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September 2023 by Jake Larsen
Great service from Nuno Santos. He was very helpful and quick! He even stayed after bank hours to make sure I was all set when opening a checking and savings account!
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July 2023 by Michael Davis
Great location! Team is amazing!
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October 2022 by Alexia Heroux
Rude people! Go to a different bank!
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March 2022 by Sarah Durant
Do not go inside this location !! Super nice people but if you are in a time crunch this isn’t the branch to go to .you’ll wait everytime !!
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December 2021 by Liz P
My uncle needed to close out his account. Mr Reuben Furnas was extremely helpful and friendly, making sure all paperwork was current and transfer was successful. He has helped my uncle before with a complicated banking matter. I was impressed with Mr Furnas' knowledge and service. 5 stars
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October 2021 by Kristin Anderson
The tellers are just fine...but the customer service area is atrocious...
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March 2021 by Liz Prine
My uncle needed to close out his account. Mr Reuben Furnas was extremely helpful and friendly, making sure all paperwork was current and transfer was successful. He has helped my uncle before with a complicated banking matter. I was impressed with Mr Furnas' knowledge and service. 5 stars
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July 2020 by Rebecca Garrison
Long time business customer. I recently moved from Boston and this branch is now the closest branch to my house. The first time I showed up the branch manager was closing early and I was unable to make transaction. I came back a few days later and was barred entry to the lobby because “I didn’t have an appointment.” I explained that that was fine- could I make an appointment for now? There were three tellers and ZERO customers in store. I explained I had about 10 checks to deposit as a business customer. I was informed that I would need to get back in my car and use the drive up or the ATM. Anyone with many checks knows that this doesn’t work very well. Check deposit on the app also wasn’t accepting my checks. It truly felt like they were going out of their way to make things more difficult for me as a customer. My old branch was the opposite and I’m truly surprised to encounter this type of behavior from Santander. Now I’ll need to decide if there is another I branch I can frequent instead or if this is worth closing my account over and finding a bank that cares about my business.Update: Drove up to the Woonsocket location instead and had a MUCH better experience. I will be driving the extra 10 minutes from now on. Good luck to this branch.
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September 2019 by Steven Criscione
While living in Rhode Island, I always enjoyed coming to this Bank, always come with my father, I probably will stop in sometime or another, but the staff is always friendly and I give Dorothy 6 Stars fore actually going on foot to mail a letter for me regarding a transaction that was made in my account because I do not have the internet or access to online banking, thank you so much!
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August 2019 by High End Events
Currently having a bad experience with this branch because a representative, named Dorothy, set up a new business bank account for me but failed to enroll me in online banking even though we discussed enrollment and the next steps at length. Because of this, I wasn't able to link Paypal and deposit the minimum amount ($3k) to qualify for the $250 bonus incentive. Just sloppy and lazy if you ask me and this is my first experience with Santander - definitely not happy.
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August 2017 by Christopher Primo
I would not even give one star but my wife and I have another bank we put our ATM card in the machine and it ate our card this is ridiculous and it should be posted that you are not allowed to use from other Banks to take money out this is why I will never have an account at a Santander this is ridiculous and they should be responsible to get my new card back... the people that work here we're rude and ignorant and they thought it was funny when they shredded my wife's card this is unbelievable and people need to put a stop to this thank you
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March 2017 by Mr.Syria
manager's really nice and the financial analysts inside gave me good tips on budgeting and investing.
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July 2016 by Alex SAAB
The ATM ate my card and when I came back the next day they were no help. Thanks for nothing