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March 2024 by Lauren Fish
I brought my car here for routine service while I was on a lease and continued afterward because I knew I was moving out of the area and was too lazy to find another mechanic.
The bad: Not sure how they managed this, but after moving, I found out that I should have had several maintenance services done that they did not bring up over the last 3 years. The new dealership alerted me to this on my first oil change after moving and even showed me that they come up in the computer system automatically according to the mileage on the vehicle.
Other issues that occurred, which I post here for other women- nobody was overtly rude to me, but this is unfortunately something to watch out for with car mechanics generally:
1. Got a mirror replaced after a snow plow smashed it off. Get in the car to drive away and there is some serious distortion that's extremely obvious. Drive back in, had to argue with the two service consultants that the mirror was indeed defective, and they didn't believe me until one got into the car and started driving it.
2. Went in for a battery check because on startup the interior lights were flashing and it took a while for the engine to turn over. They keep the car overnight, claimed they tested the battery twice and said it was "completely fine." The problem persisted, I brought it back a couple weeks later and lo and behold the battery was dead and needed replacing.
Good: The guy who helped me figure out a tire replacement was awesome, answered all my questions, helped me decipher online reviews and hooked me up with tires with an excellent warrantee.
They were never rude and they were flexible about dropoff and pickup which was nice, but I tolerated my other concerns being brushed off for too long and paid for it later. 3 stars for him and for how easy it was to drop off and pick up!
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February 2024 by Richard Hanson
I got the part I needed and great customer service ?
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February 2024 by Raymond Xavier
Great place, good service, friendly people!
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December 2023 by Matthew Venturini
Great place to buy a car , very easy to do business, they make it fun and relaxing ?.
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September 2023 by Steven Greene
Thanks to Rick Lewis, We've bought three vehicles through Rick over the last seventeen years he's the best.
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September 2023 by Jack Ottilige
Great staff, dependable service.
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September 2023 by Jan OKelley
I’m always very pleased with the service at Tarbox.
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August 2023 by Google user
I have no doubt that the people who change my oil here do an incredibly thorough job. But over two hours sitting in an uncomfortable chair. And to top it all off I walked to the counter. And asked. How much longer? Miraculous the girl walked in with my paperwork. You're all set. Coincidence? Maybe.
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July 2023 by Esther Duncan
The service was great. The work was done in a timely manner. The workers are friendly. Kind and knowledgeable. I will always bring my car there.the place is clean.Services: Auto water leak repair
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July 2023 by Joey Vegas
I have no doubt that the people who change my oil here do an incredibly thorough job. But over two hours sitting in an uncomfortable chair. And to top it all off I walked to the counter. And asked. How much longer? Miraculous the girl walked in with my paperwork. You're all set. Coincidence? Maybe.
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May 2023 by Lori Warburton
They are the best. I am always in and out. They explain everything are very courteous. I am handicapped and they always go the extra mile to make sure I don't have to walk to far to my car. I will definitely continue with Tarbox Toyota sales and service.
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April 2023 by Martha Barry
No customer service unless you do business there all the time! Visiting from out of State for elderly mom, paint starts to peel and I'm told find another dealership they are too busy! Not a way to get or keep customers! Had to wait three days for a return call! Never received a call when I followed up they said call someone else! If they told me that before I wasted three days for a callback would have been helpful!
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February 2023 by edward L
Double my service price after I dropped it off the night beforeI was upset before I went back to retrieve my vehicle. The gm and service supervisor made it right. They are really nice and helpfull. I would still highly recommend this dealership. I've bought 3 vehicles in the past 5 years and have nothing but good things to say about the customer service.
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February 2023 by Sheila Skiffington
The technician who checked me in was very professional and very helpful. It took less time than I thought it would. I also came back after hours because my Prius key battery had died. No one was in the service deck, but I looked in the window where they do repairs and knocked. A young man who was lovely told me what to do, opened my key showing me how to change the battery. That was beyond the call of duty for him and I’m very appreciative. I was able to do it myself with his guidance. Otherwise I would’ve been lost. Thank youServices: Painting
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January 2023 by Bianca Ito Gandini
I have taken my car to get the last two maintenance reviews and had a great service. The consultants are always cordial, fast check-in, nice and clean waiting area (2 floors) with coffee, water and tea, as well as popcorn and a vending machine. There is a little area as far as play room for the kids.
