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November 2023 by J Fox
I'm pretty excited to try the paddle board rental service. Unfortunately, it's a little cold in November. Location is impressive with amazing sunset views. The store is packed with outdoor gear and clothing. If you're looking to get off the beaten path, this is a good place to start.
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November 2023 by Justin D
Iconic spot to browse kayaks, paddle boards, and accessories. Always friendly staff and a nice selection of the nicer boats on the market.
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July 2023 by 彥萱Ann (Ann)
Had a really nice kayak rental experience here today! Friendly staff and nice kayaking route, we had a wonderful time!
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July 2023 by Mark Madonna
This is a review of The Kayak Centre's RENTAL service.Our recent experience was delightful.[We rented Hobie Mirage Eclipse Pedalboards -- that's a stand up paddleboard driven by a pedal mechanism, rather than an oar. Steering is via a rudder, controlled by grips on the handlebars. The motion is similar to an elliptical trainer or StairMaster. We found them to be easy to mount, stable, responsive, maneuverable, and -- compared to a traditional SUP -- fast ! ]The dockside personnel were friendly, patient, and informative, giving us the quick lesson needed to use the Hobies, and pointing out things to see in Wickford Harbor.We spent two pleasant hours on the water. A nice workout. Would rent from The Kayak Centre again.
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July 2023 by Whilmina Dsouza
Staff was understanding and friendly. Good water body to kayak
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May 2023 by Lacey Mason
Overall we had a really good time renting a tandem kayak. The booking wasn’t very straight forward so we did have some messing around. Picked up on of their leaflets but it doesn’t say you need to book online. We arrived at the shop, r there is a sign on the shop saying go to a different place for rentals. We went there and it was empty, they got had just left. My husband went back to the shop, the guy then came back but said we both needed to go to the shop or book online and sign the waiver. There is also no parking where you enter the water so we also had to move the cars So after many walks up and down the street we managed to get on the water. Which was then lovely. Very flat so easy to paddle, small marsh area one way and then in to the harbour the other way going out to some islands you can stop at. We had a private beach and watched the boats go by.
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May 2023 by Peter Hill
Good quality kayaks and outside clothing. Friendly knowledgeable staff.
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March 2023 by Trent Sheteron
This is the best kayak store in NE! Great selection of boats and accessories. The staff is very knowledgeable about the products they carry. Customer service is the best!
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August 2022 by Jacob Lederer
Great place. They’re very responsive and I have purchased several kayaks from them. Anytime I’ve needed help or service they’ve been right there And know exactly what they’re talking about
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August 2022 by Bill B.
Update: With help from Wilderness person I was able to order the back band directly, and it will be here next week. Thanks for nothing Kayak Centre. A recent interaction broke my heart. This was my third kayak purchase from these folks, and like other times, they were helpful all the way. Then after they had over $2K of my money, things changed. I had to order qa retrofit back band for my Wilderness boat to facilitate easier spray skirt attachment. This isn't a problem in and of itself. It has to do with the execution of the order. They had promised to follow up with Wilderness for a lead time in a few days, and when I didn't hear back, I called again. The person who took my call said a manager would check, and it seemed that it was a "whenever" response to when I may have gotten a call back, so I asked if I could be put on hold and ask Wilderness while I wait. She put me on hold, and that's when all hell broke loose. The owner of the Kayak Centre is a guy named Jeff. He launched into me and I learned some fun factsHe's been waiting for Audi parts for Months Hobie parts are 9 months on B/O Wilderness doesn't let him know when things will be shipped. I was welcome to call Wilderness if i wanted to. He was rude, and downright angry. I just hung up. I was gobsmacked. I called Wilderness directly and spoke to a customer service rep named Rob. He told me the parts were in stock and gave me a link for a quick order. He also offered another shop for me to check out because of how I was treated, and escalated the situation to the regional manager.Meanwhile, I will ave my back band kit next week, with an offer from Wilderness to call if I have any issues. We are all being bit by supply chain issues, and when legitimate, I am sympathetic to lead times. That's all I was asking for. Just a lead time. I was NOT demanding a delivery date. Just an ETA. I was polite, and even toned on the initial call. I did call back and ask to speak to Jeff about the encounter, and communicate how upset I was on how he launched into me. He refused and the employee, based on how she didn't comment, seemed intimidated on sharing his response. Kayak Centre is dead to me. Life is too short to deal with arrogant owners who feel they are doing you a favor by rendering service. I am only sad to say I will never get an update on the Audi parts. :)
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July 2022 by S.Lima
The customer service at The Kayak Centre is amazing! Kind, professional, down to earth, accommodating, and amazing are a few of the ways I can describe the staff. The selection is vast and the staff goes out of their way to help you find what would suit your needs and experience. I can't say enough wonderful praise for this local business!
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July 2022 by Kate Duffy
Shout out to Matt! I'm a first time kayak owner and today Matt helped me learn how to put on my roof rack, wheel up the kayak and strap it down. At 60 years old, this brand new hobby is in part to help me regain some strength I've lost so while I'm super excited, I was a little nervous. Matt was so patient and took his time with me. I loaded the kayak, drove to the beach, got it and myself in the water and had a great time! Thank you Matt. Also to the sweet young women who rang me up, thank you for your help. So grateful to all for making my first time kayak a wonderful experience!
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July 2022 by Jessica Sparklemuffin-Kiamco
Where I bought my first kayak many years ago. Loved them so much... I moved across the street!! ? For real tho... (I did ?)... I’ll never ever forgot the real-life experiences that I learned in their Essential Skills *ALL WOMEN’S* class.YAK ON, y’all!!! ??? ??
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June 2022 by Marcus Borch
Great local kayaking experience. The rental process was super easy. The guys helping us in and out of the kayaks were very friendly and helpful. It was nice and relaxing to get out and tool around without feeling rushed or anything. And since we are inexperienced kayakers, it was cool to go out on smooth water.Will definitely do this again.
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June 2022 by Derek Srygley
Everyone at the Kayak Centre was really helpful. I purchased an Old Town Kayak and had it shipped to my door for about the same price as tax in New York. They also reminded me that I could get 10% off accessories, even though I wasn’t aware of that deal (I ended up calling back to get a kid’s paddle and an extra life jacket). Great service, great products…don’t hesitate to buy a boat from this wonderful establishment!
