-
February 2024 by Michael Kenyon
T- Mobile is lucky to have someone like Takoma on their team! Not only is he extremely knowledgeable and skilled, he is also polite and professional. I will continue to visit this store knowing Takoma is there. If he moves to another store, I will need to know. Give this guy a raise so T -Mobile doesn’t lose this awesome person!
-
February 2024 by Ellen Hoey
2/6/24 Went to this T-Mobile for help with my IPhone and I couldn’t have been more pleased with the service I received. I’m 71yrs & technically challenged. Monica was incredibly patient and kind and answered all my questions and literally helped me navigate through what I needed to do. Akem also assisted me as well. It’s refreshing to have young people help a senior with kindness and a smile! Thank you Monica and Akem! I truly appreciate all your help. T-Mobile is lucky to have you both.Sincerely,Ellen Hoey
-
February 2024 by Alan Carriere
Nice person But messed up my order for a New phone and i didn't know what phone plan I was upgrading to
-
February 2024 by John Swenson
Very knowledgeable staff!!! They were super helpful in getting the home internet set up for me. It works great!!! I highly reccomend!!!
-
December 2023 by Linda Guarino
Luis was the most wonderful and patient man. Had to visit another TMobile because they claimed they couldn’t help! Luis troubleshoot the issue and all issues were resolved!
-
November 2023 by David S.
This is my go to spot. Rarely is busy. They tend to have every new option available. They strive to give the best deal possible. The coverage is supreme. Staff are knowledgeable and attentive. Not a bad word from my years of being a customer.
-
October 2023 by Michelle Rowe
The place was great from the moment I walked in it was a little too hot inside the building but the experience wasn't for 20 minutes and we had to pick the phone by your phone it was for workers five people waiting nobody waited more than 20 minutes the place was really great that people were really nice the place clean I wish they had a public bathroom but other than that we didn't even pay a lot the phone was free so thank you very much T-Mobile you guys were great on 1/16 in Lincoln
-
July 2023 by Tina Ramos
Love Luis :) he’s the best ! Always helps me with my phone issues! I would t go anywhere else
-
February 2023 by Scott Celik
I was here for 2 hrs on the phone with corporate. These employees are the best. I appreciate their patience when dealing with corporate. i will 100% return to this location.
-
January 2023 by Andy
The Lincoln Store near the Lincoln Mall is excellent. As a new member of t-mobile I went in to get my Apple iPhone 13 Pro activated and just like the 8 SIM cards given to me by Boost. The T-Mobile card didn’t fit properly. Apple blamed Boost and Boost blamed Apple so I figured I should try the eSIM option instead and it worked perfectly.Boost does not do eSIMI walked in with my sister and the store was empty except for the 2 techs. I was seen right away and within 15 minutes my phone was up and running on a eSIM . Perfect solution although Boost charged me $50.00 when I was actually a T-Mobile customer. I told them to keep it but don’t charge me for autopay anymore. I did not have to pay a dime for the eSIM or the activation fee.
-
November 2022 by Christopher OBrien
Absolutely awesome, compared to the 1800 Mendon Road location. Honestly, that man should not be managing anything. I've been with TMoblile for 20yrs, and have never left a negative review until now. 1800 Mendon Road...I will never enter again, for any reason, whatsoever, because there's no way that man should have ever been promoted to Manager status. Never, ever again. Gangsta, wannabe, when his superiors aren't around. Absolutely horrible experience, and attitude. Honestly, I was beside myself over his comments and demeanor, simply because I walked in at 10:02AM, right after the doors were unlocked, and he was clearly aggravated, having to help a customer. Right off.
-
September 2022 by Colleen Roy
Jayson was incredible. He helped me transfer my information from my old phone to my new phone with no issues. He was very helpful, informative, and professional. I would highly recommend this store and give it a 10/10. Thank you!
-
June 2022 by Vivian Durand
I’ve meant to add this review and have forgotten. I dealt with Marvin on the evening I went it. He was alone but handled everyone efficiently and just as importantly with excellent Customer Service. I hope this company appreciates him because it’s rare to find both qualities these days.
-
January 2022 by Timothy Jewett
We always have the best experience here. We came in today and Justin helped us. He was so kind, professional, knowledgable, and helpful. We went in stressed out and worried and left smiling and relaxed. We are going to bring our family in Boston all the way to Lincoln next time they need to visit T-Mobile! The whole team is great and we always know we can trust them. Thanks, guys!
-
October 2021 by Delicia D'Amico
I came in to get an apple watch! David was great and helped me out and I left with a great deal on two Apple Watches and a new phone! The process took a while due to slow systems but David was so patient and knowledgable while I waited! I would definitely recommend going to this TMobile location.
