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February 2023 by Melanie Broccoli
I bank with citizens and I'm satisfied with their customer service, wether on the phone, online or in house, their staff has always been respectful and helpful ..
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November 2022 by JEAN RUIZ
Came in $3k citizens bank check in hand teller asked if I had a citizens bank accounting I replied no, teller said we don’t have enough money to cash your check.
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July 2022 by Chris Mooney
I get spam mail from them all the time. I don’t have an account with them. So I called their general phone number to get removed from their mailing list, and the agent is asking me for my social security number, putting me on hold multiple times.Why is it so hard to get removed from spam mail?
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June 2022 by Ellaine Santiago
I usually don't post anything that is negative especially to any businesses but I made exceptions for this specific bank.This bank has the worst Banking Service I've had in my entire life. It all started when HSBC wasn't able to close my account in due process of transition to this scammer Citizen Bank. OK fine, I just have to let it transitioned then before I can make the action of closing my account. I had been really busy with work and for to update my autopayments at that time. My previous contract with HSBC if I do not have any funds they should not pay it. But this transitioned account is not as efficient as the HSBC. Usually any malicious happening to my account HSBC would call me to prevent such things to happen. But not on this Citizen Bank, it seems their priority is how to lead people to their bank unknowingly charged them. I was only informed that this such things happened when they already charged me an overdraft 3x. I'll repeat I am not aware of this is happening. they should have mailed, emailed me, called me when this things are happening before charging me overdraft fees. but like what I said worst services they will not let you know about your bank situations. By the time I was filling a claim, take note the customer service was not clear in explaining what the claim will do. and she doesn't speak english fluently, which suck on my part because she cannot help me in filing claims. even though I keep asking her about why? and what happened? she just said if should I file a claim without explaining it. makes my situation even worst. then I received a mail saying my claim was denied that I have to pay for it. fine!, I'll pay for it and a Citizen agent called me regarding this, I told him that fine, I'll pay for the charges but you need to waive the overdraft fees because you(Citizen) did not inform me at all regarding this issue and just told me when it was already charging me, he promised to waived at least 2 overdraft fees but No!, I have not yet received this refund yet. so all the trust I've gave to HSBC was still there but the Citizen bank was the worst thing ever happened to my life. I have not yet received that waived fees. They lied!
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January 2022 by Giselle Reinoso
Worst citizens branch I've ever visited. No customer service at all.
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December 2021 by Aaron Moore
Horrible service.
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November 2021 by Yoon Kim (Yoon)
Terrible customer service. No protocol for people who relocate and lose access to a local branch. Only way to contact bank is their customer service line that I've always had to wait over half an hour to speak with someone. When connected, staff including management is rude and unfeeling. Would highly advise against opening account with Citizens.
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October 2021 by Selvin Santos
Good bank . helping the poors
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October 2021 by Johnny Saint
Good bank . helping the poors
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September 2021 by Nicolette Bernardi
When you need to grab some quick cash? This is the place you need to go :)
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July 2021 by Greych Bruno Diaz
Am a regular at this location. Within walking distance of my local community where I live. Clean bright. Not very simulating. And knowledge staff. There a local Citizens Bank walking distance from where i work at. Down town. Citizens Bank is commonly accessible and convenient. Not just to my community or in the city where I work in. But common in RI. And yes i am a regular at more than one Citizens Bank Locations!
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March 2021 by Ulas Sonmez
Closed at 4pm
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June 2020 by John Moran
At any given time two or three of the ATMs are out of order.
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January 2020 by z1z2z3z z1z2z3z
branch manager is rude AF bring your business elsewhere
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December 2019 by Sarah Mae Fleming
Every experience I’ve had at Citizen’s bank has been dreadful. No one has ever been kind or helpful in the least.