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September 2024 by Ford Seeman
These guys are awesome! Had an issue with my Tesla on vacation and they got me sorted out ASAP. Friendly service and went above and beyond. Overheard them telling another customer his car would be ready before the estimated date and he was in shock! Lol
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August 2024 by João antonio Rodrigues
This place very bad customer service made twice a appointment for estimate. Guy didn’t even took a pic of the car just walk around metion money total. Ask if they can do a estimate on paper they dont is almost they dont want business ??
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August 2024 by Dorothy White
Excellent customer service.
Middletown RI service center was awesome, Brenda at service desk was extremely professional and courteous.
Overall, it's a reassuring initial interaction, so I am confident the repairs will be superior.
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July 2024 by John Panizza
My recent collision repair experience with Crown Collision exceeded all expectations. From scheduling with Allison Couto, Office Manager, to the seamless communication with my insurance company, every aspect was handled with professionalism. Allison and Brenda Gonzalez, Customer Service Rep. ensured a smooth drop off process, even arranging for a rental vehicle on-site.
The text message updates kept me informed throughout the four day repair process. When I saw my vehicle upon completion, it looked brand new both inside and out, truly showcasing the expertise of Crown Collision’s TEAM.
I’m immensely grateful for the outstanding service provided by everyone involved. Crown Collision has earned my trust for any future repairs without hesitation.
Their extra touch, like installing brand new Wheel Arch Moldings, was unexpected and appreciated. Thank you!!!
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June 2024 by Sherry Prisk
Very pleasant experience, all the staff were very friendly and helpful, thank you
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April 2024 by Elizabeth Seveney
Crown Collision is great! They provided updates on the progress during the repair process. Everyone was professional & so easy to work with. Brenda was a dream to work with every step.
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January 2024 by Debbie E Williams
We absolutely love Crown. They treat you like family and are their best at restoration of your car. We will always use their services whenever we need our car repaired.
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December 2023 by Bill Pendergast
Looked at damage to my car. Gave me good advice.
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September 2023 by Julie Tucker
Excellent service
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July 2023 by Jim Conway
I wanted to recognize the tremendous service I received at Crown Collision in Middletown, RI. Our car was in an accident in Newport RI and we are from out of state. Our Toyota Highlander was brought to Crown Collision in Middletown RI and had extensive damage particularly underneath the car. The team at Crown was great during the entire repair process. Tiago, Jim, Allison and the whole team were great to work with. Great communication during the entire process and the car looked like new when we got it back. I would also like to commend Allison and Tiago for their follow up on an issue that we had after the car was returned, We had a problem with sensors that Toyota missed in their inspection and we had to bring it to a local dealer in Massachusetts. Allison coordinated the repair with Toyota and our Insurance and it was handled seamlessly. While other repair shops may have left you on your own, Crown Collision made sure that we were taken care of the entire process. Couldn't recommend this team higher! Thanks Crown Collision for your great service.Services: Painting
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March 2023 by mark epler
Impressive start to finish. I was able to get my vehicle in much faster than elsewhere, communication was excellent throughout the process and they worked seamlessly with my insurance for both my vehicle repairs and a rental vehicle, including filing paperwork with the state so I didn't have to at the end. Repair is flawless and they went unexpectedly above and beyond by 1. deep cleaning my Weathertek floor mats and 2. replacing a taillight - both of which were not anywhere near, nor had anything to do whatsoever with the area of repair.Service: Body & Trim
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March 2023 by Thomas Bracken
Crown Collision is great. They finished my truck quicker than estimated, streamlined my rental car stuff, and offered great communication via text updated throughout the process, and my truck looks great! (I was sideswiped by another vehicle, multiple body panels damaged)
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March 2023 by Rebecca
This was my first time dealing with an insurance/ collision claim and Crown collision made it so easy! The girls at the front are lovely. Thiago is knowledgeable. I felt like I was speaking to friends the whole time. The service was fast and I knew I was in good hands. My car now looks brand new. They even vacuumed the inside for me!!Thank you so much :)Services: Auto body & trim repair
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February 2023 by RLL
This was my first time dealing with an insurance/ collision claim and Crown collision made it so easy! The girls at the front are lovely. Thiago is knowledgeable. I felt like I was speaking to friends the whole time. The service was fast and I knew I was in good hands. My car now looks brand new. They even vacuumed the inside for me!!Thank you so much :)Services: Auto body & trim repair
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February 2023 by Peter Zwack
An absolutely A+++ experience. From a welcoming and professional reception and service team to a top-notch auto-body repair done in excellent time I have nothing but compliments to pass forward about Crown Collision Center. While I hope not to return with more auto-body damage, if I do have another accident-fender bender, I will not hesitate to return to this superb establishment. From my optic Crown is the best in the region of its type. Best regards from a retired senior military officer who knows a bit about machines, service and repair ...Services: Painting
