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April 2023 by Elyssa Smith
No point in making an appointment. Scheduled my appointment a week ago, showed up a few minutes early. There is one guy there that took a walk in. Half hour later I left with no clue as to when I would even be sat down to start the process.
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March 2023 by Tiffany Cunningham
Well Stephanie is amazing, especially when there was an accountant there who seemed to not want to help with them. She was able to fix them and offered me a discount during to how long I waited to be seen by her. She was short staffed due to other accountant not doing any returns and no call no show for her the next day. My married name is Tiffany Habeeb though.
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October 2022 by Kelly Deleon
Worst Place to get your taxes done ever!! DO NOT I REPEAT DO NOT EVER GET YOUR TAKES DONE AT A JACKSON HEWITT! My fiancé and I got our taxes done here and seeing all the good reviews we thought it would be a great place to get our taxes done. Nope. My fiance had his taxes done with the dropoff service. The lady did his taxes and she called him to tell him how much he would get back and the cost said ok just need to come in and pay. He went in a few days later to pay and was there 3Hours! because the lady working that day did not know how to operate a computer! She unplugged the computer to try to reset it and went to say the computer is not turning on this computer never turn off when she UNPLUGGED the computer. Anyways he finally paid and she said someone would call him because she couldn’t figure out how to get his taxes sent. The next day someone called him saying everything is all set we sent it out. 6 weeks later he called them and said it was just sent out it had to go through quality checks said ok. Then a few months went by no tax return. Called the state of RI and IRS said they didn’t receive anything and they were caught up on all taxes. He was very upset and called jackson hewitt customer service where they told him he needed to go to the office to get his taxes and send them out himself to get it certified in the mail and have a tracking #! He went to the office and said they were open 12-5pm called and showed up noone was there. So he proceeded to call the customer service again and the basically told him there was nothing they can do because it can only be done at the office when they are NOT open terrible customer support! Finally got escalated to the supervisor where she could also not help and she said she would escalate it to the district manager and still have paid to get his taxes done when they were never sent out! Still haven’t got his return I do not recommend going to any jackson hewitt tax service ever!
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June 2022 by Dijon Deleon
3 months my taxes were never received. Thanks for no help and taking my money for it.
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June 2022 by Ryan Fernandes
Are your people trained on how computers work
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June 2022 by Kelly Yarboro
Worst Place to get your taxes done ever!! DO NOT I REPEAT DO NOT EVER GET YOUR TAKES DONE AT A JACKSON HEWITT! My fiancé and I got our taxes done here and seeing all the good reviews we thought it would be a great place to get our taxes done. Nope. My fiance had his taxes done with the dropoff service. The lady did his taxes and she called him to tell him how much he would get back and the cost said ok just need to come in and pay. He went in a few days later to pay and was there 3Hours! because the lady working that day did not know how to operate a computer! She unplugged the computer to try to reset it and went to say the computer is not turning on this computer never turn off when she UNPLUGGED the computer. Anyways he finally paid and she said someone would call him because she couldn’t figure out how to get his taxes sent. The next day someone called him saying everything is all set we sent it out. 6 weeks later he called them and said it was just sent out it had to go through quality checks said ok. Then a few months went by no tax return. Called the state of RI and IRS said they didn’t receive anything and they were caught up on all taxes. He was very upset and called jackson hewitt customer service where they told him he needed to go to the office to get his taxes and send them out himself to get it certified in the mail and have a tracking #! He went to the office and said they were open 12-5pm called and showed up noone was there. So he proceeded to call the customer service again and the basically told him there was nothing they can do because it can only be done at the office when they are NOT open terrible customer support! Finally got escalated to the supervisor where she could also not help and she said she would escalate it to the district manager and still have paid to get his taxes done when they were never sent out! Still haven’t got his return I do not recommend going to any jackson hewitt tax service ever!
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April 2022 by Andres Brito
Danielle was very helpful and informative I appreciate her feedback !
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November 2021 by Margarita Brito
Danielle was very friendly and professional and help every step of the way I recommend this place and I recommend Danielle 5 stars
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September 2021 by Cvpride
My husband and I met with Rosemary for the 1st time. We had a problem with last years taxes so we wanted to make sure everything was done correctly. She took her time explained everything clearly and showed us everything on the screen at the end which was great. I highly recommend her she's amazing. We will be returning next year.
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September 2021 by Luis Nogueras
Absolutely amazing job by RosemaryShe took her time explaining everything and definitely got me the best refund thank you Rosemary
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September 2021 by James holmes
A very good and fast tax prep especially for my early advance refund ? definitely highly recommended ?
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February 2021 by Analyn R.
I'm not sure how long there has been a JH at this located but I went recently and the Associate Calvin greeted me right away offered me snacks and water. I tend to get overwhelmed with the process but he made so easy he was very patient and informative. I got a great return coming back and it's because he knows what he's doing!
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November 2020 by Jay Belletete
Just had our taxes done with Mary Mello.,a very professional and pleasant person, I highly recommend Jackson Hewitt for your next tax experience.
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September 2020 by Tati and ty nation
Dear Tax Payers:My name is Laurel Shepard (Lewis) Tax Preparer III with Jackson Hewitt Tax Service.As you may know, the TAX DEADLINE is FAST APPROACHING, JULY 15 2020! WE ARE OPEN AND READY TO ASSIST YOU! We have taken extra CORVID precautions to ensure safety of our clients Call us today to schedule your appointment or visit www.JacksonHewitt to book your appointment today.I look forward to providing you with excellent service and will meet your tax needs.
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September 2020 by Alana Grear
Better than the locations in Walmart! In my opinion taxes should be done in a location that is private and confidential not in a open booth in a busy checkout line. Luckily, despite having an appointment, there was no tax preparers at the Jackson Hewitt in the Walmart location so I was directed here, I was glad in the end because I felt very uncomfortable about the set up in the Walmart. That’s just asking to get your identity stolen! Be prepared to pay $400-600 for basic, uncomplicated personal taxes to be done.
