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June 2024 by Carlos Maldonado
Very nice service people's very gentel and very professional god bless all thanks for your service
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April 2024 by QIANA SUMNER
AWESOME! THE STAFF WAS VERY PROFESSIONAL & PERSONABLE.
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April 2024 by Mrs. Page
I've been an AAA member for 5 years... I've never had a problem with customer service or the members they brought out for roadside assistance until yesterday.The tow truck guy that they sent out to me yesterday by the name of Brain R. was very rude in away. Don't know how to speak on matters that have to do with his job without asking about personal matters that have nothing to do with his job. His approach came across very rudely for a guy that's 4'11 ...
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April 2024 by Andrew D
I've been going to this AAA location for about 3 years now and I've never had a bad experience; on the contrary every interaction I've had has been pleasant, quick and the employees have always been knowledgeable, approachable and understanding. Highly recommended l.
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April 2024 by Angela Inoa
The best place to do things related to engines and bicycles, good staff of workers, good service ??
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March 2024 by Asenett Rosario
Very kind and helpful staff .
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March 2024 by Janice Howard
Called them and the old white lady called the police to my location instead. Thanks aaa
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February 2024 by Robert Betters
Call the for information about my license renewal customer service young lady Kim who assisted me was very efficient. Helpful and gave me all the information that I requested and needed the cause of success. Thank you
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January 2024 by Samudra Tear
Tripple AAA is mad slow at helping people and they need more people to be out there and making sure they are getting help and when some one is waiting it should t take them 30 minutes to wait for them to give them a call.
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January 2024 by Katrin Busche
Worst Insurance EVER!!! Had an accident with a vehicle I had purchased less than 5 months prior.I tried calling the adjuster, phone was always busy.I received a letter 2 weeks after it was dated, which means it sat on their desk for at least a week and a half before they decided to mail it. Adjuster decided to total the vehicle ( had 80,000 )miles . Adjuster did not take into consideration the condition of the vehicle or the mileage.Should have never been totaled!!! I lost over $4000.00 It has been over a month and a half and I am still waiting on a check. Last letter I received said my claim remains open pending on a settlement for the total loss. They totaled it!!!! they still can't figure it out!!!!!WORST EVER!!!!!!!!!!!!!!!!!!!!!!!
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January 2024 by James Gonsalves
Had to have a private towing company tow my motorcycle, after I have been paying the extra 65.00 a year for the plus plan...after 4 hours they call and say we have no straps to secure your bike..HAHA HA HA HA...sideshow....THEN corporate calls and said they will reimburse me for my tow...it was 120.00. The scumbags send me a check for 30.00...wow..maybe I can go to burger king...I notice every review is bad...who's running the show..alviti from D.O.T.
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January 2024 by Victoria “Vikky” rose
This is the office i dealt with last night, i confirmed by checking the phone number. I was continuously lied to for 8.5 hours that a tow was on its way to me. I was also put on hold for over 30 minutes and hung up on on 2 separate occasions. At 4pm i was told to stand outside so he can see me and find me. I did this in the cold for 45 minutes before i sought shelter again. I then got told at 7pm (the initial call was at noon mind you) that "they really mean it this time, they're in Route" they didn't show up for 2 more hours. I hope no one needs to experience waiting 8. 5 hours by themselves in a broken down car for a tow. I've had AAA for over a decade. I'll be looking for a alternative company to get a membership with today. The complete lack of disregard for my safety, my life and my job that i completely missed a shift of, was absolutely egregious and downright cold and heartless.
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December 2023 by Bethie Page
Awful company they think nothing of leaving a woman stranded alone overnight in winter. Will NEVER have a membership with them again
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December 2023 by Peter Papavasiliou
AAA caused damage to my car while performing a routine battery replacement. The technician incorrectly crossed and matched the wires, resulting in the blowing of the main fusible link and the throttle body fuse. Additionally, the blower motor assembly suffered damage. A licensed mechanic assessed the damage and identified poor workmanship, noting that the new battery was installed without cleaning the poles, which were covered in battery acid.I filed a claim with AAA, providing all invoices and photo evidence, but the claim was denied, and I lost $500. Alisha Kobetz, the manager handling the claim, not only rejected it but also insinuated that I was dishonest. Instead of addressing the issue directly, AAA referred me to a third-party contractor they hired for the battery replacement to handle compensatory damages. This decision seemed to pass the responsibility to a local small business owner.As a result, my car's heating system remains unrepaired, and I am compelled to drive my two young children in the cold. This experience has been frustrating, and I caution others against doing business with AAA. I've taken the additional step of submitting a complaint to the Better Business Bureau (BBB).
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November 2023 by Liz Leary
I recently had a breakdown where I had to glide onto the side of the road after transmission failure. I called AAA and it gave me a link to put in a road service call. It was the easiest way to do it. They quoted me 1.30 hours. I sat there for about 20 minutes and the truck pulled up out of nowhere. I was so happy to see it arrive so quickly. The driver was very kind and sympathetic. I highly recommend using the link (or app) for road service. Thank you AAA for such prompt and courteous service.
