Many customers have had positive experiences, highlighting the associate's helpfulness, expertise, and genuine care. Whether on short notice or planning ahead, shoppers feel well-assisted and satisfied with their mattress choices. Overall, Mattress Firm Smithfield is recognized for excellent customer service, a broad product range, and a focus on ensuring customers get the best mattress for their needs.
Evan was so knowledgeable and professional. He made sure I knew exactly what I needed within my budget and was always there for any support. Top tier customer support. Guy deserves a raise or higher comp %
November 2025
Had a great interaction with Evan today. Process was quick and efficient, very knowledgeable about the mattresses, and answered all the questions we had. No pressure when making our decision, found the perfect mattress as well. Thanks again Evan!
November 2025
We had a wonderful friendly experience with Eric B! He was very knowledgeable and helpful and made our decision to buy a new mattress easy!
