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“The cashier, I wish I had gotten her name, was so helpful!! She answered all of our questions, gave personal recommendations and advice. The store was nice and clean but what will keep me going back is there awesome customer service.”
“i brought my 5 month old puppy here after a horrible experience with grooming at pet smart and will never go anywhere else now! not only are the grooming services amazing, every single staff member is beyond kind. the stock of all different products they sell and self wash station is also a huge plus!”
“I went to this store for a nail trip. I drove 30 minutes to this store, I have a very anxious rescue dog. I arrived 40 minutes early so I would be the first one. I was greeted by a very knowledgeable and polite employee. His name was Ethan, he is a great representative for the store. He came outside to give the 30 dogs waiting water, then hand fed each dog a treats 15 minutes later the manager came out to apologize that the groomer was late. He came out again with a bag of treats and a free dog wash for everyone I have to say Rumford pet is lucky to have such compassionate employees.”
“I've been taking my German Shephard Kobe (3 years old) for the past year or so, and they always handle him with care. Kobe is not the best with strangers, and the fact that he goes to Dtails willingly and without ever any issues says alot about the Dtails Team! They are amazing at what they do!! Bathing him, cutting his nails, brushing his teeth, cleaning his ears, they do it all & I would recommend them to anyone! Thanks Dtails :)”
“During my hunt for a reptilian companion, I visited countless shops. What I learned during this time is that reptile shop owners are not friendly unless they're making a sale. However, the gentleman who owns Sabrina's wasn't pushy or rude. He was a professional, knowledgeable, and personable guy. I managed to bring home another member of the family!Thank you Sabrina's Reptile Kingdom.”
10AM - 6:30PM
189 Swan St, Providence
Pet Stores
“A beautiful and easy to access facility. I've attended multiple workshops and learned so much each time. It's clean, parking is free and right next to the building. Kat and the rest of the staff are so helpful and super passionate about an entirely positive experience both for dog and human. We are lucky to have them in RI!”
“Can not believe the amazing service provided to us at this location by both employees working this morning. I have a reactive dog but very much wanted to use the self washing stations. They made this experience so easy and so amazing for both me and my dogs. Honestly anytime I’ve ever been here they have been so good but today blew me away. I’m so grateful for people like them. All the while they had an adoption event going on. I can not say thank you enough! Best pet supplies store ever!”
“I have been bringing my dog here for several years. He’s a 15 year old man now and they treat him like gold ❤️ I also bring my cat Spooky here now. She’s an anxious cat but they treat her so well. Exceptional service thank you guys for your consistency and care”
“I had come into Rumford looking for a particular type of litter I was asked to get by my vet so they could do some tests on my cat. After speaking with the employee at the register and going through the aisle together, it seemed they sadly didn't have what I was looking for. However, they were very knowledgeable and offered me a couple alternatives they used with their on pet that I could try instead to basically get the results I was looking for. I am delighted to say it worked perfectly and I am very thankful for the employee's help! I really wish I had decided to take the receipt so I could name the person who helped me out in this review but instead, I'll just say: thank you to the sweet young person with glasses working Monday evening that helped me over by the litter!I will definitely be coming back for the amazing selection, great prices, and wonderfully sweet staff.”
“This store is fairly new to the neighborhood, so I'm still getting to know it. But the times I've been there, it's been clean and well organized, and the staff has been very friendly and helpful, and I'll keep going back.”
“I wish I could give the Home of Paws 10 stars! My Husky has been going there for almost four years now, and she LOVES it! As soon as I ask her if she is ready to go to HOP, she runs to the door and starts spinning in excitement. The people there are wonderful, and the owners are just the best.I love the constant pictures and videos they share of my pup. AS a dog lover, I also enjoy the ones of the other pups, as well. :-)My dog has food sensitivities, but loves to eat lunch with her fur-ends and to get an end-of-day treat. I bring in a container of her special food and treats, and they make sure that is what she gets when she is there.For a short time I had to send her to a different daycare due to a job change. The difference in my dog's behavior was noticeable. She was never as excited to go and did not come home like she had an enjoyable day. I brought her back to the HOP, and her excitement returned.And, the staff and owners are great! It's nice to walk in and to have staff and the owners ask about your day, events you have in your life.”
“Came here to get my dog a new harness. This employee helen was very nice and knowledgeable about the products she sells. I highly recommend coming to this location ill be back agin. Thank u Rumford pet for Amazon employees.”
