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March 2023 by Jason Kuyoth
Counter Personnel was very helpful and knowledgeable. But some of the components they use for building their bodies are lacking
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February 2022 by R J
Horrible experience. Wanted to order some lights for my truck. Salesperson answered phone took info over the phone and never called back like he said he would. Then I called back and they still couldn't get my info for me. They just give you the run around. Horrible.
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January 2021 by Susan H.
First interaction with local sales rep at Dejana was great. There were some understandable delays due to covid in getting the materials shipped to the west coast. When the vehicles finally arrived they were complete as ordered. The second time was a different story. We ordered upfits/shelfs for 2 new vehicles and when the parts arrived they were ordered for a much older vehicle than the 2020 Transits. They tried to place blame on us for making the order incorrectly, but our order was correct. No real customer care or service for the completely incorrect order. We are now delayed another 4 weeks with vehicles we cannot use. Their service on the West Coast is below average.
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January 2021 by Jennifer Faniola
We bought a 2019 F550 from Flood Ford and a month after having it we noticed the underbody paint was peeling. Flood recommended we take it back to Dejana and believed it was a factory oversight. I spoke with Pat from Dejana who was courteous and accommodating. Being out of state, they came and picked up the vehicle and repaired it within a few days and then transported it back to us. We are very happy with the service from Dejana. Thank you!
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January 2021 by Jake bullock
Called 5 times about a wiring harness for my truck to body... all within a 2 week span. Took down the serial number on my body every time. Never got a call back, each time on the phone they said they would call me right back and let me know if the part was available and what not. Would never buy from this place. There’s another dejana in Lancaster ma. go there.
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January 2021 by stan bis
Curt was excellent. He was extremely helpful and I walked out with everything I needed.
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January 2021 by Alan Land
Great place. Professional and quick to get unloaded.
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February 2020 by zachary peloquin
Went there to get a few lights for a bed that we got on our truck from them and they couldn't even stock them. We got a girl at the front desk who continued to argue with us over why after that experience there I would not recommend going there
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January 2020 by Country Side
This is terrible still waiting for my truck 2 months so far a mistake was made instead of correcting it quickly they put it on the shelf let it sit for 4 weeks would never go there again
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December 2019 by Joe Kauker
Got a plow installed recently and am unimpressed with the service at Dejana. Had to call four times to get a price on a backrack and lightbar, which ended up being hundreds of $ higher than other retailers and by the time they got me the quote it would have been too late to get them in time to have installed during my appt for plow install. Also no one ever gave me any info on options with the plow such as led headlights vs halogen ( would have gone with LED and got halogen instead ). After installation of plow the plugs wouldnt reach the rubber holders once disconnected, so i had to re route those wires so the plugs could stay dry. Also they just left my plow control on the seat in the truck never asked if i wanted them to install mount to dash they just left it in the box. Bad i was spending over $6000 with these guys and they made me feel like a second class citizen any time i went in or called. They are defiantly understaffed and not ready to help their customers to the fullest. Had they had helpful people in service that werent too busy to deal with me, i would have spent more money with them and it wouldnt have taken much to make me a happy customer. Wont use these guys again and sad because they have a nice facility and obviously do a lot of work for people in the area. JUST HIRE SOME MORE PEOPLE
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November 2019 by James Smith
Horrible company. Too slow and ineffective. Won’t ever go there again
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September 2019 by Stephanie Williams
Famous for no call backs. Called for a Katerack system, was told I needed to go down in person for a quote. Went there for the first time, the 'only guy' there that could do it, wasn't there. Second time, we were given a quote but was told I needed to call back to schedule an appointment, again with 'the right guy'. Have called 4 times in the last month, left messages every time with the woman who answers the number listed online for the 'right guy', but still haven't received a call back. Not worth the time dealing with these guys. If they don't want the business, I'll be glad to take it someplace else.
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September 2019 by Kyle Arnold
I was driving behind one of their trucks on the highway and nothing but rocks and sand was flying out of the the bed of the truck and it cracked my windshield just in time for winter thanks alot dejana
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September 2019 by Rachel
Was driving behind one of their trucks on the highway and all these pebbles flew out from their truckbed and left a bunch of small cracks on my windshield.
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April 2019 by Ron NWCC
Service was outstanding. Pat Jasmine is what makes Deana one of the most pleasurable businesses I have dealt with.
