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October 2023 by Mark Russo
Went here expecting to have to buy a new phone because mine wasn't charging. Instead of doing what any store would have done and sold me a phone I didn't need, the owner took the time to clean my charger port out. Now my phone works like new. I will definitely be coming here when its time for an upgrade. 10/10 customer service!!
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September 2023 by Jessica DaSilva
Kenny was Awesome! He has Customer Service down to a science..While there I Bought a new phone , Knowing the flow of customers could come because of his service I was patient allowing him to help others that walked through as he was still helping me...He Informed me of the upgrades i could receive, I would recommend this place to anyone and give it 5 ? of 5 thumbs up...Kenny Does deserve a raise.
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September 2023 by Melanie Broccoli
I highly recommend this particular store for the costumer service.. I had an. Issue with my phone and unfortunately needed a new one... Before even asking my Rep Crystal was on top of prices for me, recommending phones she'd actually had used and in the end, not only do I have a cute new phone with all the accessories, the price was on point,. It was refreshing to see two lovely young ladies doing their thing..They were both super pleasant and extremely helpful to every one that walked through the door..I'm not sure Crystal s partner's name but it was Aug 21, early afternoon if that helps!!! These ladies should be recognized for their awesome customer service skills??....
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September 2023 by donna Costa
I believe their names were Kenny and Jose, I really don't have knowledge of modern technology all that much I find it frustrating but they had amazing patience with meb
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August 2023 by Pink L.
They're not a bad store I want to go pay my bill my bill is $35 then all of a sudden he told me it was 40 so I didn't understand why so when I looked at the receipt I paid it it was a convenience fee are you kidding me I convenience fee so you're telling me that I go to your store to pay my bill and it's a convenience for you that's insane all you do is look up my number I give you the money and we keep it moving but for that store to charge any convenience fee that's ridiculous to me that's extortion but like I said it's not a bad store to buy phones or whatever but I would definitely look at everything and have him explain everything to you because it seems like your boy been pocket in the money when you buy a new phone pay your bills and everything a convenience free are you kidding me I'll just pay my freaking phone bill online whereas the actual price not a convenience free where I'm the one who's driving to your establishment and paying my bill all you're doing is punching in a few numbers and I understand why he took the Google reviews off so you can't even leave a review on Google because he should be embarrassed anybody work there that charges a convenience fee should be embarrassed
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November 2022 by Mike Carlone
Customer service is always exceptional here. They will go above and beyond to help with anything possible. We need more stores like this locally not just stores that are trying to get you to buy the most expensive phone
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November 2022 by Dennis Bongiardo
I walked in and had a few questions and the gentleman there was very helpful and polite. Answerd all my questions knowing I was there for phone information and not to make a purchase and still gave me great service. I won't go to any store other than his.
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November 2022 by Charles Mayne
Excellent customer service Kenny is always friendly and knowledgeable. Only metro I will go to period!
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October 2022 by NikkayNicole
I've been coming to this store for a couple years now, Kenny and also the other customer service reps are super helpful always ensuring I get my questions answered and my needs met. The store is always clean, smells great and is organized, everything is easy to find and there is a great variety of items anyone would find fit to purchase and satisfy. I do go through electronics frequently and this is the store I always come to. Thank you :)
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October 2022 by john a m
Friendly employee informed me that they do not do tmobile service nor activate a prepaid phone I ordered from walmart delivered with missing parts. They have nothing to do with tmobile but are happy to sell me a higher plan with them.So walmart sells tracfones in the store but when you order it it comes from New York incomplete with customer service telling me to print labels and return it to fedex and tmobile by metro is equally as helpful.
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August 2022 by Nicole Santantonio
I've been coming to this store for a couple years now, Kenny and also the other customer service reps are super helpful always ensuring I get my questions answered and my needs met. The store is always clean, smells great and is organized, everything is easy to find and there is a great variety of items anyone would find fit to purchase and satisfy. I do go through electronics frequently and this is the store I always come to. Thank you :)
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August 2022 by J D
Kenny was great. Helped me decide between two phones. Switched from ATT.
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January 2022 by Deborah Khounsavath
Very knowledgeable and helpful associate. Explained to a non phone expert what the issue was and helped to resolve it
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January 2022 by laura lopes (Loyalty)
Manager and staff great ....great customer service would recommend ....
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December 2021 by Elicia Hawkins
First time coming to this location, the gentleman who helped me (Jose) was polite, very knowledgeable & fast. Excellent customer service! I highly recommend THIS location. I will be going here for any future needs. Thank you Jose!