“BFF Resort is the best! My dog was a regular daycare attendee for 3 years and, even though we’ve moved a bit further away, we still come at least once a month! The staff are all super friendly, you get regular video updates, and it’s seamless and easy to communicate about booking or needs with the texting system they have in place. My dog is always thrilled to go hang out with his buddies when we drive up to the drop off door. I ? BFF!”
“I've had dogs my whole life, after the last passed, and with my schedule, I decided to adopt a cat. I went into to petco to just look around and pick up a few things. I did not expect the great conversation and all of the wonderful advice and tips I got from Danielle. She answered all my (stupid) questions and even during a pretty busy time when she had to step away she made sure to come back over and check on me often. Awesome customer service, will be returning.”
“The owner has always guided me with my aquarium needs. From saltwater fish, corals, RO water, tank maintenance. His tanks are well maintained and he always has a great selection of fresh and saltwater fish. I have never had an issue with any corals or fish that I have purchased.
Thursday’s are his busiest days. So, if you go on a Friday you most likely won’t have a big selection to choose from. He’s so nice and honest. You can’t get any better than this guy!”
“Today I had my mini aussie, Cali, groomed for the first time in over a year. I booked the biggest package for my girl: nails, bath, haircut, oral care, and the de-shedding. I was scheduled with Emily, and i really felt the need to scream to the world how INCREDIBLE she is. I always struggle with my pups coat because she has SO.MUCH.HAIR. But i finally decided to give up doing it myself and try doing this professionally again, and I'm so glad i did. Emily was incredibly professional, kind, and caring towards my wishes and my pup’s best interests. I am so grateful to her and just wanted the world to know. Thank you, Emily! (Btw i literally never leave reviews, but this was an absolute must!)”
“My dog Finley, who is a golden retriever Sharpei mix was groomed today by Britt….. She did an absolutely amazing job. He came out looking better than he ever has, I am so impressed by her hard work! He came out looking beautiful and happy! Thank you, Britt!!!?”
“When you arrive, the door to receive the loads is all the way to the back, passing the blue domper, it can be confusing because it does not have Receiver signs, but that's it, you enter and deliver documents. The service is quick and then you have your door. Downloading is fast too.”
“I have been buying collars and harnesses from Up Country since my pup, Pippa, came home with me seven years ago from the Springfield Humane Society. They are high quality, fun, and reflect her personality. Yesterday her cherry blossom and Halloween sets arrived and she almost has one for every month of the year!”
9AM - 9PM
371 Putnam Pike, Smithfield
Pet Stores
“I go to the store one to two times a week and I can’t honestly say all the staff is amazing. There is a worker named John there who always helps me out when I have questions. He’s compassionate about the animals there and he’s very knowledgeable. Petco is very lucky to have the Workers they do in Smithfield. I wish every store and people in general were all is nice as the staff at Petco. They’re just so amazing. I know I keep saying that but anytime you’ll have an issue. They’re always there to help you thank you to the Smithfield Petco.”
“Staff is great with helping answer any questions and assisting with anything we need. We come in every week for crickets and catfood, and get along with everyone there.”
“We did not end up getting a puppy from this store. However, it's a nice family business. They had lots of great, healthy puppies. The owner and his parents were very nice. Maybe it's the place for you. Give them a try. ?”
“Very nice staff, Derek (a clerk) walked me through everything I needed & never once complained. Simply said "no problem" & guided me to exactly what I needed. I'd recommend this location if in search of products they have in stock.”
“Westminster has awesome customer service. They immediately addressed an issue and provided a satisfactory resolution.Our puppy loves the Crinkle Tail Critters and it has lasted longer than most toys.”
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“We cannot say enough great things about this store. My boyfriend bought his first bird there when he was a child and brought me after we bought our own birds. The selection alone would draw any bird parent, as there's nothing of the size in this area. The owners are a dedicated family that have years of experience in bird care, and are always happy to discuss our pets care. Today we ordered items to be shipped to us this time instead of visiting the store. We were shocked when the owners dropped our order to our home themselves a few hours after, since they already were in the area, and as we are having car troubles we could not have appreciated it more! Not many businesses these days go above & beyond consistently and have such a great mission! We truly love supporting & shopping there. They are always respectful, friendly, and attentive to all customers. In addition they board birds, offer grooming sessions, and work with an Avian vet. If you have a bird and you love them, we recommend shopping here! There is also a wide variety of products for care of other pets in your family too, so give them a try!”