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February 2024 by Teneka Garnetto
It was really nice and very good conversation and very helpful!
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December 2023 by Jocelyn Lataille
Very helpful
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September 2023 by Nichole Pellerin
It's been many many years since I've used tent a center. But my experience in the past was exceptional
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April 2023 by George Antonucci
I had a good experience and your manager. Emily was fantastic treating me great I have been a Rent-A-Center customer for over 10 years and I had the best experience with Emily as a manager, then with anybody else.
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March 2023 by Maria Cintron
Had an issue that wanted to resolve at the Hartford ave location in providence spoke with Emily very rude won't recommend this location as I'm seeing reviews here it's all the same person
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March 2023 by Maria C.
Tried to speak with a lady called Emily about a situation she was extremely rude don't recommend this store for business they need to re train her how to speak to people you can't resolve any issues with her
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December 2022 by x x
Ever since we been customers at this location we had such a good experience at first. There is a gentleman who works there i believe he's the assistant and has always been so helpful. There is another women there who is also very helpful. I believe she just works at the front but such a nice girl. But when it comes to management Emily? she's not professional, she's very rude. She talks back doesn't listen to the customers she over speaks every time someone try's to explain something. She doesn't LISTEN to the customer. She doesn't want to hear us out or even try to understand, she's rude and continues to be rude. She screams she told us multiple times she doesn't care, her works exactly " OH WELL " when we expressed our issues about why we couldn't make a payment at the moment. We were even willing to pay extra to catch up. She said she doesn't NEED to understand her customer and she doesn't need to help if she doesn't want to. If you look at your reviews a lot of them are based on how she treats her customers. This makes people not want to come to this location exactly or even get help from here. I regret coming to this store. I would highly recommend someone from the higher ups to take care of this situation i understand the whole i am a manager thing and you need to do your job but the way she handled's her customers accounts and issues is not professional what so ever. Worst customer service experience when it comes to her.
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December 2022 by Emely García
Great!
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November 2022 by Y L
Ever since we been customers at this location we had such a good experience at first. There is a gentleman who works there i believe he's the assistant and has always been so helpful. There is another women there who is also very helpful. I believe she just works at the front but such a nice girl. But when it comes to management Emily? she's not professional, she's very rude. She talks back doesn't listen to the customers she over speaks every time someone try's to explain something. She doesn't LISTEN to the customer. She doesn't want to hear us out or even try to understand, she's rude and continues to be rude. She screams she told us multiple times she doesn't care, her works exactly " OH WELL " when we expressed our issues about why we couldn't make a payment at the moment. We were even willing to pay extra to catch up. She said she doesn't NEED to understand her customer and she doesn't need to help if she doesn't want to. If you look at your reviews a lot of them are based on how she treats her customers. This makes people not want to come to this location exactly or even get help from here. I regret coming to this store. I would highly recommend someone from the higher ups to take care of this situation i understand the whole i am a manager thing and you need to do your job but the way she handled's her customers accounts and issues is not professional what so ever. Worst customer service experience when it comes to her.
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August 2022 by Elle Cook
I went into the rentacenter on Hartford Ave today and an employee named Emily greeted me. Right off the bat, Emily was rude and proceeded to be unhelpful. I will not be returning because of her and am taking my business elsewhere.
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July 2022 by Treavon WHiTAKER
Whoever Emily is is a straight liar the whole entire store is lies they said that they called me for delivery never did then read my number correctly and said that she called we have the wrong number Shake my head get your act together or let somebody else do your job then going to say I will cancel it I didn’t tell you to do that very unprofessional and that store !!!
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June 2022 by Michele “Chelz” Pendergrass
Rent furniture and appliances
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April 2022 by Danny Phil
The store manager Emily is absolutely rude and argued with customers. Harassing because one payments wasn’t paid on time saying she’d have her employees banging at my door every day all day. Then the employees just walking up into the house.
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September 2021 by Ginny Thurber
EVERYONE AT THIS LOCATION IS VERY FRIENDLY AND HELPFUL.. EXPLAIN EVERYTHING IN DETAIL AND WILLING TO HELP .. MORE BUSINESSES COULD LEARN A THING OR TWO FROM THEM
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September 2021 by silvano fernandes
Rented a recliner chair on 8/23/2021 and got it delivered at 2pm and by 4 pm was getting bites from bed bugs. The chair was infested in bugs and when I called to complain they guy was rude and all he said was I don’t know what to tell you we can pick it up and that’s it. Please beware of what you put in your house exp from there.
