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September 2024 by Sammi Starlight
Shady pricing that changed when I spoke to different people. REFUSED to give a receipt when payment was made. Closes at 12p on Saturdays and HARASSED me HARD trying to sway me to let them keep my car an extra 2 days (since theyre closed Sunday) because since they dont have someone who stays at the office, they didn't want to send someone over at 11:30am (more than enough time to take my money and give me my keys). It was instantly evident to me why they didn't want to come when the same man that towed my car the previous night showed up actively smoking weed in his car with some girl in the passenger seat.
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August 2024 by Laura Maxfield
I was rear ended and chose Coastal Collision on recommendation. I am so glad I did. Not only is the staff great and patient, the detailing job they did on my SUV was fantastic! They even cleaned inside my headlights! Most importantly, I had a Wall-e decal on the lift gate of my trunk which was going to be replaced and we joked that it probably couldn’t be saved. I figured I’d just buy it again. However, when I picked up my car the sticker was there! They had gone out of their way to find it on Amazon and apply it! Simply amazing, talk about going above and beyond. I was touched. Would recommend and will definitely go back (though I hope I don’t have to!)
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June 2024 by Nicole Zillich
I wanted to take a moment to share my outstanding experience with Jimmy and his team at Coastal Collison Center. The service we received was truly exceptional, and I believe it deserves recognition.
Recently, my daughter was involved in an accident. Naturally, this was a stressful time for us, and we needed to ensure her car was repaired promptly and professionally. From the moment I called Jimmy, he demonstrated unparalleled customer service and efficiency. He immediately took the car in and arranged for a rental, easing a significant burden off our shoulders.
The repair work completed on my daughter's car was nothing short of phenomenal. It not only met but exceeded our expectations. The attention to detail and the quality of the work were evident, making the car look as good as new. It's clear that Jimmy and his team take immense pride in their work and strive for perfection in every job they undertake.
Additionally, the customer service throughout the entire process was top-notch. From the initial phone call to the final handover of the repaired car, Jimmy and his staff were professional, courteous, and incredibly helpful. Lauren, in particular, was always available to answer any questions we had and kept us informed about the progress of the repairs. Her dedication to ensuring a smooth and hassle-free experience was greatly appreciated.
In conclusion, I cannot recommend Jimmy and his team at Coastal Collison highly enough. Their exceptional service, attention to detail, and commitment to customer satisfaction are truly commendable. If you ever find yourself in need of auto body repairs, do not hesitate to reach out to them. You will be in excellent hands.
Thank you once again to Jimmy, Lauren, and the entire team for making a difficult situation much more manageable and for delivering such outstanding results.
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February 2024 by Bobby Bradford
Great customer service and the job was done in very reasonable time! Would absolutely recommend Coastal Collision!
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February 2024 by Omar Paiz
Coastal Collison is my primary choice when it comes to repairing any of my vehicles. I recently took my vehicle for repairs and once again Coastal delivered. From the first day when I dropped off my car, Ryan took care of me. He got my rental set up and set expectations on the timeline for the repair of my car. When I arrived to pick up my car, I was once again blown away by the quality of work Coastal Collison delivered. My car looked as it did when I drove it off the dealership lot, BRAND NEW!!!Ryan and his staff are first class when it comes to their customer service, professionalism, care and quality of work.Thank you Coastal Collison - you will continue to be my first choice!
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February 2024 by Paulette Pawson
We have used Coastal Collision a number of times over the years. This visit was for a small job. Passenger side mirror was smashed -- a hit and run. Thankfully, only the mirror was smashed with some scuffs on the housing. Within five business days, the part was ordered and installed. To my surprise when I picked up the car, not only were the black scuff marks removed from the side mirror but other scuffs on the bumper and side door were buffed out and the car was washed. I was so surprised. When I saw my 2016 Camry it looked new. I've always been please with service and repairs but this time I was so surprised and appreciative that they took the time to clean up the overall appearance of the car. I thanked Ryan. I highly recommend Coastal Collision. If I could give six stars I would. Over and above my expectations!
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January 2024 by Deborah Pearlman
I highly recommend Coastal Collision Auto Body Repair in Pawtucket, RI. A woman driving her car on a narrow street in Providence hit my parked car. She was honest in leaving a note and her phone number. My mechanic suggested I take my car to Coastal Collision. Everyone on the staff of Coastal Collision was a pleasure to interact with. The staff are very professional and courteous. They helped me deal with the woman's insurance company and getting a rental car, which made a stressful situation less stressful. The repairs to my car are excellent. My car looks brand new!
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November 2023 by Barbara Shott
The entire staff at Coastal Collision is supportive, efficient, and cooperative.I was involved in a car accident, and my car was towed to Coastal. I was updated regularly, regarding the repairs to my (new!) car. When repairs were completed and I picked up my car, it looked gorgeous —inside and out— and it has been running beautifully ever since.Thank you to Jim, Ryan, Lauren, and all staff. I give Coastal Collision the highest of recommendations.
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November 2023 by Leon Sexton
The only place I trust with my vehicle's when it comes to collision repair. I have been going there for along time and have aways had a great experience.
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November 2023 by M
Fcn rip off
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November 2023 by Sandra Coyle
I have been taking my cars to Coastal Collision for years. The body work is excellent and my car is always returned looking like new outside and inside as they always clean the interior. The owner, Jimmy is personable and professional. They take over dealing with the insurance company, the adjuster and the car rental company which alleviates so much stress after an accident. Lauren works the office and is great as is all the staff. Jack, who drives the tow truck is the best. If anyone needs help after an accident, I always recommend Coastal.
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August 2023 by Carol p
My car was towed to Coastal after an accident. Everyone was very friendly. Ryan took the time to answer all of my questions. Although the car was not repairable, I would certainly use Coastal Collision in the future.
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June 2023 by Courtney Panasuk
Had a great experience with the team at Coastal Towing. Jim made me feel incredibly welcome, explained everything so well, and genuinely made me feel as though he cared about the outcome of my situation. Will 100% be calling Coastal if I ever need a tow in the future.
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May 2023 by Brittany Perry
Jim and his team where so kind.. really went through a lot with the damage to my car and they took really great care of me.. they made me feel really comfortable.. thank you jim #BrittanywiththeBenz
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April 2023 by Karen Mulcahy
I would highly recommend Coastal Collision ! I was in a recent accident & someone suggested Coastal. My SUV is a Hybrid ( which can be more complicated ) They had me back on the road in no time without any issues. This business is supreme!My suv looks better than it did brand new !Major talented workmanship.I am beyond satisfied with the whole experience! Great family business! They even delivered it to me. Very professional, thanks a million !Services: Steering & suspension repair
