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November 2024 by Oscar
Took me a month to write a review for this establishment, and I would give more stars now that time has passed but five is all I can give.
I had taken a bow of silence for the month of October, and I had a card I had previously typed out explaining what I was doing, which I proudly gave to the lady at the desk. With my Spanish speaking mom, and my mute self, it was difficult to interact. Yet with the help of the staff, specifically the lady at the front desk (whose name I could not ask for), my mom was able to be satisfied with the service rendered and the attention provided to her. Thank you for that Alpha Surgical Inc.
Not only was service exceptional, the lady was more than willing to use google translate to help mom out, going above and beyond her kind service
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November 2024 by Matt Nelson
I wish that I could give this place infinite stars.
The facts that many of my reviews are equally brutal and honest and i am struggling to stay awake until I give these guys a fraction of the praise that they deserve speaks volumes.
The awesomeness began with the woman who answered my call. She minimized my intense embarrassment about crucial spares for the item that I had that would cause a horrific problem if it failed.
The store being a literal shining beacon near a faded strip mall and older Dollar General was the next nice surprise.
A man working the counter was a blessing even before his friendly compassion made a highly humiliating purchase better. His putting his own embarrassment aside and minimizing mine by agreeing to go in the bathroom with me to see what I had and the best option for a spare was well beyond the call of duty.
Having actual displays and showing me better options than my current item kept the momentum going.
The incredibly reasonable price was the icing on the cake. I had thought that merely being labelled a medical supply would have prompted a large price. I ended up paying what a large Frappuccino would have cost me.
A delivery service being available during the week is another reason for being grateful that these people are in business.
I will never consider any other business if I need medical supplies. They can slice out one of my kidneys and put it on the shelf if that helps ensure that they will be around if I need them again.
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July 2024 by Lynne D
I’ve been to this location several times over the years. Very nice and friendly folks working there. Always greet you and make you feel welcome. This year I had an issue with improper prescriptions, 3 times. They were helpful in giving me samples of what they required to complete my order to refer back to the doctor. I was able to converse over the phone with them also. Great place to obtain any of your surgical and orthopedic products. They take good care of you.
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July 2024 by Escarla Martinez
The best place for everyone to get the best
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May 2024 by Lois Winslet
Fair warning to “tall” customers purchasing compression stockings! My stockings did not fit properly and Alpha does not carry tall (nor did they mention that I might need tall when they sized me.) $35 down the drain!
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March 2024 by Jim Coningford
Customer service at its finest. I live in West Warwick, and I could not figure out why my doctor ordered my supplies from Alpha Surgeries in North Providence.But, they handled everything, kept me informed at each step, communicated with both my doctor and health insurance company...all I had to do was pick up my supplies.The staff was both kind and attentive. They explained everything I needed to know and more, then encouraged me to call if I have questions.Can't get any better than that.
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December 2023 by Carol Sinapi
I’d like to thank the people at Alpha they were wonderful yesterday helping my husband I will not shop anywhere else
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November 2023 by Sarah M.
The staff at Alpha Surgical are knowledgeable, kind, and devoted to providing an exceptional experience for their customers. The store is clean, well organized, and offers a ton of products to suit many different needs. I would recommend this business to anyone in need of medical equipment or even just wound care supplies that you might not find at a local drug store.
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November 2023 by Barbara S.
Well-stocked store and knowledgeable staff. But there are a few tell-tale signs that they don't quite understand or cater to consumers of DME. First, they are only open 9am to 5pm Monday to Friday, plus mornings on Saturday. A typical family caregiver is also juggling paid work which is why many DME retail outlets are open extended hours one or two nights a week. Alpha is not one of them. Alpha's store entrance is difficult to find when approaching from the south, which may seem inconsequential until you factor in that a high percentage of their customer base has mobility issues. After a recent expansion, Alpha left its original exterior store signage and and original store entry (now locked) completely intact. Customers who mistakenly think the old entrance is still active will have a significant distance to navigate once they discover there is a new entrance down the block, not even visible when one is at the store's now-defunct entrance. Or, if they can't take on this distance, they can make the effort to get back into the car and back out again at the new entrance. This is a not-so-subtle indication that Alpha does not quite grasp the needs of its clientele. They prioritized the convenience of keeping their old signage and door rather than the needs of customers who could easily misread them. Lastly, Alpha's return policy is ten days. Unfortunately I only discovered this upon close inspection of my receipt before I planned to return two unopened, perfectly resalable items. If you are a family caregiver with a full time job during regular business hours, imagine all the obstacles that might prevent you from getting back to Alpha within ten days during their limited open hours? Alpha has a large and varied selection of items, and the new parking lot (once you find it) has a ramp. If you're looking for a DME retail outlet operated by people who really understand and are sensitive to the very specific needs of their customer base, Alpha is not it.
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April 2023 by Debra Ferranti
A broken left foot…. hating crutches, a google search brought me to alpha surgical. Everyone was so nice to me, helpful, supportive and understanding. The knee walker I rented for a month was a bargain that helped me be truly mobile and much happier in my situation! Absolutely recommend Alpha Surgical!!
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April 2023 by Sarah Moore
The customer service at Alpha Surgical is a 10/10. They have a knowledgeable staff that are passionate about what they do! I highly recommend the Twist Neck Pillow and the Flip Pillow for neck support and back comfort.
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October 2022 by Michelle Bouche
Delivery was great. Showed me how to use the rollator. He made sure it was at the right height for me, shower chair as well, he went over everything. Didn't rush at all.Thank you so much
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September 2022 by Charles Beausejour
Alpha Surgical is excellent! Far better than other companies I know of that deliver medical needs!
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July 2022 by liz romeiro
They were wonderful - from the moment I called for information until I walked out of the door after purchasing the item that I had been desperately looking for. In this day and age where customer service is practically non existent they even surpassed what should be the norm when dealing with customers.
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September 2021 by Dianna Rose
Completely fraudulent.
