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January 2024 by Victoria Butler
Super helpful! After customer service couldn’t help/refused essentially, and being hung on multiple times at the mineral spring branch, a very nice man helped me and fixed my issue ENTIRELY within 15 minutes. As a busy mom right after the holidays with bills upcoming. This man was a saint! Thank you!
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January 2024 by Angela Amodie
Waited in line for 40 minutes with 2 tellers and a bunch of other people working. Only 1 teller was taking people and chatting with his co workers so every person he took, took at least 10 extra minutes. They were putting in their Dunkin orders and having people go get it, and that took priority over the customers waiting in line. At no point should it take over an hour just to visit a bank.
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October 2023 by Sandra Armand
Wonderful Tellers they are all very nice and attentive.
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February 2023 by Lisa M
The teller was amazing, kind, and helpful even though I was not a member. Go here instead of the garbage Chase bank on Valley st.
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January 2023 by carlos contreras
This is the worst citizen bank that there is spend 25 minutes in line waiting to been taken care off the one of the tellers just walks away to go get food how pathetic can this location be they is a big line that have ppl walking away
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May 2022 by Monika Pas
Outstanding customer service by Basher Siddique, super easy and fast service
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April 2022 by Sheri B.
Went to open a business bank account after having a really rotten experience at Chase Bank on Atwells and Valley. I was warmly welcomed and the friendly folks there helped me quickly. Everything was set up within half an hour, quite a nice change of pace from making an appointment at Chase and them having no record of my appointment. The only bad thing I can mention is their online banking is pretty terrible. I can't figure out how to set up my online account. But I'm sure I'll get it sorted.
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September 2021 by Latanya Robinson
My under age daughter open an account instead of mailing her debit card to the correct address we gave them they nailed to an address we haven't lived at in about 7 years and every time we call the 800 number they give her a hard time when it was the branches fault for not putting the right address.....so not happy with citizens, she should have went to t.d banks
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March 2021 by Karl Treen
Always friendly service here. No hassles. They can get a bit crowded but they give personal and friendly attention to every customer.
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September 2020 by rose d
Almost all comments sound accurate..this location is awful. And the app is super annoying! Dang it can I just check my balance?!
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December 2019 by Timothy Killilea
Often the staff at a physical place are the frontline employees who have to do their best with what they've got. This bank is an example of Citizens' Bank employees trying their hardest while limited by bank policy and support.
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November 2019 by Jeffrey Hathaway
The WORST location in the worst bank around. Actually tried to call a dead lady to verify that she is dead!!!!!! Rude tellers and even ruder (if that's possible) "management" people!!!!!!
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October 2019 by bp daddy
This is the third time I cannot withdraw more than $1,000 out of my own money.
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September 2019 by tee torr
This branch has non existent customer service and treat you like your of low value, most likely because of the area. I will not go back to that location even though it's a few blocks from my house.
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June 2019 by Lauren Ting
Unless you Hablo Espanol, they're rude and have zero customer service.
