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October 2023 by Denise M.
The absolute worst pharmacy ever and they just made it worse. If you'd like to speak to the pharmacy, now you do you have to leave a message and they'll get around to calling you back in a couple days, hopefully. I just canceled everything there and I'm moving to Walgreens where they treat you better. Not much, but definitely better than this. CVS is despicable and it is so obvious you are in this business for the money, not to help people. You guys should be shut down. Maggots
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June 2023 by Google user
I would like to thank Sabrina in the pharmacy she was so nice and saved me money on my prescription. I have never had a bad experience at CVS JOHNSTON. WE LOVE THEM.
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April 2023 by robert theroux
wonderful experience today--w/SABRINA
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January 2023 by Tanya Andrade
They need more staff.
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September 2022 by Robert S.
This CVS in Johnston, on Atwood Ave is in the heart of everything. It is at the busy corner of Johnston, so from here, many other business options are just a few blocks away.Went to get some ice cream with my 30%off coupon and some lotion. It really is best to use your coupon at CVS so you don't have to pay the full price. Nice cashiers, nice experience.
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January 2022 by Candy R.
i try call the pharmacy and on hold for over and hour then hang up i need to see if i have my med there and they well hang up not right
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December 2021 by gary m.
I was calling the pharmacy to check on a rx that they were filling to talk to someone to see if it was ready. I was on the phone for over 20 minutes waiting, so I stayed on my phone got into my car and drove to the pharmacy on cruches mind you, I made my was to the pharmacy and looked around 5 pharmacy techs and a pharmacist on duty, phones everywhere not one was ringing, mind you I am still on the phone with the pharmacy waiting to talk to them. I asked to speak with the pharmacist. So he came over and I handed him my phone and asked him how he likes to be on hold for over 3p minutes. They must have turned off all the ringers on all the phones in the pharmacy. Great customer service. Might have to take my family's scripts to a different company. This store sucks. I worked for CVS for 15 years and we never treated customers like this. I called CVS corporate office to talk to customer service to give them feedback, and of course I was on the phone on hold for over 1 hour. I ended up hanging up. I guess they don't care either. The company is not the same company I worked for. Really bad customer service!!!
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March 2021 by Jus J.
Reviews for the pharmacy drive thru. Been sitting here for 10 minutes now and still nobody came to the window and when i pressed the button service the lady said "a couple minutes" Im still waiting.Its currently 9:36 pm i need my medication!!!!!! update: just rang the button again and a woman said "yup a few more minutes were really busy in here" first off, theres like nobody in the parking lot and i was the first one here in the drive thru. yall need better customer service and more workers if its "so busy" that you leave customers at the drive thru waiting almost 20 minutes now.
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January 2020 by Jose S.
Pharmacy customer service is absolutely terrible. Rude, inaccurate times. Avoid at all costs. RX manager Brendan Bilobeau was rude. Talking about customers right in front of them saying "well they just have to wait, they're not the only ones here" after they gave a false ETA of 20 minutes that turned into an hour and 15 minutes while I have the flu and strep. Very unprofessional
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September 2019 by Darnessa A.
I have to say as far as proximity and accessibility this CVS is it. But, as far as the pharmacy it's a miss. I have double coverage and for whatever reason they seem to be unable to use both of my coverages which means I'm forced to pay a copay which defeats the purpose of my family having two commercial insurances. I might add that I work with insurances so I'm familiar with how things work. Back to Walmart or Walgreens we go. Such a shame.
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May 2019 by Joan R.
I dropped off a rx this afternoon. they said 45 minutes. I sent my daughter after work to get it because I was not feeling well. She sat in line for 20 minutes at the drive through with her children and they only helped 3 people. There were 3 more in front of her. I told her to forget it and leave them. The CVS in Johnston has to many people working there to have the lines as long as they are. Very mismanaged...
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March 2019 by Macayla C.
By far the worst pharmacy ever. Everytime I ever have any prescriptions sent there, there is always an issue or an hour wait. I spent two hours at urgent care yesterday, had 3 meds called into the pharmacy. I get a text saying they're ready. I get to CVS, wait in line for 20 minutes for them to tell me it'll be another half hour - mind you, it's now 8:30 and I have a sleepy 6 year old with me. I confirm there are 3 meds and I will pick them tomorrow (today). I get there today, they "didn't get" one of my meds, after I confirmed there were THREE yesterday. This is the most poorly ran pharmacy I've ever seen, and everyone I know agrees. Everytime I openly complain about this pharmacy, there are always ATLEAST two other people in agreement. Get your s*** together.
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November 2018 by Meg C.
Bound to screw up your prescriptions and make you wait 30 minutes. Worst service and everyone seems new so clearly there is a reason for the high turnover. Never coming back to this place so good luck with this pharmacy because it's terrible