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January 2024 by Charles Schor
Pharmacies, post pandemic, have been beyond overworked and like most other businesses, I am sure it has been difficult to find employees. Despite these facts, Joe and his pharmacy team at the Hope st. Location, have been exceptional at multitasking and still putting on a smile with customers!The phone tree attendant, however, needs a serious reworking. Nothing is more frustrating then not being able to speak with a real person if desired. And if you do force someone to leave a message then you actually do need to return that call!
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July 2023 by Robert S.
If you live on the East side of Providence, this is probably the drugstore of choice. It's big inside, it has a large parking lot and it has a Minute Clinic for any type of minor ambulatory medical issues, vaccinations, etc.The store inside is pretty similar to other CVS stores.I stopped in here to get some stuff for my niece. The staff here is friendly and helpful.Being close to the commercial heart of the East side, it is a pretty busy store, so be patient at the pharmacy or at the registers.
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April 2023 by Google user
Absolutely awful! Pharmacy phones aren’t answered, prescriptions are held until you show up at which time they are then processed for refill. Wait time for people was at least 20 mins, two of us waited 50 mins—for refills of existing prescriptions. This has happened the last two times I have needed refills. I try to get my meds from other drug stores when possible but my policy requires me to use CVS for coverage.
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April 2023 by SR Strach
Absolutely awful! Pharmacy phones aren’t answered, prescriptions are held until you show up at which time they are then processed for refill. Wait time for people was at least 20 mins, two of us waited 50 mins—for refills of existing prescriptions. This has happened the last two times I have needed refills. I try to get my meds from other drug stores when possible but my policy requires me to use CVS for coverage.
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April 2023 by Judith Gilson
Manage to be kind, helpful, knowledgeable and patient while sadly so understaffed. Wish I could say same for some of the customers ?
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November 2022 by Andre V.
Terrible, terrible terrible. Never book vaccination appointments here. They either run out and never notify you or they just close the pharmacy at the time of appointments that were set and do nothing leaving customers high and dry.
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November 2021 by Will F.
I got a $5 off receipt so I bought some chocolate covered almonds but there was something wrong. Desiccated and covered in a white powder. I included picture below. The people there seemed nice enough but definitely wanted to warn other shoppers to stay away from the food items. I'm not sure if they sit out on those shelves for months at a time because nobody buys them.
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May 2021 by Sascha M.
This is my local CVS and I couldn't be more grateful for the workers I've encountered there! Specifically Angie, Evelyn and Jahira- they are amazing. Angie explained some new benefits that i didn't know about recently, to help me save money and actually use all the coupons CVS gives me. Angie is always happy and helpful- this location is really lucky to have her on the team!
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August 2020 by Ella D.
Huge fan of the store, not the pharmacy. They sent multiple authorization requests to the wrong doctor. After attempting to give them the correct fax number, the woman on the phone was incredibly rude. No one at the pharmacy communicated with me that they had even sent a request until I called again a week later. Not my job to correct their mistakes.
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December 2019 by Sheila L.
We are in the process of transferring our prescriptions to another pharmacy, in part because of long lines but mainly because of annoying, deceptive robocalls from CVS trying to get us to change to 3-month quantities. We are retired and our income is monthly, as is our budget. When our prescriptions are ready, we get an automated call saying, "This is CVS Pharmacy for (my name), press 1 to continue." But now we also get similar calls from the same voice in which pressing 1 switches us to 3-month prescriptions. My husband has inadvertently pressed 1, only to find himself at the store without enough cash for the 3-month prescription. We have spoken to pharmacists who have called us to clarify other matters, explained our budgeting and that we will never want this option. They have made notes to that effect on our records. We have asked to be removed from the list for such calls. It does no good. I am tired of having to be vigilant about when to press 1 and when not to. CVS is a huge company and should program a "Press 3 to stop receiving these requests" option for those who don't want to be duped into bulk purchases convenient only for CVS. CVS is about to be in our rearview mirror as of Jan. 1.
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September 2019 by Phil S.
Self-service check out leaves a lot to be desired. If you are over a certain height and wear bifocals it is nearly impossible to read the keypad as it does not tilt and is partially covered for security. Take a hint from Lowe's or Home Depot.
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June 2018 by Eric C.
There are a ton of pharmacies in a short radius around the east side. This happens to be one of the ones located on Hope street. Definitely a convenient location for those living in the area or enjoying the shops near by. In terms of size, this isn't the largest of CVS stores out there. I would say it is medium in size with a mid level pharmacy in the back. They are organized and clean which I can't say the same for all the other CVS's around town. Parking can be a challenge during the midday but they do have their own parking lot. Remember your CVS card for discounts!
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May 2018 by Michael C.
Wife and I come here often for basic goods. Great at honoring coupons. My man Tom (manager) keeps the place running smooth. Oh, and stocked with Seltzer. Plenty of Seltzer.