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August 2024 by mlp267mp
Thanks to the FedX driver who just left a 40 pound bag of dog food from Chewy at the very end of my driveway going down into the garage. Not even my regular driveway. Most drivers carry the box to my deck. Maybe this driver couldn’t carry the box? First time this has happened. So now I need to find a dolly as I am unable to carry this box this distance to the house.
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August 2024 by Eric Guyette
The drivers on the Johnston facility do not know how to follow simple directions. They deliver to the incorrect location noted on your delivery instructions. I have called and reported this issue now for the 3rd time in less than 2 months. I have important prescriptions shipped in for my dogs that could be stolen from my home because of the location they leave them is not the assigned spot and route of travel by my family amd gives passer byers easy access to the packages. I have had other items over the years grabbed, and that is why I have assigned a delivery location to all the delivery companies.
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August 2024 by Anthony Jimenez
They claim to have attempted to deliver my package on multiple occasions , which is untrue. Because they have failed to follow the very clear directions I have left for them. Directions such as, Door to apartment being in driveway and, Ring Doorbell or call my phone number directly.The third time they failed to deliver my package, I called customer service and they admitted that they did NOT at all attempt to Deliver my package, because there was a problem at the facility. A problem that was not explained to me. And now the fedex tracking app is saying they have made their final attempt, and the package will be returned in ten days. But customers service claims that is incorrect, and two more attempts will be made before it is returned to the shipper. Now I will wait and find out if my package will be delivered tomorrow, Saturday August 3rd. I've never had a positive experience with FEDEX. Why are they all like this? Why do shippers use FEDEX?
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July 2024 by Lumen Vertutis
Overall update: I had an issue recently with an item and went rampage on here, lol. Story short: The manager of this place went above and beyond to make sure my issue was solved and to get my item as soon as possible, which I did the very next day. I understand things are hard lately for people and companies alike, and I hope FedEx gets through well and tries to focus also on their good workers and management teams who strive to make things right.
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June 2024 by Ryan M
Fedex said delivery attempted but there was no attempt. They always do this. Delivery times were 2pm, 4pm and 430pm. Zero communication. And they hide behind that customer service number. If I had known my item was coming via fed ex I would have never purchased. This johnston location is one of, if not the very worst fed ex in the area.
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June 2024 by Jeffrey Audette
Drivers are lazy and don't knock if your not outside and your package needs a signature then I get unable to deliver they don't care
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June 2024 by Preston Doc Toliver
I had to call to make sure they leave in front of my back door.t It's my Main Door. I spoke with guy on phone who was helpful. Also why make a profile stating this if Driver doesn't use it. Delivery Persons Are Terrible. Look at Photos. My Apt. Number is on package and you can see it on my doorway. They put the Packages in Front of my Neighbors Stairs. I Don't Like getting Packages from FedEx. Peace
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May 2024 by Talha Bin Emran, Ph.D.
Bad service
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December 2023 by Tarah Joseph
They just left me a door tag number and didn’t even send me updates on the package or knock the door and they pretended they tried to deliver. I should have been waiting for them outside in the cold? That’s unprofessional. I called FedEx only 20 minutes after the whatever attempting delivery, they were pretending that it won’t be possible until the next business day. You can’t even pick up your package. Useless service. WORST SERVICE EVER.
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December 2023 by real talk 100%
The place isn't for people who don't want to do heavy lifting. The amount of heavy pkgs is insane for the daily pay these employees are payed. $170 a day when you have to deliver over 150 pkgs that the majority of them weight over 50 pounds and you have to deliver up a set up 10 stairs or less is insane.??? FED EX SHAME ON YOU FOR THE LOW PAY YOU PAY THESE PEOPLE..????Honestly it's a body consuming job. I hope the costumers value and appreciate their delivery guys because they're delivering your heavy orders as you put them notes oh,"("please deliver all the way up to top stairs "")when the pkgs weights above 70 pounds. Lets be kind and toughful of each other. Make sure u don't abuse someones hard work just because they have bills to pay. Help them have an easy day. Happy holidays everyone..
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October 2023 by Alex O
The only place on this planet they can apparently hold my package is an hour from me, and whenever they say they left a door tag they didn't. Useless.
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October 2023 by Tammy Fox
Paid extra shipping fees to have furniture delivered while I was helping my daughter move into her new place. Had everything set to arrive in a 2 day window while I was here. Fed ex delivered have the stuff early and the rest is coming late. Why pay to have it delivered if they can’t do their job . Items were broken boxes were damaged.
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October 2023 by Michelle VandeMore
At approximately 9:15AM at the intersection of Norman Rd and Route 201 in Griswold a driver urged me to make a left hand turn in front of him. This shows how horribly invested FedEx is in their employees education
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September 2023 by Yakii Cruz
My package had to arrive on Sunday, supposedly it arrived, they didn't ring the bell, they took it on Monday again, they didn't ring the bell and they took the package again, but that's a bad idea because you give instructions.
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September 2023 by SUPR SONIK
Work here, great place
