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April 2024 by Jeanette Gerring
This was the best customer service experience during our whole home renovation. Marc and his son Jeff were responsive and took care of us through the whole process. I needed glass for my kitchen cabinets and they ordered and installed it. Our shower needed a glass surround, they came out with their team and took the measurements, ordered the glass and made sure the shower enclosure hardware matched the other fixtures in our bathroom. It was their kindness , communication and attention to detail that made these projects possible. Wouldn’t recommend anyone else for glass or hardware needs. To top it off, it’s a locally family owned business so as a business owner it just makes sense. Can’t wait to start the basement renovations.
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December 2023 by Peter P.
I had an issue with my car alarm battery and my car door. One could only imagine that I was in a bind! However, the entire staff soon was assisting me and attempting to get my car alarm to cease blarring, which it was presently doing. Wonderful concerned staff. I cannot emphasize shopping at this store, before shopping at big corporate hardware stores!
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December 2023 by Sindy L.
they scam you with the uhaul trucks!! do not rent uhauls here! they charged me a "cleaning fee" for leaving a water bottle in the truck which was already there when I picked it up!!!!! from the other reviews I see they do this often and on purpose! call uhaul and report them, get your money back!! it does not cost $25 to pick up a water bottle, and if someone else left the truck like that why didn't they charge the previous person the cleaning fee and cleaned the truck? a literal water bottle, untrustworthy.
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November 2023 by Vincent's Ruggeri
It's a good feeling when the people working at the hardware store actually know about products and location in store. Thank you Mark for hooking me up with a simple replacement rubber ring instead of buying the entire valve. Worked like a charm. See y'all soon.
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November 2023 by Erik Bright
Mark, Geoff, Brenda, Christina and the glass crew are exceptional and always go above & beyond. Have only had the best experiences at Mt.Pleasant Hardware over the past decade. Feel like I’m really supporting the neighborhood when I shop at this family owned business.
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November 2023 by Marilyn Morgan
Mark was very helpful when I needed information about light bulbs disposal. Greatly appreciate the customer service
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November 2023 by Lee A.
Mark and his team are so helpful! I've been coming here for years and am always delighted to have made the visit!
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October 2023 by Andre Evans
No Star for this place, Mark is a horrible person to have at the front end of your business. I got quoted for a job; to purchase the window was $300 plus tax and to install the window was another $300 plus tax. the day before the installation i got a call to push the installation back about 4 hours, the day of the install they showed up and did the install. the following day i went to the store to pay my bill i was told i now owed $1098.00. i asked mark why did my total go up from six and change to over a thousand dollars; he told me it was labor and material. i asked him what was the 300+tax for and he couldn't tell me, and he was also being sarcastic and rude.When you install a window you are expected to retrim the window! i'm am never doing business with this place ever again. and i'm going to bring them to the better business bureau. for scamming and over charging customers. because up to now he can't tell me what the initial $300 installation fee entailed.To all who read this don't waste your time and money at this place
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September 2023 by Anne LoGrippo
I've had over 10 windows fixed with Mt. Pleasant Hardware and it was great work. They arrived on time, were professional, and fixed everythingthey said they would do. Great customer service. #supportlocal
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September 2023 by Elizabeth M.
The team here does an excellent job of helping you find exactly what you need for your project. Everyone is so friendly! They do glass and screen repairs for both homes and businesses as well. Certainly understand why they have been in business for over 100 years!
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June 2023 by Wassim Khiami
"I am disappointed with the service I received from Mt. Pleasant Hardware. I had a window glass replaced with pixie" glass that was installed had visible scratches marks on it. When I asked the store about the issue and requested that they address it, they refused to do so. As a customer, I feel frustrated that they are not taking responsibility for their work, and I do not recommend their services based on this experience."
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May 2023 by David B.
I needed a storm window repaired that had broken lower spring latches. Took it to a local repair shop and was told they could not repair it. Was referred to Mt.Pleasant hardware.It was repaired and saved a very good storm door from going to the landfill. Great Job.
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April 2023 by Conor Moonbat
Super rude. Mentioned I was glad they had the product I was looking for since no where else did. I'm from Canada and have no knowledge of the local businesses beside the large corporations, so I went to those first. Got a really rude response that he has "no sympathy for people who drive all over." I said I wasn't from around here and he replied "well you found us didn't you? So you coulda just come here first." Seemed like a really unnecessary comment after just mentioning I was grateful. I'm sure it's frustrating that Lowes and Home Depot take away from local business but when you're working and unsure of the local area, it's not super easy to scour the map and drive 20 minutes away from the work site. Maybe keep your frustrations to yourself next time?
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September 2022 by Lady G
Favorite small business EVER! Friendly, knowledgeable staff with a great assortment of products at great prices! Need a random tool or gadget?...need to copy some keys or fix a window? You'll find it here--or they'll help you figure it out! Nvm big box stores like Lowes and Home Depot...SHOP SMALL!!
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July 2022 by Travis King
Mark was super helpful and carries a great inventory of products. Keep Small Business thriving...shop local.
