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November 2023 by Brandon Perras-Sanchez
I’ve been having my knee worked on here at Elite and the entire staff have been amazing. Everyone is super friendly and they actually care about their work. Highly recommended!
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October 2023 by Trinnarhete Perry
Ill start by saying I was impressed how clean they keep the facility after each client. Kimberly Fontes was my PT and she was absolutely amazing and so attentive. I would refer anyone who is looking for PT to go to Elite especially the one on Charles Street in Providence!
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August 2023 by Allena Buchholz
Must have been a bad day. Bad Intake, no exam, no plan, no followup. Survey taken at end seemed to indicate they thought they'd have very limited success with my very common back pain. Then super bad billing experience. No good.
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August 2023 by Ellen Emerson White
This is an excellent, friendly, and supportive rehab center. I had a very stubborn injury, and all of the therapists were excellent--and very patient. I looked forward to going to appointments because everyone--patients and physical therapists alike--would chat, share stories, and encourage one another during treatment sessions. Hoping I don't suffer any more injuries, but I would be quick to return to the Charles Street office!
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May 2023 by Brihanda Garcia
THE BEST for physical therapy! After being in my 2nd car accident in 2 years, I was feeling discouraged to continue staying active without pain. Here, Kim and Kayla kept me motivated and I had fun while strengthening my body. I had guided trainings to target my weaker areas, and never felt silly or intimidated by the exercises. Thankfully, I have gotten significantly stronger in just the 6 weeks I've been working with them. I am so grateful for everything they have taught me. Going in for 7:00 a.m. was not easy but they made it fun and totally worth it!!
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April 2023 by Erin Riggs
Carole is fantastic! Rather than just sticking with a generic plan, she works with how my body looks/feels on a given day, and introduces different exercises every session, so I never get bored. Nicole and Loretta are also super helpful snd super friendly. Every visit is fun and relaxed in atmosphere, though I/we still work hard!
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April 2023 by John Zadroga
My therapist is awesome!! After 2 visits I am already walking so much better!
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April 2023 by Anthony Saccoccia
Your staff and your people are very polite respectable and very honest and they help me out a lot thank you
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March 2023 by David Rosa
Great place.carol is helping me with my left hand and arm
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December 2022 by Johanna Andujar
Very helpful and encouraging to the patients. And good customer service .
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December 2022 by Bella Martino
Elite physical therapy Charles st location is excellent! Very clean, friendly staff, and they really helped my knee pain. Kimberly is an amazing physical therapist, she is so caring and really helped my injury to heal!!
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December 2022 by Nona
I have been waiting for this appointments for weeks. They had all this time to verify my insurance information, but they decided to do that when I came in for my appointment. They realized that they didn’t have the correct documents they needed from my pcp and now saying that I can still have my appointment (20 mins past my appointment time) and if the insurance didn’t back date the documents I will be responsible for the cost of today’s session. Needless to say, I walked out of there bc I’m not paying for something my insurance is covering! if this is the beginning, I can’t trust that I will have no other issues later specially that it would be frequent sessions. Nope.They also charge people for no show or cancellation, when they themselves can’t prepare everything they need for the appointment so the patient can actually get the appointment they secluded ahead of time. Never again.Not to mention how both receptionist lacked customer service skills. I walked in to check in for my appointment due to back pain. They left me standing there while they chatted before they had a min to take my id and insurance card to check me in. They took it and said nothing. I was like ok I’m just gonna sit here I guess. They kept asking me about my insurance. I asked what’s going with my insurance? Maybe I can call and clarify things.. the receptionist said that she’s not sure and she needs the other receptionist who’s on the phone to help her understand the issue. It was frustrating waiting there not knowing what the issue or if I would be able to receive my treatment today. And ofc, I was unable to get my treatment bc of the ridiculous ask to pay out of pocket a service that’s covered due to their lack of planning properly.Very disappointing and a waste of my time.
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October 2022 by Angela Cennamo
Everyone has been very nice and they listen to what you have to say, they also are very caring about your needs
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September 2022 by Em McManamy
Nick was amazing in helping me finally clear up my plantar fasciitis after a year of pain and limitation.
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August 2022 by Ron Petrarca
I have a rare medical condition, and I receive excellent care at Elite Physical Therapy at 2 Charles Street in Providence. The physical therapists are extremely knowledgeable and provide world-class treatment.
