-
February 2024 by AnnaMarie Sepe
The girl at the front desk was absolutely lovely. She was polite and kind. She listened to me when I informed her that the 70% off Valentine’s Day items we’re not ringing up correctly that they were only taking 50% off versus 75%. The pharmacy tech was also very polite.However, there was no indication that the photo center was not an operation. I sat diligently at the kiosk for an hour and 1/2 with no one in sight. I even called the store it rang and rang and rang and rang and rang and rang and rang and then I turned around and this lovely lady was having a conversation with some customers… She said the kiosk gets turned off and won’t be out again till 7 o’clock in the morning! Could the district manager kindly reach out to me? This is outrageous! Thank you very much I will leave my phone number at the front desk once again thank you and wishing you all the best .
-
February 2024 by Chris Smith
I would give 0 stars if possible. Manny the pharmacist couldn’t find his way out of a cardboard box.
-
February 2024 by Joseph Montana
Of all the CVS pharmacies that I use to get my prescriptions the North Smithfield CVS at 120 Eddie Dowling Hywy. Is definitely the best in the area.With corporate issues constantly changing staff this is the last store with Pharmacists that have actually been with the company over 25 years. So kudos to Heather, Irene, and other staff that always greet you with a smile and help with what ever customers throw at them.I would hope that executives at CVS could harness what ever this store does and clone to other locations. Experience counts!!Thank youGary
-
December 2023 by Mark Clapton
I can't help but share my recent experience with a certain CVS location that has left me disgusted and irritated. Let me tell you, folks, this place takes incompetence to a whole new level!First off, let's talk about their phone situation. It's like they have a secret mission to never answer their phones, except during their precious lunch break. Seriously, it's mind-boggling how they manage to keep that phone off the hook all day long!But wait, it gets worse. When it comes to filling prescriptions, these pharmacists are a complete disaster. They'll be quick to tell you that your insurance doesn't cover your medication, leaving you in a state of panic. However, once insurance finally manages to get through to them (which takes days because, surprise, they don't answer their phone), suddenly they become experts in filling prescriptions.Oh, and let's not forget their condescending attitude. As you wait for weeks, desperately needing a script to avoid being hospitalized, they have the audacity to tell you to "calm down." Excuse me? I'm sorry, but waiting weeks for a life-saving medication is not exactly a walk in the park!And here's the kicker: these so-called pharmacists can't even get their facts straight. They claim they can't cover your script for Riboflavin, but miraculously, they can cover your script for B2. Newsflash, folks, they're the same thing! I didn't realize I had to educate them and do their job for them. Last time I checked, I'm not the pharmacist here!If you think sitting in their lobby, calling your insurance, and handing the phone over to these idiots would solve the problem, think again. They can't even handle a simple phone call! It's like they're allergic to doing their job properly. Incompetence at its finest, my friends.To top it all off, these clowns had the nerve to threaten me with eviction from their store after I dared to tell them to do their job. As if I care! I'll never set foot in that place again, and they can kiss my business goodbye. It's like being kicked out of a dairy shop when you're lactose intolerant – who needs it?And don't even get me started on their excuse for their lack of knowledge and skills. They love to play the understaffed card, but let me tell you, I've never seen so many pharmacists in a CVS in my entire life. How many employees do you need to get the job done?So, my dear friends, if you value your sanity and actually want to receive the medication you need in a timely manner, I strongly advise you to steer clear of this CVS. Trust me, you'll save yourself a whole lot of frustration and disappointment. Consider yourself warned!
-
December 2023 by Ninetys Nano
I can't even begin to express the sheer frustration and anger I feel after the nightmare I've been through. Picture this: I suffer a severe seizure, end up unconscious, and nearly bite off half my tongue. I'm rushed to Landmark Medical Center, where I spend two agonizing days having pointless tests run on me because the doctors failed to realize that I have a history of seizures. How is that even possible? Shouldn't they have access to my medical records?But the incompetence doesn't stop there. Oh no, it gets worse. I'm then sent to my neurologist, who I've been seeing for a whopping 5 years. And what do I get? More questions than answers. This so-called expert, Mason Gasper, has failed to record any of my medical history for the past 5 years. How is that even possible? How can someone be so negligent and careless with their patients' lives?To add insult to injury, Gasper decides to up my seizure medication, which he's been prescribing me for years. And as if that's not enough, he also prescribes me three additional medications to prevent the seizures from happening again. So, I head to CVS on November 28th to pick up my prescriptions, and what do I get? Only one out of the four medications. I'm told that the other three are "over the counter" and that I need a pre-authorization form from my doctor to get insurance coverage for them. Fine, I think, I'll just get that form and everything will be sorted.Little did I know that I was about to enter a never-ending cycle of incompetence and finger-pointing. CVS blames insurance, saying they need the authorization from Gasper Neurology. Gasper Neurology blames CVS, saying that insurance should cover the medications. And in the midst of all this, I'm stuck in limbo, waiting for someone to do their damn job.I've called Tufts, my insurance provider, multiple times for updates. Each time, I'm given false hope and empty promises. They tell me they've spoken to Mary at Gasper Neurology and that the authorization will be ready in 24 hours. But guess what? 24 hours pass, and nothing happens. I call again, file a grievance, and I'm told the same thing - wait another 24 hours. This has been going on for days, and I'm losing faith in the entire system.Finally, on the 5th day, I'm told that the authorization form has been sent in the morning and that I should be able to pick up my medication. EIGHT DAYS after being prescribed. I rush to CVS, hopeful that this nightmare is finally over. But of course, it's not. None of the three medications are ready. CVS blames insurance, insurance blames CVS, and I'm caught in the middle, feeling like a pawn in their game of incompetence.I spend an hour on the phone with Tufts, desperately trying to get to the bottom of this mess. But all I get is more finger-pointing and no solutions. No one seems to care about my well-being or the fact that I've been waiting for crucial medication for over a week. It's as if they're playing with my life, and it's absolutely preposterous.To say that I'm beyond frustrated and disappointed would be an understatement. The lack of care, communication, and accountability from all parties involved is appalling. I deserve better, and so does every patient who has to endure this kind of negligence.
