Citizens is a respected business that provides excellent customer service. The branch is known for its knowledgeable and helpful associates, who treat customers with respect and professionalism. While the branch can get busy during peak times, this is a testament to its popularity. The business could benefit from more friendly staff and training for employees on customer service, but overall, customers are satisfied with the service they receive. The branch has been described as "very nice to work with," with staff like Sarah and Rebecca providing great customer service.
Carolina was extremely helpful and took an entire hour without complaint or hesitation on a busy day to undo 14 years of banking neglect for my 84 year old grandmother. Excellent branch, likely to get very busy in peak times but that should tell you people rather like it.
August 2023
I have been a customer for many years and have always been treated with respect and professionalism by a knowledgeable associate any time I have ever needed assistance. Definitely a 5 star rating!
August 2023
They need more friendly staff in this place, I think that as customers we need first-class service, training for employees on how to deal with customers, it wouldn't be bad, thank you
