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August 2023 by Ed P.
John and Chelsea in the Garden Department deserve recognition. Over the phone, John assured me that they had what I needed. In the store, both employees helped me find exactly the product I needed and were friendly about doing so. On the other hand, an employee named Missy (got her voicemail) needs to re-think her vm message, like changing it from "I'll get back to you at my earliest convenience" to something more customer-friendly such as "I'll get back to you as soon as I can." Big difference in just a few words.
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December 2022 by Robert S.
This is a large, clean, spacious Home Depot. We stopped there to get a shower head and they had a good selection of them. The store is so big and there are so many customers and few staff that it really is a self service store. They still have their nursery section open so you can get some colder temperature plants for indoors (mostly). Nice large parking lot.
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March 2022 by Mike C.
Horrible experience in trying to buy Carpeting. Went in to buy carpet and asked how long it would take and was told approximately 4 weeks and my problem was I only had 3 weeks and 4 days until my move. The salesman said it's 4 weeks cause they don't know if what I choose is in stock or not and then when the carpet arrives the order is sent over to installation department to set the install date and to allow 2 weeks for that. I understood that is the policy they tell customers and explained my situation. I asked if we could call to see if what I choose is in stock and I will make sure to choose one that is in stock and was told they couldn't. I then asked well can we call the installation dept and set an install date now and I would pay for the carpet in full right then and then I was told they couldn't . I asked why two simple phone calls couldn't be made to help a customer and secure Home Depot over a $4,000 transaction and he just apologized and said that was the policy. The next day while driving through Wakefield I saw Bart's Carpets and decided to stop in. I explained to Tom my situation and he called manufacturers to see if my choices were in stock and I chose one in stock. He explained they were out a couple of weeks on installation but he could make my date because he doesn't have to wait for possession of carpet knowing it is in stock. One other thing, they didn't want to accept HD measurements(which I already paid HD for) so Jeff came out that night on his way home and measured. They called me the next day with the quote which was very good and I said thank you so much and gave them my sale of over 4K! With the customer service Tom and Jeff gave me they earned all of my future flooring needs! Thanks HD for showing me the little guys do make a difference!
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March 2022 by Cheryle Gifford
I love this place so much I decided to come work here.
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July 2021 by Peter W.
I went to Home Depot in North Kingstown and actually could not get over how friendly everyone was towards me helping me find my department and then showing me all the different microwaves they had. I called them first and spoke with Christine, she checked first just to find out if there were any in stock and then told me to come on over. When I got there she took me to see Mr. Scott Williams and he went above and beyond making sure I had the right model. I also bought a complete patio set with a gas grille earlier and was treated the same way. I am completely sold on this store and will make sure I get all my supplies from them from now on.
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July 2021 by Diane C.
Just tried to return unused items to the NK Home Depot, With A Receipt. I was told that the items on my receipt already showed a return, which clearly they weren't. When they checked my card, yup showed no returns. I was then told that I had to take a store credit of $231 (taxes not included) which I absolutely did not want. They told me there was nothing they could do, the computer wouldn't allow an override. What a joke of a company not to mention a huge scam. I guess with Hone Depot it doesn't matter if you have the receipt, you're getting a store credit. Funny I also had some materials left over from Lowes. It came right off my card. Guess who just lost my business and who gained it!!!
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June 2021 by Kristine Mangan Olf
Trash everywhere in the parking lot. Wish they'd clean it daily. Disgusting.
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March 2021 by Casey Bourret
I feel like customer service has gone flat since COVID-19. I went in tonight at 7:25, they closed at 8 so I knew I had to rush. Normally I like to get to any establishment earlier than that, but running errands takes forever now with the long lines outside of stores. I ran into the section where you can buy blinds. nobody there. I found an employee nearby, he basically said it was too late for any blinds. He said "I know its on your list, but..." Which basically told me he didn't care about my list because he was trying to get out by 8pm. I passed almost a dozen employees, and the only one who engaged me was the one at the door, and the one at the register. But I didn't buy anything because I was appalled by the service I got. I have $100 in gift cards too and I will be calling corporate customer service on Monday so I can get my money and bring it to Lowes or Ace instead. It is a shame, but I would rather drive 15 minutes longer than ever go to this location again.
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September 2020 by Stephen T.
