CVS, a well-known pharmacy chain, has been a staple in the Middletown community for many years. The staff at the Middletown branch is described as helpful and accommodating, both in the front of the store and at the pharmacy. The pharmacy team is hardworking, and customers have developed relationships with them over time. One customer even received a call from a pharmacist to inform them of an allergy concern, which was promptly corrected. The pharmacy assistant, Mary, is particularly praised for her exceptional customer service, going above and beyond to assist customers. Customers also appreciate the availability of services like photo processing, self-checkout, and vaccination shots at the store. However, some customers have expressed frustration with the pharmacy's changing hours, as it is no longer open 24 hours and closes for a lunch break, which can be inconvenient. Additionally, the phone customer service at the pharmacy has been described as lacking in basic customer service skills. Overall, CVS Middletown is viewed as a reliable and helpful pharmacy, with a dedicated staff that strives to provide quality service to the community.
Barb at the CVS pharmacy is amazing and rhe only person I want to deal with. She is patient, kind and knowledgeable! I had so many problems getting meds filled for my Aunt and Barb was so patient!
December 2023
The store itself is actually pretty good, however the pharmacy has really gone downhill. Staff seems overworked and pharmacy seems understaffed.Ive waited 1 hour and 15 mins for pharmacy staff to answer the phone and then was treated poorly.My advice: find another pharmacy.
September 2023
It is was it is. It used to be 24 hours, which was great and needed for many on Aquidneck Island. Now, there is no 24-hour pharmacy on the Island. The pharmacy closes for lunch, which is very inconvenient, to be honest.
