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October 2024 by Lucia Bomster
Friendly staff
Clean facility
Equipment in working order
Seldom uncomfortably packed
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October 2024 by Jeff B
Overall a good gym. Equipment is plentiful and well-maintained.
On the downside, everybody is using their phones while relaxing on the equipment. Makes it hard to get from one machine to the next.
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October 2024 by Shawn Rattenni
So far, so good. My fat ass actually made it here, so I don't want to jinx it
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October 2024 by Doris Baez
I love it!! Go in the morning and my workout is flawless and no down time waiting for equipment
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October 2024 by Sean Reese
Older machines, but clean. Music was loud, but good club/dance vibes if that's what you're into. Felt safe and well maintained. Staff was friendly and accommodating.
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September 2024 by Ally Lafond
Extremely clean environment
Super Duper Staff!
Even when it's busy , the openness of the gym , doesn't make me feel crowded . Layout.
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September 2024 by Norma Diaz (Iris)
I like that I could go anytime to work Everyone is respectful
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September 2024 by Lori Golato
The North Providence location It's very convenient. It is always immaculately clean. Just recently I dropped my wallet in the gym and one of the workers at the desk.Put it aside for me, Which was very much appreciated. I would definitely recommend.
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September 2024 by Diane C.
I went to this facility for the 1st time last week . I really love the layout of the gym. Not all PF gyms are the same but I must say I love it here. The place is clean , the staff is nice and the clientele seems very friendly . The parking lot needs a bit of attention , people need to stop throwing their garbage on the ground
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August 2024 by Tracy Ahmadian
The gym facilities are clean and well maintained. Space is welcoming and staff are attentive. I would give a five however the parking lot is full of trash, mainly McDonald’s trash. That said PF gets most of the trash blown over so the curb appeal is disappointing.
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August 2024 by C G
Updated Review:
After posting the previous review, planet fitness corporate team reached out to me. They advised me to pass my information to regional management to appeal the $15 rate. Then after another two weeks or so, I received a call from the manager informing me that they went over my case and denied me again for the $10 per month rate. I was really disappointed and all that back and forth and wait just to hear that they denied my request again.
So, then I reported this incident to the better business bureau. And finally planet fitness responded back and agreed to drop my rate back to $10 which previously wasn’t possible??
It is sad that I have to make this review. This is a clean, spacious and well kept gym. When John was the manager I never had any issues. However the recent experiences really disappointed me.
As a military member I often have to suspend/cancel my membership for various period of time due to travel. Towards the end of 2023, I had to suspend due to long period of travel. I handed the worker the necessary documents including military orders to suspend my account. However since he or the manager didn't properly suspend my account I was continued being charged membership fee as well as the annual fee. Even though I was refunded the membership fee after I got back from travels, I still paid the annual fee when I was only using the gym for less than 2 months. This is the first time this location demonstrated the disconnect of communications between management and the staff as well as incompetency.
Fast forward to 3 weeks ago, I noticed the sign about the membership fee being increased to $15 dollars. It said "Last Chance" for new members to sign up for $10 per month before it increases. Since it didn't mention anything about current black members (which I was at the time), I was concerned that if I downgrade after the deadline I may not go back to $10 per month (which I was planning to downgrade after the deadline). I asked the staff working there if I would go back to $10 or $15 if I downgrade after the deadline. She said that the price increase only applies to new member (which I was not a new member) and I would go back to $10 per month. After hearing what she said about the policy, I decided to downgrade on the week of 10th of July.
So on the Monday of 10th of July, I tried to downgrade the account with the manger (The staff that I spoke to was on vacation). He told me that I would go down to $15 per month which totally contradicts what the staff said to 3 weeks prior. He said that he would reach out to the staff to collaborate my story and push my concerns up to the upper management. As someone who worked in customer service, I don't believe he did anything he promised.
So today on the last day that I could downgrade, I spoke to the staff that was on vacation at the front desk. I asked if the manager reached out to her about my situation and she said no. She collaborated with my story and apologized for giving me the wrong information. She reached out to the manager but he said that upper management declined my request to go down to $10 per month. So of course I had no choice but to downgrade to $15 per month.
To me this is totally unacceptable where a business does not take the responsibility of the action of a staff. If a doctor/nurse of a hospital gave the wrong advice to a patient and caused harm/death, I am pretty sure the hospital is liable. I am being charged more money because of total disconnect between the management and their staff. Not being trained on their actual policy and gave the wrong information.
I really don't want to quit this gym but I felt being taken advantage of. As a military member, I always tried to do what is right by people. I don't believe a corporation as large as Planet Fitness is unable to correct their mistake.
So for anyone looking to become a new me
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July 2024 by Andrea L. Stanley
This location was clean and centralized to where I needed to be
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June 2024 by Jennifer Sanchez
My experience at Planet Fitness has been fantastic. Returning to the gym with my friend has been a breeze. The facility is consistently clean, the staff are exceptionally friendly and welcoming, and the atmosphere truly embodies a judgment-free zone. It's refreshing to see everyone focused on their own workout without any sense of scrutiny. Planet Fitness truly lives up to its reputation!
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May 2024 by Blake La Grassa
Employees are rude as hell. How hard is to say hi to someone?? Lockerooms always smell like piss.
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May 2024 by Ta Ti
If this is the location that has like 5 stair-masters places sporadically throughout the gym for whatever reason then they need to find a better layout. It’s kinda stupid.
