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November 2023 by Mack B.
Title: A Nightmare at Langway Nissan: A Customer's Horror Story My recent experience at Langway Nissan dealership has been nothing short of a nightmare. I came armed with a specific diagnostic code from a certified Nissan mechanic, hoping for a straightforward resolution. Little did I know, Langway Nissan had other plans. Upon contacting them, I was instructed to bring my car in for yet another round of diagnostics, despite having already provided them with the relevant code. This initial red flag should have been enough to warn me of the ordeal ahead. After surrendering my car, Langway Nissan proceeded to charge me for their "services." To add insult to injury, they informed me that I needed to replace the passenger side seat cushion--a jaw-dropping $2,500 expense. What's worse, there was no guarantee that this would even solve the problem, and further diagnostics might be necessary. In my pursuit of clarity, I requested a detailed receipt and a breakdown of the work performed. To my dismay, all I received was confirmation that they had merely rerun the same code I had already provided. Their solution? To follow the steps in the "Nissan mechanic step-by-step book," which conveniently began with replacing the seat. No further information or explanation was provided about the mechanic's actions. I am absolutely livid at the utter lack of respect, integrity, and professionalism displayed by Langway Nissan. They exhibited a blatant disregard for my time, money, and trust. It is unfathomable that a supposedly reputable dealership would stoop to such lows, offering the bare minimum in terms of service and assistance. I strongly caution anyone considering Langway Nissan for their automotive needs to think twice. This experience has left me deeply disappointed and disillusioned. It is my sincere hope that this review serves as a warning to potential customers, urging them to seek more reliable and trustworthy alternatives.
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September 2023 by CapWalks1 W.
I have been using Langway Nissan of Newport for servicing my cars for several years because I found them to be cost-competitive and very responsive to me as a customer compared to the other garages in the area. I recently traded my 18-year-old Nissan Frontier for a new Nissan Frontier Pro-4X, and I couldn't be more pleased with the purchase. I got a fair deal on my trade-in, and the truck's price was below MSRP. My salesman was a former mechanic who could answer my technical questions. I recommend this dealership to anyone.
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March 2023 by Patrick W.
They take advantage of people. Classic story, tell you all sorts of things are broken in your car. Fixing this and that will fix your problems (sensors, belts battery, spark plugs, on and on. Then after all that the issue isn't fixed. Best we can do is a 20% discount on the next $1000 job. No thanks.
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February 2023 by Antonio Rodriguez
Excellent experience seth very helpful get me in and out quickly and the staff very professional. I will bring my vehicle to service here.....
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August 2022 by Melissa P.
First time visiting the service department with my Nissan Pathfinder and Mike was great. He listened to my concerns and addressed everything I asked them to check.
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July 2021 by Amanda Salveti
Kevin is excellent and im very happy to return as a customer
