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February 2024 by Kristen Harloff
I went into this facility today with my dear friend who needed to switch over cell phone providers. We were met by Terrence and Frankie who helped us out every step of the way. We had a lot of questions and concerns and each one of them were explained in a very patient and thorough manner by these two gentlemen. I felt like nothing was hidden and I was able to understand the process completely. They both went out of their way to make sure that all of our needs were covered and searched for the best promotions that would fit our needs. My friend was very timid about the entire process initially , but felt completely at ease After these two gentlemen assisted us with such patience and clarity. Rarely do you find customer service skills at this level anymore. Very pleasantly surprised and would always recommend this location !
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February 2024 by John Davis
The service in Portsmouth RI was great & we like our new Google phones. John Davis
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August 2023 by James Murphy
Was interested in verizon services after being with At&T for 10 years. After meeting Vinny at the verizon store I wish I made the change sooner! Quick and easy and a overall great experience!
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July 2023 by Donald Parr
Pleasure working with Frankie! He got me up and running in no time and transferred over everything my new phone! I will definitely be back to this store for any of my questions or concerns
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July 2023 by Sharon Giacobbi
Frankie was very patient & determined to obtain excellent results for my wireless issue. Great job!
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May 2023 by Hannah Washburn
The process was quick and easy. Francisco was great and answered any questions we had :).
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May 2023 by Edward McDonald
Elias was great ! My phone was messed up and he was able to help with all my issue. Left as a happy customer. Big thumbs up to the new management ! Shout out to Vinny as well !
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May 2023 by Nina Weiss
Just writing to say much I appreciate the good help from Vinny Edwards at the Portsmouth RI Verizon store today. Fast, thorough, effective service to my phone. Six stars.
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May 2023 by Lisa Sibley
Elias was a great sales rep. He was extremely knowledgeable and helpful for us to purchase new phones and trade in our old phones.
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May 2023 by Kaity Doherty
Vinny was great! Helped me get a new phone and was in and out of the store in less than an hour. Really appreciate all the help from everyone at this Verizon location. Very friendly all around
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April 2023 by J Corr
Very impressed with the level of customer service i received. Vinny went above and beyond explaining all services available and created a plan specific to my needs for both business and personal. I am a new Verizon customer after being with att for 10+ years. Not only did I receive a better customer service experience but also saved money on my monthly bill compared to my previous carrier. I have stores significantly closer to me but will go out of my way to deal with this store specifically in the future.
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April 2023 by Dennis Gill
We worked with a gentleman named Elias in the Portsmouth RI store. He was fantastic! He was so knowledgeable and very patient explaining everything we needed to know. He gave us his phone number so we can call him if we have any questions. I would definitely recommend him to friends and family!
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March 2023 by Jack Hay
I’m 76 years old… my first telephone number was 32m, an old school party line. I find these new phones a complete mystery. Elias is a very knowledgeable young man. Every question I have, which is quite often, is done in a friendly and professional way. The secret to success with this iPhone is to come and see him and there will be no worries. I will always come back to this store. Thank you Elias!
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February 2023 by Anthony Boi
Vinny is the wizard. Well, compared to the technologically challenged. Great help and service every time I deal with him and his team.
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September 2022 by Mark Tavares
Michael is a rock star!!!! I went in to switch back to Verizon and he took as much time as we needed to get the best deals, fixing any problems, talking to reps...you name he did it and all with a smile. This store is always welcoming, making you feel like you have been a valued customer forever, and that will make me go back there every time. Mike...you rule!!!!
