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October 2023 by Ken T
Horrible customer service
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September 2023 by George Ferreira
They have a self check in kiosk my 78 year old mother could not make heads or tails of it the employees saw her struggling with it but offered no help will never be back enjoy your tech toy
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September 2023 by Trish Trowbridge
Staff was very nice and quick. I waited maybe 2 minutes but I did have an appointment. Fast and easy. I really hate having my blood drawn so this experience was great!
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August 2023 by Isaura Adon
first time coming here and they were super fast and efficient! the woman who did my blood work was sweet and did everything so quick that i didn’t have time to feel nervous :).
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February 2023 by Sonja Kelly
The phlebotomist was very inexperienced, to the point where I felt extremely uncomfortable and would avoid going to this location again. She inserted the needle in a very strange and timid way, given that I have a large vein that I've never had trouble with before. In the middle of the blood draw, she left with the sample to ask someone if it was enough blood; again, something that I've never had happened before and is potentially dangerous had I fainted (which has happened to me before). She needed more supervision and I'm disturbed that she was allowed to take blood when she was clearly so inexperienced. She also asked me to place my finger on the needle (with a cotton pad between needle and finger) as she removed the needle; again, something that I've never been asked before (to feel the needle being removed from my skin). Lastly, she also did a butcher job on my partner's arm who was also there to get blood drawn. He still has bad bruising almost two weeks later. She was very nice and communicative, which I appreciated, and I do not blame her - everyone has to start somewhere. But she absolutely needed more training and/or a supervisor overseeing her work so this is a major fail when it comes to the management of this location.
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December 2022 by Bill Drinkwater
Good place to get early morning blood work done
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December 2022 by Sunny S.
I prefer the Randall square location. I wait longing for it reopen. The staff are pretty rude and condescending. All quest location seem to have put all of the work on the patients to fill out your information beforehand. I realize this the bare Bones operation but not very good service especially when you're dealing with elderly patients who needs recent lab testing. It would be my hope that that something that quest as a company.
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November 2022 by Sarah F.
I hate blood work but this place was good. Heather was so nice and even used a small needle because I was so nervous! They were fast and nice and talked to me during it. The suite is 108 and it's down the stairs to the right all the way at the end (if you need help finding it).
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July 2022 by Casey J.
I have been going to this lab for 15-20 years. I said hello the other day with no response back. They never get the faxes my doctor's send. Always bring an order They gave me a blood test for TB, and I asked, This is TB, right? She said yes,but I told her I thought they prick you. She said she never heard of that. This was very worrisome for me. Then, because Quest is in closer proximity, and I value convenience as well as customer loyalty, the results are taking a week and half vs. 24 hr. If I got it done at primary cares lab.
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March 2020 by Nicholas Chammas
In and out for a blood draw. Steven was friendly, professional, and quick.
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February 2020 by Joel Riendeau
Waited 30 mins. Just to find out they no longer take the biggest insurance company anymore...blue Cross blue shield....Obama care screwed everything up
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December 2018 by Jack B
The lab tech was very polite but Quest no longer accepts BCBS. Looks like I won't be going here any longer.
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February 2018 by RIC TIN
People are very nice and effective. It took me less than 10 minutes to get out.
