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“I went to return something, mail something out & to buy some stamps. I entered the post office only to find the area where the registers are blocked off by a metal gate. A lady walked out of a side door and informed us that the clerk had called out and another one would be there in 10 min or more. I chose to wait and I’m glad I did! A clerk walked in and quickly opened a register. Komla was his name (I asked because in his haste to help us he hadn’t pinned his name tag on yet). He was jolly and prompt and efficient yet patient enough to inform me of different options for what I was mailing. Komla’s customer service is above and beyond!”
“Not sure why the negative reviews exist, but everyone I interacted with here and across the street was nice, friendly, and helpful. That’s different from other USPS locations I’ve visited across the country. Shout out to Dave for being a real one!☝️”
“I think the Postal Service industry as a whole is in a shambles... People don't respect the Pen now that everything's a click away and it's truly a shame...You couldn't pay me to put mail into the 5 mailboxes in RI.
That being said, I've lived at the same address for 8 years and the N Prov/Johnston customer service In Person, is a customer service nightmare. Don't bother asking or waiting for the Postmaster to call...He didn't but I did have to drive to Johnston to pick up my mail ~ Maybe she just enjoyed seeing my face??
I have recently begun coming to the North Station on Smith St. There's a customer service agent here who is not only great at but seems to actually like her job... Amazing!! And I fell in love with the "Tree of the Month", It's Christmas collides with the 4th of July ❤️”
“We visited today to mail a very important document and the clerk ( Crissy ) patiently helped us and explained everything we asked. She was very helpful and nice.”
“I have a question I'm not even sure if you can answer it I had ordered some items to which they said it was delivered but I never got it or signed for it the driver told them he left it at the post office what can I do to see if it's thee I don't have a tracking number I just have a message saying if I didn't get my packages to check with the post office.”
“Worked with Brian to find and deliver a registered mail package within a day that got mistakenly marked as delivered after an attempt to coordinate a redelivery. He was responsive, patient, kind, and followed through. An absolute gem. Thanks again, Brian!”
“They unloaded me one day before my appointment! The little asian lady at receiving was very nice and friendly! She deserve a raise! I think she’s a shift manager or supervisor. Receiving is on the back of building on River St.
Park on street and walk inside for check in.
In and out in about 30 min!”
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“A clerk here saved my life today. Very efficient and helpful. I had a notice left to pick up a package but the notice had no information on it and had this post office’s address on it, even though I think we usually go through the other downtown post office. The woman checked the computer and called around and found the package at the other post office. They close early so I will have to go tomorrow and end this saga, but I am so grateful to her!”