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July 2024 by Syd P
Gives you two completely different answers about whether or not your prescription is ready. Pharmacy is insanely slow, think I waited close to a half hour. Also somehow didn't understand that my doctor had sent my prescription over because no other pharmacies had it in stock. Only positive thing I can say is that you can talk to an actual person on the phone instead of getting stuck in a robo call loop.
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June 2024 by Derek
Not a safe place. People begging for money and one guy got aggressive calling me cheap.. that place is a clown show.
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June 2024 by Marquias Bartee
Anthony Bryan and Ryan do not help they stay I'm the back of wat ever part of the store and leave the girls by thereselves and do nothing at all u never see them at all and nothing is ever done after speaking with management
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June 2024 by Allison T Kerr
On hold for 20 mins. They continue pick up then on hold again they picked up AGAIN and then HUNG up on me. Poor service. I think I'll go somewhere else for my prescriptions. I'm not going to spend my money on a place that CAN NOT ANSWER PHONE OR WANT TO ASSIST YOU.
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May 2024 by Christina Marucci
If I could give 0 stars I would. Waited on hold three separate times just to be disconnected each time. Each time I called, I was told it would “be a few minutes”. I am a home care nurse and I deal with pharmacies daily. This is truly the most atrocious and THE MOST unprofessional pharmacy I have ever dealt with. I even tried calling the other departments just to get through to someone and again, put on hold. You can’t tell me you are THAT busy where calls go unanswered daily. Absolutely horrible. Would never recommend to anyone.
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April 2024 by Kiza Jones
Pharmacy still open for 30 mins but they'd rather pick up the phone and constantly put you on hold until they close.
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April 2024 by Michelle Dubuc
That's it
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March 2024 by Johnny D
Horrible customer service. Sad to see how far customer service has slid down the toilet. If you need a manager, they will not pick up. You'll need to call repeatedly. Call the pharmacy, and you will be lucky to get an actual person to pick up the phone. The front desk will hang up on you. The employees seem to think having a larger attitude is more important than customer service and problem resolution. Oops, it looks like you guys won after all. I always try to resolve an issue before I write my reviews.
I had 5 prescriptions called in. They only had one of them in stock. I had to wait 4 days for the prescriptions to come in. I wanted them delivered. I called the pharmacy to have them set up, and they answered and put me on hold. I waited minutes.. call again on hold 5 minutes pass
I decided to set up delivery on their application, but it makes order each prescription one at a time. Requests a tip for every single one.
I call the pharmacy back again to figure out if they will all be delivered by the same person, but I can't get a hold of anybody. Now, I have 5 prescriptions being delivered by several different people, and I only tipped one time thinking they would come together.
I called 1800 Walgreens. Wait ten minutes. Then get put on hold.. 10 minutes later, I hung up
Congratulations, Walgreens, for losing thousands upon thousands in prescription money monthly!
BTW Dennis, if you have 0 customer service skills and have 0 ability to deal with a person that YOUR staff angered, you sir are in the wrong job.
Are you proud of your 2.7 star rating of 129 reviews?
The Pharmacy Manager was able to talk to me and help me out to some degree, but most of the damage had already been done. Hey Walgreens, put Melissa in charge of the store. She seems to actually care.
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February 2024 by Shavonda Ready
Why even have the 24hr sign up. At this point it’s a waste of space just saying!
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January 2024 by Lisa Palavra
I have never had a bad Experience with Walgreens, Pawtucket,R.I.
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January 2024 by Wendy Hernandez
Honestly worst Walgreens ever employees have no kindness towards customers with disabilities… a few months back I placed a pick up order I saw how the manager went to the other side of the parking lot then walked into the store when I went inside and asked what happened she said I went and no one was at the number even though I clearly saw her walking to the other side I think this place need to be closed down and they need to find new employees from the manager to the employees I’ve been coming here since I was a kid literally 4 years old never in my life had an issue until now which I had to call it quits with Walgreens it’s not worth the stress nor horrible experience I now pick up my prescriptions at target and do my shopping there
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January 2024 by Michele
The Manager could have approved my ID , but I guess she just doesn't get it . There is still a wait time at Registry to get new ID ! They don't take that into consideration at all . Now because of that . My Grandson will not be having the Christmas he so much deserves !!! Karma is a itch little girls behind the register front and manager w green hair !!! Trust and believe . The way you treated me should have gotten u reprimanded . I worked with the public all my life , and never would that behavior been tolerated . And there are exceptions to the rule sometimes
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December 2023 by Chris D.
This pharmacy is rarely open overnight despite advertising themselves as a 24/7 location. LAME.
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December 2023 by Saddiq Johnson
Everytime I try too purchase a item if the cashier is in a mood they will denie me. Very bad customer service I've been denied multiple times trying too purchase items. Weirdo's!!
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November 2023 by X
This is honestly the most unreliable Walgreens in the city of Pawtucket claims 24 hours on the building itself as well as the hours of operation on the front door,yet always closed “temporarily” both in the morning and afternoon especially late night. It’s been going on for months now and nothing is being done about it. This is over the 10th time literally that I came here both on personal and for orders(I help the community an shop for those who won’t or can’t shop for themselves) I really am not a rude person but this is ridiculous. Despite the area, people rely on the medication(over the counter)and convenience of this location. There is literally 3-4 buildings for the elderly and disabled right across the street on both sides and two blocks down. I’ve said my peace hopefully something is done soon.
