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March 2024 by Allen Langlois
What an absolute terrible branch. Went in to get my daughter a savings account, left pissed off and without one. The teller asked 2 people if they would do it and both declined, stating they were going home soon. Best part is I went next door to Coastal 1 and had one in minutes. I’ve been a BoA client for many years and am thinking about leaving. Better service next door, sad.
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December 2023 by Always 100
I'm literally just walking out of the bank. Haven't even pulled off because I'm beyond disappointed in my visit here. Rosaly is one of the most unprofessional tellers I've experienced since banking with Bank of America. I've cashed checks in many locations NEVER have I had the teller place the check up to the glass for everyone behind me to see my information. She didn't need to verify the amount on the check matches the screen that way. Also I told her I wanted to bring my account to a zero balance due to a debit overdrafting my account. She had the yell the amount my account was overdraft for to the lobby after she just displayed my check information. I will NEVER RETURN TO THIS LOCATION. She needs to be trained on privacy when it comes to dealing with bankers. Or give her a different position that doesn't involve dealing with customers since she clearly doesn't know what good customer service is.
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June 2023 by Khalyse Montanez
One word Rude every one rude except Rose
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December 2022 by Krystal Cook
I had a wonderful experience at this location! There was a very helpful young lady, I couldn’t have been more pleased with her kind service. Her name is Toriana. Thank you again!!
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November 2022 by Lisnel Peña
Not sure where all of these bad reviews are coming from. Just opened an account at this location and the service was excellent. Everyone was very kind and the attention was fast. The personnel is accomodating, knowledgeable and very friendly. Would definitely come again.
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September 2022 by Nicholas Coppola
The worst BOA (or bank in general) I've ever been to. Customer service is non-existant, no matter the time of day - nobody ever answers the phone - going as far as picking up the phone and hanging up immediately, even with an appointment - waiting 45+ minutes after your appointment time that was made 2 weeks in advance, no notary on site since February, etc. etc. etc. I can go on and on, but moral of the story - do not go here.
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August 2022 by Chill Vibes
NOBODY AT BANK OF AMERICA ANSWERS THE PHONE!! I called 7 different locations and nobody answered The phone.
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July 2022 by Jazzy Janae
NOBODY AT BANK OF AMERICA ANSWERS THE PHONE!! I called 7 different locations and nobody answered The phone.
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April 2022 by Raider Bill
Bank of America consolidated their branches in RI. Now you have to wait almost 20 min to see a teller. I’m sure this will be blamed on covid….. The people who work there are friendly enough, just don’t be in a hurry
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February 2022 by Agnat
It's pretty obvious to me that customer service is completely out the door. What kind of Bank that screws up an elderly person's account, and when you go to the bank to straighten out the account with the walker aided senior tells you that they can't see you that day because we don't have an appointment. Are you kidding me? And you can give me your token "thanks for your feedback" answer. The next time I come into that bank will be the last, along with her money.
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May 2021 by Dennis Martin
I’d rate this branch in the negative numbers if that were possible. Everyone is extremely polite and then they proceed to make everything as difficult as possible. The manager is pleasant and completely unhelpful. I will not be returning.
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March 2021 by Norma Orzel
I've always had good service at this location. Stamatious Revis was extremely helpful and professional with documents I needed notarized.
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June 2020 by Joseph D.
worst branch ever, they dont have enough people, always lines, i dread coming here, will be transfering all my accounts to another institution
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May 2020 by Elvin Estrada
Very polite staff and very efficient, goood banking.
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April 2020 by Hayka Poghosyan
The best of the best ???
