Dover Saddlery is a retail chain that offers a vast selection of horse tack, stable supplies, and equestrian apparel. The staff at this Dover location are described as knowledgeable, helpful, and patient, especially when assisting customers with specific needs, such as finding the right fit for petite riders. Customers have had positive experiences, with the staff going above and beyond to ensure they find the perfect products, whether it's a well-fitted helmet or the necessary equipment for riding lessons. One customer even received a discount and a free helmet bag, highlighting the store's commitment to providing excellent customer service. However, not all experiences have been equally positive. Some customers have reported feeling ignored or overlooked, suggesting that the staff may not have been as attentive to their needs. Additionally, the limited weekend hours have been a point of concern for working families trying to shop at the store. Overall, Dover Saddlery seems to be a reliable source for equestrian gear, with a dedicated team that is generally praised for their expertise and willingness to assist customers, though some inconsistencies in the level of service have been noted.
Great fast and friendly service on a busy tent sale day
May 2024
A beautiful well merchandised store fully stocked with everything an equestrian needs. If you are in the area I encourage you to stop in and browse. You'll be glad you did.
May 2024
This Dover has the nicest staff. Everyone I've talked to here has been knowledgeable and happy to offer assistance.
Shoutout to the girl who helped me find tall boots last week, especially! As a 36 xxs, it is not easy to find boots that fit me and are within my budget, but she stuck with me until we found a pair!!
