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September 2023 by Off The Hook Dogs
If every BofA branch ran like this one they would be out of business in a month! They don't seem to be able to do anything without an appointment, and then they forget your appointment and have no staff available to help. If you run a business STAY AWAY from this branch! I'm not sure if this branch is simply on its way to closure or if the management is just utterly incompetent, or both. But you have been warned - stay away. I understand the Federal Hill branch is run better.
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September 2022 by Dusty Sommers
I recently was at this branch on a holiday weekend and I'm a advocate for the displaced and homeless, I was helping someone fix their account, and after I Uber them to the bank, I thought it would be nice to open a savings account, so I approached the teller and had nothing but terrible response to the point ? that I just said that I was sorry to disturb her and I may do it at another time... and left...
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August 2022 by Polly Wang
Just experienced the best banking service here from Alex. Alex was very professional and friendly, and has processed everything smoothly!
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July 2022 by Angelique Merca
Josue was great at greeting and assisting me, he made my process very quick and easy he was polite and carefully explained every agreement with me. Happy to Bank with Bank of America
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January 2022 by Groucho Saidit
Like many other customers, I've been disappointed with the service at this location. However, there is one individual who goes above and beyond and all five stars are for him: Bryan Salisbury. He is dependable, attentive and pleasant. This was the case when he was, previously, at another branch. Bryan should be managing this branch. He's a genuine professional.
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December 2020 by Ibrahim Mammadli
I came to Bank of america financial center today. i had a check from santander. The manager Brain said that This check has a problem we can’t deposit it. i went to back santander to discuss about this problem they said there’s no problem with your check. and i came back to same location of Back of america but saw different manager she said your check is okay we can deposit it. Manager of the back Brain just wasted my time. I don’t know who how he became a manager like this!
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July 2020 by Kaitlyn Boisvert
ATM was broken and my debit card just fell inside it when I I put it in. It's on me for not seeing the screen's "ATM not working" message, but staff/security should have blocked the machine off completely to prevent it accidentally being used. This happened during the day and there were no technicians on hand or on call to help open the machine to retrieve the card or at least block off the machine to use. If they are going to have the ATMs open for public use, they should plan to have technicians on hand to help fix them in case they break/experience issues. Very bad experience. I will not be coming back here.
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December 2019 by Randy Medina
I always have to wait forever anytime I go to this branch, however the staff is very nice and friendly but they could use more help. I now have TD bank, needed a bank that opens on sundays
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August 2019 by Set K
Need more tellers, line is always really slow and I never make my bus home in time.
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January 2019 by Owen Bligh
Always friendly service but it takes forever to get up to a teller. Lines are always long and no matter how many times the manager asks what you're there for, it never seems to solve problem. Need more staff!
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January 2019 by Jimmy Smith
Ridiculously slow. Only good if you speak Spanish as there are bilingual tellers. The security guard is hot.
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December 2018 by Ollie Montgomery
Great service, but small staff means extremely long wait times.
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November 2018 by Mina Sa
15 people were lined up with one teller! Other tellers keep walking by and chit chatting on the other room! It took me over half an hour to deposit my check. Another time they deposited a wrong check into our business account just because it had a similar address. I do not recommend this branch. Will close this account all together.
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June 2018 by Doug H.
Wonderful lads that work here. Easy transfer of accounts. Didn't want to steal from me and did what is best for me.
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May 2018 by Johnny Saint
Nice pkace
