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February 2024 by SL
I’ve never had issues with this store until recently when I was visiting to make a return and shop for more items. I entered the store and was immediately greeted by Gladys. When she asked what I needed help with, I told her I had a return to make. Her response was “of course you do” in a very demeaning tone. I was taken aback and said “am I not able to return anything here?” She began to backpedal, trying to make up for her arrogant comment. Keep in mind, I worked in retail for a plus size competitor store for over 6 years. I understand processing online or in store returns goes against your sales for the day but not once have I ever made a comment to a customer making them feel ashamed to be returning something.She processed the returns with an attitude the entire time. After the return was complete, I looked around the store and saw a few items I liked but I did not feel comfortable spending my hard earned money in a store with a rude and unprofessional employee. Also, employees should be dressing the part for a retail sales. I’m sure the dress code for employees at Torrid is not a ratty t-shirt with jeans and unkempt hair. I will continue to shop online and visit the Warwick or Wrentham store in the future.
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October 2023 by Ashley Gardiner
I do love their clothes, I won’t lie and I do have to say the employees in this location are very nice and patient but never purchase anything in store thinking you may get the sale price that’s online. Even the customer service for this company, will not do it for you. They just continue to apologize yet won’t price match and won’t even recognize this. If i can buy an item online and pick it up in store, you should be able to price match as well if I am in store and picking it up.
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August 2023 by Nickole Gaeta-Cooney
Great Customer service!
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June 2023 by carmen larios
Nice store to shop plus size clothing
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April 2023 by Alyssa Goldstein
Small location, but seemed well stocked.
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April 2023 by Ashile Bruen
The staff here were very kind and more than willing to answer the questions I had! ❤️
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April 2023 by Uuyujbv Fgfvvbb
Do not shop here the manager hears a liar and a thief
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March 2023 by barn owl
The leggings ripped apart in 3 months. But the staff are nice. So how long do you want your clothes to last? If it's just one season, this may not bother you.
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September 2022 by Robert S.
I walked in to check out the store and see if there was anything of interest for one of my family members. There were a total of 3 people working in the store and not one of them ever said to me...can I help you...or...do you have any questions??? Nothing... Two of them were chatting away by the register and the other one passed me like I did not exist. The store itself is nicely laid out, very spacious and nice fashion styles for shoppers, but poor customer service will not help sales revenue.
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December 2021 by Trina Leboeuf
Great staff & awesome clothes
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December 2021 by Cindi Frogge
Love torrid and the cashier here was great!!!
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September 2021 by Rachel Fisher
Excellent Customer Service and great quality products
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August 2021 by Carissa Mayo
Very nice staff.
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July 2021 by Pamela P.
People are pretty nice here. Most of the time they ask if I need help with anything then they tend to leave me alone after that (I'm grateful for that--I don't like associates who follow me around) As for the clothing itself, it tends to be a bit pricey but I guess thats to be expected with plus size clothing. Personally I like the clothing selection at the Emerald Square Mall a bit better
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April 2021 by Michael Trombley
Excellent choices for extra special beautiful extra specially beautiful women and the staff is very comfortable selling the products because they are also extra specially beautiful and I had a great experience just speaking with them the styles are great and you can’t really find styles like that for extra specially beautiful women I give them five stars I’d give them sex if I could
