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January 2024 by Denise R.
I went on my day off just for oil change My alarm Was alerting me my wiper fluid was low I told them at Jiffy Lube They said ok I was not asked if I wanted windows cleaned It says it was declined Also my alarm was still alerting me for wiper fluid It said added but no How do I know they actually changed my oil or just charged me? I don't trust them and will never go there again and will tell everyone I know to avoid this place Denise Ross
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December 2023 by Sophoeun Kol
Fast service with my oil change and go through everything with me as needed. I recommend them.
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December 2023 by Paul Gouveia
Fast service and professional crew. 3 services in the past year--they've been consistent. Will continue to visit, very convenient and good work.
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September 2023 by Steve M.
I stopped dealing with JL due to their annoying up-selling and went to an another shop last time. But they were surprisingly expensive, so I decided to go back to JL and just tell 'em to cut the BS and change my oil. I drove up and told the guy what I wanted and that I had a $16 coupon on my phone. But they stepped up their game. He says it'd be around $90 for the change. What? "We don't put conventional oil in a 2014 Hyundai Accent any more". Seriously? I've been running it on conventional oil for 9 years, and that's what the owner's manual recommends. I went to [another franchise] for $35, no problem.
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September 2023 by Fred Harrison
went on a Sunday morning, service was great. In and out in 20 minutes
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September 2023 by Art Shenberger
I go to Jiffy Lube because they allow me to stay in my car. I have my dog with me everywhere I go and after covid we are all more aware of people's dirty hands. Today, after driving a half hour to get there, after waiting 15 mins, the attendant told me to put my car in park and wait in the waiting room. I said I'd prefer to stay in the car. He quickly said nah, I'm not doing that today", and walked back to the customer behind me. I have gotten my oil changed at different Jiffy Lubes for years now, and that was one of there selling points. Contactless oil changes, stay in your car. Not in the bucket.
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September 2023 by Anita Maguire
We needed sparkplugs, they changed them for us at a reasonable price and very quickly.
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August 2023 by Jess
Provided required service which was done correctly. However, upon leaving the parking lot to finish an errand, I noticed there was a vibration and slight noise. After the errand was done jiffy lube was already closed. Waited until morning to go have it looked at and low and behold there is some kind of screw/washer in my tire and the tire pressure light is on. Which is now costing me a new tire. Called to let them know what happened and to give them a heads up that they might want to clean their parking lot and service/bay area so it doesn't happen to another customer. The employee that answered the phone tried to dismiss any responsibility or accountability, had an entire piss poor attitude, and was extremely rude. Not even an apology. As a prior manager in the food industry, he demonstrated very poor customer service skills. They were absolute trash. I will never come back here nor suggest this place to anyone I know. Suggestion :: customer service training for your employees.
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July 2023 by Jessica Torres
100% recommend the one on Newport Ave Pawtucket. I wont go anywhere else. Simply put its an excellent place with a smooth experience. Also has tv to put cartoons for kids!Service: Oil change
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July 2023 by Paul Pratt
Best J.L. exp I have ever had, and I use this company a lot.Sit in car service, no unnecessary upselling, quick and efficient. Noone was "just standing around" while cars were in bays. Couple things that I will need done in a few thousand miles were mentioned and noted in my customer profile, but not pressured for today.
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July 2023 by David Michael Ricci
Didn't answer phone when called several times. Also they didn't know what a drop box was for keys. Probably nice people but tough to get what I wanted to get done. Done.
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June 2023 by Narciso Tamup
Grat services and all the workers is friendlyI love pla
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May 2023 by Pdne Xpressionz
On point service; although they would try to up sell they work with your budget
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May 2023 by Ruben Laroche
Good fast service. Team members are extremely politeService: Oil change
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April 2023 by Sandra
Helpful, fast, and informative customer service.Thanks guys
