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November 2023 by Carolina G.
Kenia was very kind and good person and resolved fast the problem. Thank you for helping,
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October 2023 by Lil Trimz D.
This was the worst experience of my life. I bought a couch that was 6,900$$$ I got the pet insurance for an additional 500 dollars. Have only had this couch for less than 6 months. And they refuse to give me my money back. I have called corporate and left numerous emails. I don't have a lot of money and this couch was a big investment for me. And I am deeply saddened how I am being treated. The sales associate was very kind and nice. But the warranty team won't give us a refund. Or even come out and look at the couch. Multiple times they said they sent out someone to look at the couch. And every time they said we weren't home. I took three days off in a row to be here for this. And not once left the house because I didn't want to miss it. I am very hurt by this and it just isn't fair. I want to get a lawyer and sue your asses because this is just against everything I was told and signed off on. The Warranty was for 5 years Covering pets and we were allowed to use it up to three times. Not once did we use it and the lady on the phone said they couldn't send anyone out to help because we already met our quota. I am extremely disappointed. I don't know how you are in business. I will put the word out there and bring your empire to the ground. CROOKS. what a shame.
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August 2023 by Fabulous Five Star C.
I always love going to Macy's. The only place I can get my Estee Lauder face creams, my perfumes and always quality clothes... there's no place like going to Macy's. Highly recommend.
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October 2022 by Jane C.
I was there yesterday. They had womens undies 7 for $35.00. A little expensive for such a small piece of cloth. I went to their clearence dept and found 3 packages of 5 of Joans of New York undies for $12.00. What a deal. I also bought a Champion sweatshirt for my grand son for $22.00. Great deals. It was the one in North Attleboro. I hope they don't close. The Emerald Square Mall has so many stores that have closed already. Only three open restaurants in the food court. I just love Macy's. Most of their stuff is good quality.
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June 2022 by Yvette W.
WORST MACYS!!! This store is not long for the Providence place mall mark my words. Always in a disarray all 3 levels. The staff on all 3 levels Are horrible!!! I found one Staff member out of all 3 levels every time I go in there Her name is Suzanne and she is on the 3rd floor in furniture. That always greets you with a smile and is willing to assist you on all 3 levels what ever you need. So if you find yourself at this store and can't find anybody in sight which is very normal. Rest ashore Colleen will be on the 3rd floor in furniture dept to help you guide the way in the darkness of this Macy's.
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December 2021 by Melanie F.
Ugh!! Just awful. You will not get the sale prices or the running coupons unless you ask! Every time you will be ripped off. The cashier said 'that will be $285 & I said "what about the 40% off" -- ohhh sorry -- adjusts her error. Wtf?! Oh & there's an extra 20% off if you get our credit card with 27% interest. This s*** show is at every location. Avoid Macy's entirely unless you want to be robbed.
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August 2020 by Ashlee M.
I feel like this Macy's used to be a lot better and much more high end. Lately it doesn't seem to be more than a glorified Kohl's. Their shoe department used to be the best but it was significantly smaller then what I remembered. They also didn't have that many brands- from what I remember they had brands like: Croc's, Coach, DKNY, Michael Kors, Betsey Johnson and Jessica Simpson. What happened to brands like Tory Burch? Not only was there a small variety of shoes but the clearance display was also a bit of a mess. The sizes were in all the wrong sections and the clearance racks were so picked over at this point they should have taken the huge display down.I was also never once greeted or acknowledged at all when shopping for shoes in this section and I was there for a good 15 minutes. Terrible, nearly non-existent customer service! I really wanted a pair of these Betsey Johnston stiletto pumps but for $129- I was very taken a back. They were a tad expensive and still even after trying the shoes on (by myself) nobody ever came over to assist me & there wasn't many people in there at all. If anything it was pretty desolate. I never thought I'd long for the days- when sales associates would borderline harass you- but it's much better then being ignored! I don't think I'll be back unless it's for something they specifically carry!
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August 2020 by G S.
What fantastic service I just had returning 17 items that I bought online. I must say that Awa, the young lady that assisted me did a fantastic job!! She was super organized and, most importantly, extremely polite.
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June 2020 by Kelvin Salazar
Excelente precios y muchas ofertas
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May 2019 by Vilma Ajquí
súper precio ,calidad de producto
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March 2019 by Mary D Garland
great deals and good people
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September 2018 by Diana ..
Employees were really friendly and helpful. This has nothing to do with the furniture but I recently lost my car key in the store and an employee named "Mathew" was so helpful! He looked UP and DOWN the store and never gave up and he found it. He saved my day. I can't thank him enough, he didn't give up until he found it.
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June 2018 by John D.
I just had one of the best customer experiences of my life ,,,,, a month ago I bought a pair of slacks at the Macy's in Waterford since I've worn the same size pants forever I didn't try them on .... Well imagine my surprise when I went to wear them and they were almost two sizes too big ,,,,, fully realizing they were mismarked I took them to a seamstress to have them taken in she recommended against it since they were so big ,,, since I no longer had my receipt or tags I figured I was SOL !!!!! Not so I tossed them in the back seat of my car and figured they go in a goodwill box that was until I visited Macy's providence place and a particular salesman Joe in men's suits , he was accommodating to a fault , so much so after he returned the slacks I felt compelled to buy a few more pairs !!!! These I tried on !!!! For an excellent buying/ shopping experience I would track down Joe !!!! Highly recommended I'll be back
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June 2018 by Serina C.
I'm currently locked into Macy's, there was no announcement saying the doors were about to be locked, this is a major inconvenience. We asked a worker to let us out but she said we had to go through the garage to leave. The least they could have done was let us know the store was closing so we could have left ahead of time.
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May 2018 by Anthony B.
I give Macy's 9 months before they file chapter 11. This location is a DUMP! The store appears to be very understaffed, the sales people that I dealt with seem stressed out and unhappy. Every time I go there the store looks like it was looted. The clothes are all over the floor, nothing is tagged correctly, the displays are falling apart, the fitting rooms look like something out of a crime show, and the overall appearance is just disgusting. It is crystal clear that no one cares about the store. I'd be embarrassed to work for Macy's, and I won't be shopping there ever again.
