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February 2024 by Jume Lopez
Best place to shop in Providence, RI
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February 2024 by SKR141
Compared to other Zara stores, I feel like it's falling behind on what's new.
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January 2024 by Siobhan Sullivan
Never will shop at Zara again. Received some lovely items for Christmas that just weren’t my style. Went to store yesterday to return and store would not accept for charge back or store credit. Apparently returns accepted up to December 30th. Five days, ridiculous?
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October 2023 by Oscar Griffin
Inventory management is an issue. Associates don’t seem to knowledgeable of products. Check out for one item took 15 minutes from start of cash register interaction to end … not counting the wait time in line. Horrific in store experiences!
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April 2023 by Ann Mintaquila
I will never shop here ever again under any circumstances. I’ve never experienced such awful store policies. Ever. The staff isn’t at all helpful. Calling customer service isn’t helpful at all. The sizes are not true to size at all. I really do like the style of cloths. But that’s about it. I’m not a plus size women and yet I still can’t fit their xl. So i want a refund and it’s been a week and I’ve gotten nothing but the run around. Worst store ever.
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April 2023 by Veronica G.
Literally the rudest staff at this Zara. The employees seem miserable and have the nastiest attitudes. I tried to ask this girl for a size they can find me in the back, she just straight up said they don't have anything in the back. I knew they could check, so I asked two more employees and was finally able to have someone help me.
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February 2023 by Adati Tarfa
Love love Zara as always! This store had a generous amount of stylish outfits. The sales are ongoing and there are a lot of off season items that are very much in style for purchase at a discounted price.The staff are very helpful and I enjoyed shopping here!
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December 2022 by Ana Chantre
Nice, fashionable, quality and fair prices clothing.
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September 2022 by Jen J.
The inventory at this particular Zara seems to be geared towards the teenage demographic. It's hard to find anything thats not cheap looking and colorful . The staff is also rude at this location, I went to check out and was completely ignored as the staff members had a long conversation with each other during my transaction. This location seems to be lacking management and training of staff.
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September 2022 by Dana L.
I asked for a exchange and they did a return and did not refund my cash, cashier did what she wanted to do because I specifically asked for a exchange. Now they are saying they can't assist me!
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August 2022 by Yvette W.
rude, rude,rude, rude, rude,rude,and extemeely unhelpful!!!! wait a minute i'm sorry did i mention rude
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July 2022 by Lucy S.
My friend and I drove an hour to this Zara to make a quick return. We walked in at 7:20 and th employee sitting on the ground on her phone told us the store was closed. We explained that online it says the store is open until 8pm. She replied "no, that's when we get out". She was very short and gave us a nasty face (as seen in the picture). I found this so unprofessional and lazy of the employees to close the store 40 minutes early to sit on their phone on the floor. I would not recommend this zara location.
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June 2022 by pinkcufflynx
I purchased items on Fri and had to exchange one of them on Monday. The guy who was at the cash wrap was very rude. He told me that I had to pay for regular paper bag. I explained to him that I was just there on Friday and they didn't charge for bags then. He said it's the sales person preference. So I guess, my race dictated the level of customer service I received. My fiancé asked me what was going on with the transaction and the sales associate rudely interjected his comment while I was talking with my fiancé. He kept trying to talk over us the whole time. So we left with clothes in our hands. I knw the company has the overheade to provide its customers with bags.Just Rude!!
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June 2022 by Yvette Wilburn
This store has the most incompetent employees and management I normally do normally do not leave reviews but I noticed that of all the complaints that store gets not one person from corporate has responded responded to 1 negative review which is very perplexing. That's all they carry at this location is sm, extra small, and Extra large. This location is the reject location as far as sizing goes.
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June 2022 by Ilda Lake
The staff is soo rude, at 7.45 we want to try a blouse ,they refused to let us in because they close at 8 , I explained that I really liked that top for a wedding in the morning, they wore super rude ,won't even listen to us, walked away while I was still speaking, I will never ever go there again, i can spend my 150.00 at another place.
