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April 2024 by Bethabelle Moon
The worst they don't do as you ask and they give you the rundown just to make you wait and pay more
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April 2024 by coke boy26
Alright so I went to the metro I bought my last phone at to try and get a upgrade. Tried online multiple times Trying to get the deals im seeing online but since I'm already a "established customer" I have to go to a physical location to upgrade. U would think being a established customer was a good thing that came with some perks.No! I get to the store dude tells me I have to pay full price for the upgraded phone I wanted ($800.00)unless I open a new line or change my number. Like what? But if I was a new customer coming from another provider I could get the phone I wanted for only 34$ a month on top of my cell service.basically pay over time. But since I'm a "established customer" I have to pay full price on the spot ? Make that make sense.long story short I left the store went to another service provider got the phone I wanted for 300$ cheaper. Ended up buying the phone outright there (galaxy s24).kept my same number after transferring it to new provider .And pay the same a month for unlimited talk text and data hotspot clout storage and free HBO max . Metro u lost a long lasting customer over 6 years because you choose to prioritize new customer acquisition rather than taking care of your current loyal customers . 50$ a month for 6+ years there's no way I should be getting worst deals than a new customer I'm sorry.Me as a "established customer" should be privileged to a better advanced device before a new customer.
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April 2024 by Cindy Harris
I was really disgusted with T-Mobile when I showed up. The manager here was able to completely turn it around with his support and some really informative answers
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February 2024 by alicia Fernande
Absolute worst staff ever. Employee lied about an exchange of a phone that was only 3 months old. Refused to let me speak with a manager. Treats customers like trash so unprofessional.
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February 2024 by American Sasquatch
Best Metro PCS store I have ever been to, and I've been to a few!!! Tina and Christian will go out of their way to help you and make sure you get the best service you can possibly get? I could not believe how smooth things went and I regret wasting my time at the other Dorrance street store in downtown providence. Trust me, you will be better off going to Elmwood Ave?
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January 2024 by Diamond Melendez
Just got off the phone was left unseen she left me on the phone laughing joking with other people at least put me on hold the ignorant I felt just now smh now they don't even answer the phone definitely 1 star terrible customer service and assistance metro please talk to ur staff
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December 2023 by Marisol santiago
Christopher was extremely helpful I'm tremendously great full. He was polite and knowledgeable young man. ..metro man
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November 2023 by Katherine Rodriguez
Chris was supper helpful! Answered any questions I had and he also helped me with a deal on this promotion going on. He was amazing, Thanks again!
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November 2023 by Eulalio Coste
Fantastic
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July 2023 by Miguel Mendoza
Terrible service, there were 15 minutes left to close and they did not want to assist me
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July 2023 by Norma Olmeda
Not very satisfied.
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April 2023 by Estela Calcano
Nothing beats eating Chinese food, grabbing some fronto and buying a new phone all in less than an hour ? thank Goodness for the way this metro is set up and located.Great customer service, quickly got my brand new phone and service switched over at a great price with no lease or commitment. Was helped by Cristian who made everything easily understandable and the experience was delightful. Love going into places and seeing diversity, smiles and laughter shared between employees and customers, and that’s exactly what you see over at this metro. Super excited for my new phone.
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April 2023 by Chanell Diaz
Went in to ask about changing my moms phone the kid ask me how old is she I’m sorry but it doesn’t matter how old my mom is for you to call her old I’m asking you to switch my moms phone not for any opinion that is very unprofessional and rude he should of never said that
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November 2022 by Jenelle Conti
Nazareth was awesome!!!!! she went above and beyond for me . Thanks again :)
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July 2021 by Jayron Lopez
They provide excellent service
