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March 2024 by Jose Rivera
Anthony of H&R Block is very knowledgeable, personable, professional and courteous.
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March 2024 by Cos
I would advise you not to utilize this location. Unprofessional staff trying to maximize on sales, noisy facility, and misinformation on products they offer. Never been so disappointed in a service, ever.
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February 2024 by Alessandro Cassone
Anthony Powell at the Queen Ann Mary, Pawtucket, RI location is very professional and friendly.
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February 2024 by shanell shelton
I am Always welcome and happy.thank you
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February 2024 by Amy Laramee
I have been doing my taxes with them since 2011 and I love it.
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October 2023 by Anne Foley
My tax preparer was great! The price was a little high.
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July 2023 by Darb C
Two years they screwed up the paperwork. They have some old woman running the front desk that has ZERO idea what she is supposed to be doing. 199 I paid them and yet again the state of massachusetts is contacting me saying my taxes were not processed rite .. I will never go there again scammers that can't seem to do the job they are paid for .I can go fo TurboTax.. because H&R. Are a bunch of thieves
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June 2023 by Kelly S.
The accountant who has done my taxes for the last decade retired, and I figured I'd just go here for 2023. Big mistake. While I was grateful they were able to help me quickly, the process was a mess. 1- it cost more than I've ever paid to file my taxes, ever. Costs were not disclosed prior to preparation. 2- I received a phone call from the person filling my taxes. At her home. I gave her my bank account information, so everything could be e-filed. 3- I paid- IN CASH, and in person, signing the paperwork. 4- when I hadn't received my return 2 months later, I called to see if they knew anything. The IRS had NO record of my filing. 5- when I called, I was told they were waiting for payment and my signature. WHICH I HAD DONE IN PERSON 2 MONTHS PRIOR. 6- Apparently I gave my bank account info for no reason, as I just received checks in the mail this week. Expensive, poor service that clearly doesn't document or track what they or their employees are doing. I'm sure my bank account info is sitting on someone's dining room table. DO NOT use this service.
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June 2023 by Lawrence Goodman
Had a horrible experience with this office. The tax prepaprer made numerous errors on my return, one of which would have cost me thousands of dollars if I hadn't caught it. She also took deductions on my return without consulting me.The office also billed me for services I didn't need and now, months later, still hasn't issued a refund.You will do better going elsewhere.
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March 2023 by Madame-Vero Truck Service
I have been going to this Pawtucket location for the past 4 years and Patricia was amazing, always takes care of me. I think she was relocated to MA. I have been filing with H & R Block for the past 6 to 7 years.I recently made an appointment for 02/25/23 at 12pm. Confirmed my appointment with them via call and text message. I arrived at 11:55am, I was told Tony was with a client and that the wait time was 15 to 20 minutes. Tony was done with his client at 12:45pm, every customer walking through that door was being taken care of but me. I sat in my chair until 1:10pm then decided to leave since I was being ignored. Never got a call from anyone at that location after that horrible experience!!
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March 2023 by Olivia Wood
This is my 2nd google review ever. I normally do not do them because I don’t like to nitpick. But I am telling you now, do not under any circumstances go here. I have a pretty simple situation tax-wise. Preparer didn’t see my 2nd W2 and did my taxes without it. I went to review the return. I was prompted to sign 4 documents before I could actually see my 1040 form. Apparently those 4 documents were me signing off on my taxes before I could even review the 1040, and even though I never clicked the big “sign and submit” button under the 1040 form. So taxes were somehow submitted incorrectly without the W2. To this day, my account is still prompting me to sign and submit - so bizarre. This normally wouldn’t be a huge issue, but what followed was. I messaged my tax pro. Absolutely no communication from the office. Filed a complaint. Waited a week and heard nothing. At one point I was transferred to the office (although at the time I had no clue who I was talking to) and the manager Heidi said that she had no record of complaint for me. She was incredibly condescending. I hung up, on the verge of tears. When I spoke to her today, she told me she closed my case because I was “unwilling” to explain AGAIN what had happened last time we spoke. I’m sorry… wait, you mean the case you never had record of?? WHAT.Then she clarified after she abruptly put me on hold that she closed it because the work was done on the case and that I should hear back soon with a resolution. Again WHAT?? This has been the most confusing, awful experience with customer service I’ve ever had. Sad thing is, it wasn’t a big problem initially and didn’t involve a complex solution. And yet, I am still waiting on refund and amended return. If you value your mental heath, do not take a chance here. This shook me up.
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March 2023 by Kristina Jean
The lady Urvashi Asher did my taxes wrong she put 2 addresses on the same line and the irs sent my money to a invalid address due to her mistake. Then when i wanted to speak to a manager they always say shes not there.. this is beyond unprofessional and this isnt fair the fact i gotta deal with this and she says its a little mistake it is not a little mistakes thats a huge mistake to mess up someone taxes to where i didnt get my taxes
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March 2023 by Teresa Comerford
Tony is the best at the providence location off north main st in the plaza thank you so much it was great working with you will be be next year to work with you
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February 2023 by Scott Robinson
Very rude ! Only ther to make money and leave whenever they want . When i called to ask a question on faxing something to the irs for me ,Heidi completely ignored the question and asked if I was doing my taxes with them .I then asked my question again for clarification, she began with they would charge me . After being willing to pay I then asked how much would I be charged ? Again ignoring the initial question she jump to "are you planning on filing with us?"and she told me if I'm not filing my taxes ther have a nice day . Then hung up ! Very unprofessional, you are their being paid to represent a company. GOOD THING THIS LADY IS A MANAGER AND NOT A PHONE REP! Ive been filing with this company for many years and im highly disappointed.H&rblock your doing terrible !
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December 2022 by Victor
People in this place are so friendly! Prices are a tad high though.
