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October 2023 by Nick W.
If I could give this business zero stars I would. I was sold a refrigerator that I was told was brand new at the end of June. The refrigerator has had a strange smell since purchase despite all of my efforts to clean and deodorize. The end of September/beginning of October the refrigerator stopped getting cold. I called the store and they then informed me that I only had a 3 month warranty and that they could send someone out AT MY EXPENSE to check it out. Poor ass customer service and shitty appliance. Save your time and money and go some place else!
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July 2023 by Kelly Mccoy
Vary friendly and helpful staff after change in ownership. I have bought 2 washing machines, a stove and a dishwasher from them. Had an issue with the dishwasher and stove, they sent out someone to replace them vary quickly and have had no issues since. Would strongly recommend to anyone needing appliances.
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April 2023 by Deborah W.
these people are scammers. Unprofessional and unethical.after trying to get my appliance service. After several phone calls, they would not cancel my request for a refund they stop answering the phone. Please stay away from them.
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April 2023 by Casey W.
If I could I would give this place a zero. I made an appointment .prior to his arrival I was supposed to get a call He arrived without a call. He had no proper ID. There was a definite language barrier.My ice maker was not working. He said it was frozen. He proceeded to use dryer .to defrost(2mi ) He told me told me to wait 24 hours before trying. No ice. I called and was told he would call me. He did not. I called In the am the next day only to be told he would call. He did not call. The woman said she would call me in the am. No phone call. I called requesting my money back. The tech did get on the phone and said I need anew icemaker. At this point I had loss faith in them. I requested my money back. Their reply was no. The initial call was supposed to be 70$ for diagnosis. That was to go towards any parts needed. At the end of the call I was charged 80$. 10 $ for the 2mins dryer. I asked for receipt. He could not provide one. Beware of this unethical and unreliable store. Lesson learned
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April 2023 by Jen R.
I never write a review but this place had very poor service and communication. I called them for a repair on the fridge. They fixed the fridge but then the ice maker stopped working after their service. The technician came out again, didn’t do anything to the freezer and still charged a service fee for no service that was provided. Instead said to call back in 24 hours. I called back a few days later and they took a message and stated would have the technician come out. A week went by and never received a call. I decided to stop by the location, they apologized and took my information again and said they would have a technician come out. To this day, still have not received a call from them. Do not use this company. I wish I would have read the reviews prior.
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March 2023 by Adam Raposo
Gentleman working was excellent in helping me, he even fixed for my wiring harness for my electric range in only a few minutes. Was super friendly and helpful. Would recommend
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December 2022 by P Dan
My experience there was excellent. Purchased a stacked washer/dryer and couldn't be more pleased. I wanted to stay longer and chat in Spanish, but I know I will be going back soon for some other appliance. Not sure what other reviewers have experienced, but this is no longer L&L Appliance company...
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December 2022 by DAVID PHARAOH
This is THE BEST used appliance store in all of northern RI and southern MA…The selection is HUGE,… just about all of the stock is in great condition, scratch and dent,…The staff are all friendly and knowledgeable.Best $$$ deals around!!!!Next time you need ANY NEW APARATUS,…CALL TORIBIO 1st!!!!Fue una gonga !!!!
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December 2022 by Cathy Campbell
Very pleased with fridge. No problems and it was much better deal than a retail store.
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April 2022 by Sabrina F.
ZERO STARS!!! Complete scammers. They say they're selling scratch and dent appliances, but they are selling used appliances. They say there is a 3 month warranty - then stop answering your calls! I purchased a stackable washer and dryer and it was delivered broken. The drum was not centered in the washer and therefor just bounced around the inside when the washer was on. It was so loud it sounded like a train coming through the room, and the washer itself was moving the entire unit because of the unattached drum. I called them immediately, and told them. They said they would send someone out to come look at it and just never showed, never answered when I called or called back. I will be disputing the charge. Stay away from these scam artists!!!
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December 2021 by luispach55
if you dont wanna lose your money stay away from this store the guy is not nice at all never pickup phone never refund even if the appliance doesn't work he play if you when before replace any item the doesn't work literally a waste of time.If you want your money, stay away from this business. Duño promises many things until he convinces you to buy. After you buy and you have a problem, it starts to make you dizzy that I'm going to send you a technician, days go by and he doesn't solve anything and he doesn't return your money even if what he sold you doesn't work. this is real scammer
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December 2021 by Danita Marie
THE PRODUCTS THEY SELL ARE GARBAGE THAT WORK FOR A FEW DAYS AND YOU WILL NOT PICK UP THE PHONE. DO NOT BUY HERE. #SCAMMER
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December 2021 by Yonathan Pena
WARNING THIS GUY IS A SCAMMER. THIS LORD IS A STATEMENT, DO NOT BUY HERE,
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December 2021 by Bobby Britto-Oliveira
This one star is very generous. I know now the reason why there's only a 3 month warranty---and that's because just after the 3rd month, my fridge that I purchased from them went and is not repairable.I should have read the reviews prior to doing business with them.
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December 2021 by Kimberly Scholz
If I could give them a half star that would be generous. Bought a stove from them in the beginning of March. Stove stopped working on Easter Sunday. Called on that Monday which was April 5th. They said they would be in touch. It is now May 6th. Still have not answered numerous calls about when they will come to fix it.