Just needed the curbside pickup to work today, the day of my mother's funeral and I with a broken foot. Waited 25 minutes finally was able to reach customer service desk and the guy blamed me for checking in wrong even though I did everything correctly. Told him I texted the number on the sign as well as checking in online and he said "oh those texts go to Atlanta". After 45 minutes finally got my AC filters. Why have a curbside pickup system if it doesn't work? Long time HD customer that is really pissed off right now. Just like everything during these tough times, a massive fail. This is America now people, a massive fail.
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August 2020 by Caitlyn Z.
Another miserable experience. Bought a 3k lincoln electric plasma cutter online. Shipped to store. Power switch broken. Had to return and reorder as opposed to an even exchange. There is a difference between store bought vs. online order. Mind you since I had to return and reorder the price went up $160 and plus an additional $210 in taxes that I didn't pay the first time around since it was shipped to NH originally. To further the aggravation this time around I was only provided 6 months interest free as opposed to the 12 months interest free that I had. Home Depot can suck it.
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June 2020 by Christine F.
So the girls and I had a little mishap. After a night filled with laughter, making new friends, and great food (edibles x chic-fil-a), we accidentally burned down my friends porch. I'm not even talking charred, like it was entirely cremated. And what's a porch without Adirondack chairs, a handle of gin, and a UE Boom speaker. Heavily hungover and with a trip to Boston ahead of us, we had to act fast. After failed attempts to acquire materials from other big names in the business, we rolled into 1255 Ten Rod Rd, aka the Home Depot - where our lives were changed forever. Picture three, six foot tall girls covered in ash aimlessly walking around the Home Depot, the wonderful employees of the establishment came to our aide. As we asked about acquiring a fire pit, we were regretfully informed they didn't have full fire pits. That was it, we were screwed (or so we thought). Confused by our urgency to acquire the a pit-o-fire, John from garden asked if we were trying to "blaze up tonight." We couldn't breathe, not from the soot in our lungs but from the uncontrollable laughter that hurled from our mouths. "No John," I wheezed, "that was last night... we blazed up, then blazed down. As in we burned down our porch and came pretty close to burning down half the state of Rhode Island." John from Garden and his team went wild. Not only did they appreciate the story, but they were eager to get us "back on our feet" with a dolla discount and putting some gravel on hold without making us go through customer service and filling out forms that nobody will probably look at anyways. John was extremely grateful for sharing our misfortune with him, as our pain seemed to be his pleasure. John, we are so happy we could give you and your wonderful team a good chuckle. More saving less doing. And that's the Home Depot. Yes, I'd recommend this spot to a friend.
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May 2020 by Stanley B.
I will not be going back...ever. This is the second time I have ordered a variety of items for curbside pickup and this time, the customer service was even worse...and it was very poor the first time. When you arrive there are spaces for curbside pickup with the store phone number. I arrived today and started calling, but even though this number, 401-295-1184, is the store phone number, it brings you to an automated system. After trying all sorts of ways to reach anyone through the automated system. absolutely no one answered the phone. I finally said "store manager" and the automated system put me through promptly. I told him the situation that I had been calling for a 1/2 hour with no one answering the phone. He seemed put out but said he would look into it. Well, I sat for another 1/2 hour and started calling over and over again. Finally, I got through to some on who was in customer service. Of course, no apology but, again, a put out attitude. I waited another 15 minutes and finally got my order. I understand they may have difficulties with the coronavirus, but it is a total disregard for customers that such a large organization has no one to even answer the phone and advise when order will be brought to your car. If curbside delivery cannot be well done, it should NOT be offered. This place needs some basic training in customer service and the store manager should be ashamed of himself and his store.
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March 2020 by Keith Evans
I like Michael. He is the most courteous and friendly cashier.
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March 2020 by Bojangles S.
The two guys that worked in the mill department we're too lazy to get off their butts and show a customer where window pulls are. very unlike service at Home Depot usually they will walk a customer right to what they need but not these two. They were more concerned with their personal life's
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March 2019 by Pferris Wron
Here we go again. Another big store falls short in customer service. Also instore and online dont match up. This north kingstown store was suppose to have an item according to on line. I went to customer service, one lady walked away from counter and another one was talking to another employee instead of helping me. I almost dropped whati had and walked out but i needed the stuff. Next time Ace Hardware. They have more employees up front watching the register and customers cash themselves out then there are customers. They use to ask you "did you find everthing ok'. Well i didnt, but i cant ask the register. I think im done with home depot. Thank god theres still a few mom and pop stores around here.