-
November 2023 by Gina Mason
I got my flu and updated covid shots here about a month ago. Very clean, friendly staff, and the health worker who gave me my shots was kind and affable. Would definitely come here again for my pharmacy needs. Thanks CVS!
-
October 2023 by Amanda P
The pharmacy here is a joke. The workers are never helpful or give you any real answers to your questions. I always have issues trying to get my prescription filled here. Either the medication is out of stock, they tell me I need a prior authorization when I actually don’t (tried to obtain one and the insurance company sent me a letter saying it wasn’t needed), they try to tell me my copay is higher than what it is (and when I tell them it’s not, they look in the computer and realize I’m right and end up adjusting it. But then the same thing keeps happening every month, even after they tell me it shouldn’t be an issue anymore.). Now you can’t even speak to a real person when you try calling the pharmacy. You just get a frustrating automated answering service that will direct you to voicemail instead of connecting you with a worker. I’ve been dealing with this pharmacy for years and all it’s ever given me is headaches and the issues only seem to be getting worse.
-
October 2023 by Raymond Mckitchen
I have had nothing but great service and respect from this pharmacy. They are one if not the busiest cvs in the state so yes it can be very bust but thsts not their fault. Love this store treated me so well for many years now
-
October 2023 by Martin Kostovski
Very strict with the delivery appt. Try not to be late, because you may wait for additional week to get new del appt
-
October 2023 by Bryan Dimascolo
Every time I try to fill my prescription there seems to be a problem and it’s usually a error on Cvs’s part now they have a new Voice Mail system so you can’t even get in touch with the pharmacist they don’t call back and if I have a question in regards to my prescription, I have to drive all the way to the pharmacy Because no one calls back and they don’t answer the phone
-
September 2023 by Jlee B
If I could give no stars, I would. Rude staff, including blatant discrimination by Manny the Pharmacist. You wait in the drive thru for a very long time and get to the window to be told either to circle back around, it’s not filled, or that they already filled it when you haven’t received it. They hand you bags of prescriptions you haven’t been on for ages and say they auto refilled it when you never had it on auto refill and don’t want or need it. “Well we refilled it so here you go!” Then when you need medication and run out because of their error, they grudgingly give you a three day hold over and slam the window. I am always kind and patient (despite my inward frustration for some time now) and yet still they are impatient and unhelpful. Staff answers the window rubbing their temples and saying “Oh my God I have a migraine.” I get that you’re always short staffed and I now see that CVS is a terrible company who mistreats their employees. But people still need their medications! I hope this gets fixed before some poor person has serious medication withdrawals or can’t get medication they need to survive. This is a shameful way to run a business. Text notifications stopped working and they haven’t been able to fix it, yet rescue inhalers were even put back among other urgently needed medications. We switched pharmacy companies and I’m so relieved to be done with this CVS.
-
September 2023 by james camp
CVS itself is horrible to its employees. Seems like all they want to do is torture them this store. They have no soul my wife’s been out of prescription for over a week. Can’t talk to anybody can’t get through to anybody and nobody cares. Absolutely nobody cares stay away from the store.
-
September 2023 by Leandro Ramirez
I called to confirm a list of a patient's medications. I presented myself as the doctor at a local hospital needing to reconcile medications. The person who answered the phone told me to call another CVS then immediately hung up before I could say anything else.
-
June 2023 by Daisy Duck
Can you do no star??? They deserve less. Horrible service. Nasty employees. They don’t answer questions. No one picks up phone. I let the phone sit on hold while doing other things and found out you can wait an hour on hold and no one will pick up. The workers are rude. They yell at people. The only reason you have medicine there is because it’s 24 hours. You want to know why there is a delay with your medication you best call a different cvs and ask them become this one won’t tell you.
-
June 2023 by KS Kraus
They text you that your rx is ready, however the pharmacy was closed when i got there. Out to lunch, although closing for lunch is not noted. A local thing. Being disabled, its no easy task getting to the drug store. Thanks a lot CVS. This on top of sending my order to the wrong pharmacy! I asked for delivery, but i live a mile into RI. Cant deliver from Mass to RI. What a freaking mess.