-
June 2023 by Matthew Snodgrass
We bought a 9-foot Galtech Sunbrella umbrella which cost $415 which was part of a nearly $5000 purchase at McKay's Front Porch and worked with Keith who is one of the owners. He is a very nice guy and spent a lot of time with us and was great through the purchase process. About two months later the umbrellas pole bent in a light breeze. I brought back and got a lot of attitude from one of the salesman when I complained about the bend in the pole. He told me they do not warranty poles for wind damage and went as far as saying that it was one of their cheap residential models and not commerical grade. He said they do bend and break in any wind conditions. WOW...that should have been disclosed at the time of sale as I would have spent the money for a for robust model. (We live in RI not far from the coast where we do have some wind) The overall attitude and dementor of the sales person was very disappointing. After arguing with him he gave me a new pole and told me that was my only freebie. His condescending attitude really bothered me, so I wrote an email that described what had happened to the general email box and didn't get a responce. I forwarded that email to Maureen McKay who I had worked with during the sales process and still no responce.I am writing this review for two reasons: 1) Post-sale experience with McKay was poor and apparently they don’t (normally) warranty their residential umbrellas and 2) they didn’t respond to my emails. Poor service on the post-sale side was my experience so cannot recommend and will not return. Try Lakeside Trading in Narragansett instead. I subsequently I have made a few purchases with them, and they have been great pre and post-sale.
-
May 2023 by Matthew S.
We bought a 9-foot Galtech Sunbrella umbrella which cost $415 which was part of a nearly $5000 purchase at McKay's Front Porch and worked with Keith who is one of the owners. He is a very nice guy and spent a lot of time with us and was great through the purchase process. About two months later the umbrellas pole bent in a light breeze. I brought back and got a lot of attitude from one of the salesman when I complained about the bend in the pole. He told me they do not warranty poles for wind damage and went as far as saying that it was one of their cheap residential models and not commerical grade. He said they do bend and break in any wind conditions. WOW...that should have been disclosed at the time of sale as I would have spent the money for a for robust model. (We live in RI not far from the coast where we do have some wind) The overall attitude and dementor of the sales person was very disappointing. After arguing with him he gave me a new pole and told me that was my only freebie. His condescending attitude really bothered me, so I wrote an email that described what had happened to the general email box and didn't get a responce. I forwarded that email to Maureen McKay who I had worked with during the sales process and still no responce. I am writing this review for two reasons: 1) Post-sale experience with McKay was poor and apparently they don't (normally) warranty their residential umbrellas and 2) they didn't respond to my emails. Poor service on the post-sale side was my experience so cannot recommend and will not return. Try Lakeside Trading in Narragansett instead. I subsequently I have made a few purchases with them, and they have been great pre and post-sale.
-
August 2022 by Leo Blais
Great products,great service,great people.
-
July 2022 by danielv508
Purchased a cantilevered umbrella. My sales person was one of the owners and after talking with them for sometime They convinced me that their attention to detail and personal attention was worth the extra money. Umbrella was delivered without a hitch to my door which I live in a different state but after attempting to install it there were pieces missing which I specifically ordered to mount to my deck. After calling and emailing the company two times I hadn’t heard any reply in two weeks after the two weeks I called and spoke to one of the other owners and he assured me he was going to get to the bottom of it needless to say it is now 2 1/2 months since last contact and no one has reached out to me and apologized for the screwup . This is not the attention to detail that I paid the extra money for.
-
November 2021 by Richard Hanson
I just went to look and purchased a fire bowl. Keith McKay was very nice and, delivered it to my place. He also filled me in on some interesting local history.
-
October 2021 by Mike O
Looking for some outdoor chairs and tables. Found the perfect set with 4 sling chairs, a heavy duty round table and a great umbrella. Bought it all and they delivered as well. It was good to buy local and purchase products made in usa
-
May 2021 by Marquerite Renfrew
Beautiful patio furniture at all price levels. Helpful, knowledgeable staff. We found exactly what we wanted at the price we wanted. We already have a 5 yr old set that's a favorite. Quality is worth it.
-
August 2020 by Marianna Beres
Helpful knowledgeable service
-
August 2020 by Jean Halvorsen
Excellent store to shop in. Great selection of durable, outdoor furniture in a variety of styles that will accommodate small to large settings. Staff are very knowledge and offer great suggestions and service. I ended up getting quite a few items this summer to enjoy my backyard. Love my Adirondack chairs with (optional but soft) cushions, side tables (one I use as a footrest as it is a perfect height) and sunbrella umbrella and stand.
-
August 2020 by Richard Abel
Greeted with a smiley faced sales rep who remembered my name. That says it all considering I had not been in store for almost two years. Needed repairs done to a product and was given all the information I needed to contact the repairman who works on my problem.
-
June 2020 by Wayne Hynd
My wife and I needed a new sun/market umbrella for our balcony and wanted to support local businesses, so we tried McKay's and have been very pleased. They had a great selection, excellent prices, and they delivered to our third floor apartment free of charge! I later found out that the brand we purchased was the top brand recommended by the New York Times' WireCutter review website. Will definitely go back again.
-
June 2020 by frank joseph
Great people to work with! Great service!
-
July 2019 by Eliza N
Excellent high quality deck furniture. Pricey but high quality.
-
June 2019 by Gus C
Nice place and staff. Worth a browze!
-
May 2019 by Rike Murphy
Very friendly and helpful
