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September 2024 by Tyler Zapisek
This was easily the worst customer service I’ve ever dealt with. I have no problem paying more money to not deal with anyone that works there ever again
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September 2024 by Danny Morgan
You pay for years and when something happens the chance the name of the cause of the damage then denied you
bunch of scammers !!!
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September 2024 by Tamar
Edgar and his team were extremely professional and worked for hours to clean our basement out and restore if after a flood
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August 2024 by Jill Greene
Recently had a serious plumbing in our basement. Jay McIlver from NBIC came out right away to help with the mitigation. From the minute he came in the house I was thoroughly impressed. He went above and beyond making sure this process was done properly. He tested walls, floors, and furniture for water damage and left no stone unturned.
More companies need employees like this representing their company.
We couldn’t be more pleased with this process. Hoping the rest of the process goes as well!
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August 2024 by katie wage
Amazing service helped me while I was in need
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August 2024 by Diane Purtell
Mladen with NBRT is extremely professional and an amazingly hard worker. His work ethic is second to none! He is always punctual and makes certain all the drying equipment is working efficiently. He always makes certain everything is clean before he leaves. As a result of water damage Mladen made sure all areas were dried, disinfected and ready for repairs.
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August 2024 by Isabella Malinowski
We moved out of state. I've had to call 6 times to get them to correct a mistake someone made in their system for a refund check that is owed to us. It has not been reissued. No one seems to know the procedure, policies or be on the same page. There is no continuity of care. You have to retell what's going on each time you call. I've had to call multiple times for almost a month now and the check still hasn't been sent that is owed to us (because of a mistake one of their employees made in our address, not us). I've tried escalating twice it just seems hopeless and I'm really not sure why. Very disappointed. Hope they get it figured out soon. Also makes me thankful we have never had to submit a claim because I cannot imagine dealing with this service.
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August 2024 by Jim Carr
Have been with this company for 10+ years and are now finding our policy has been canceled w/o our agent or us being notified + having flood insurance for 10+ years as well, and no claims, just notified ??? Not good
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July 2024 by F D
Everyone that I dealt with was great. Always stayed in contact with me constant communication and they were there in no time to address the issue. Vincent, Todd, Eric, Christine, are great guys to deal with honest, clean work and fast.. This all happened the day before 4th of July they did what needed to be done.
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July 2024 by nancy marc-aurele
Mladen was sent to our house during a water emergency and spent the day cleaning up and installing fans and humidifiers. He was both professional and efficient. i would highly recommend him.
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July 2024 by amanda townsend
We decided to switch home owners insurance to Narragansett Bay. They quoted us at $4,700 annually which sounded good but then the headache started. A few days later a woman came to do an inspection, she took pictures of every inch of the house even our furniture. Two weeks go by after the inspection and we get a letter that our premium went up to $5,700 and we also got a list of things they wanted fixed within a month or they would cancel our policy. They expected us to put a new roof on (even though the roof we have on now isn't even 20 years old and is in great condition) they also wanted us to replace our vinyl siding because according to them it had moisture on it... Made zero sense it's white vinyl siding and what they called moisture was actually just dirty siding we haven't had it power washed in a while. They wanted our oil tank on a cement slab, it's currently cemented into 4 concrete blocks and has been like that since 1964. They also wanted us to remove the slide from our pool which has also been there since 1964 and there has never been a problem, also we don't have any young kids so it hardly gets used. There were also a few more ridiculous things they wanted done and all this had to be done in a month. They ended up giving us another month to fix everything and decided to raise our rate to $7,000. We decided to cancel because within a month they went from $4,500 to $7,000 and we don't have thousands of dollars to fix things that don't need fixing! We went with progressive and are paying $3,062 annually. Don't waste your time with Narragansett Bay , we use to have them many years ago and they were wonderful but a new owner took over a few years ago and made it really tough to get insured through them. It was a extremely stressful month dealing with everything they threw at us. They should have just denied us from the beginning!!
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July 2024 by Donna Luca
I have been a home owner policy holder with Geico (underwritten by Narragansett Bay) received my renewal at a cost of over $1000 to renew ( no claims ever in 20 years) You are a disgrace! Very unprofessional. I’ll take my unremarkable business elsewhere. Thank you for nothing ever.
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July 2024 by janet johnson
I had a pipe leaking in my basement which caused water damage to the carpet, so I reached out to the insurance company and they sent mitigation out to my home. Todd was the mitigation specialist that came out to my home. He and another technician set up fans and dehumidifiers to dry the area. They pulled out the damaged carpet and removed it from my home. Overall, I received prompt, professional and outstanding customer service from Todd and his partner.
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July 2024 by George Morris
A rep from their company came out, assesed moisture, and cleaned up water and damages!
In my head I imagined 5 people storming through my house making more of a mess, however to my delight, it was quite the contrary!
The young man (Rudy) came, and was very professional, and respectful of my home, while at the same time proficient in making sure all damaged areas were serviced!
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July 2024 by Claudia Allen
Very bad customer service. I have been trying to cancel my policy cause of there increase and that I found a cheaper policy. It’s been difficult to get in touch with the right person for cancellation.
