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July 2024 by Mike Lowrey
Try to open a business account. There's a thin line between clueless and not knowing your job. She asked me to call Secretary of State for an Naics code which is obviously not needed for new business and not provided until the first Annual. She then tells me if I open an account it will be closed.. I told her thats false, mind you I already have 3 business bank acct else where with no issues! She then later calls back next day basically proving she wrong & wants to now open my account.
Lost interest
Satander bank Lost a customer!
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May 2024 by Sandro DeSouza
After waiting 20 mins in line they tell me they can’t cash their own check. A Santander check for less than $500 because I don’t have an account with them. Just charge a fee like the other banks do. Waste of time.
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March 2024 by Aaron Usher
I've been assisting my elderly mother with her paperwork and banking and needed some questions answered. I was able to get all the help I needed and then some from John Alden at the Rumford branch of Santander on Newport Avenue. Not only did I get the answers, John completed the needed paperwork for me directly. Mom was thrilled, I was thrilled and simultaneously saved likely hours of time no one has to spend these days. Thanks, John! 5 for 5 in my book!
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February 2024 by Audrey Wendell
Worst bank worst employees!!!!!
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September 2023 by Eloisa McGrath
I give them 1 star because the last time I did go there the teller was very rude she make my deposit wrong I told her it’s was wrong she keep saying she was right lady if you can’t do maths you shouldn’t be working in bank
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February 2023 by Emelinda Huertas
Staff is courteous & efficient particularly Maria Henriques who went above & beyond to assist!
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December 2022 by Arora “Google User” Gmail
Wow! Amazing customer service! Applied for a home equity and cash back cc on site. Staff is very knowledgeable
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September 2022 by Carlene Lighty-Fiorito
I have had Santander Bank for approximately 6 years. During this past year the customer service has been awful (unless you go to a Branch, they are wonderful!) However, I asked an incorrect charge for a merchant, to be temporarily reposted to my account and investigated. Santander never temporarily deposited the money, and even sent me a letter that the merchant was correct, when they were NOT. It took me almost a month to resolve this issue without Santanders help. The company finally made the correction and deposited the money in my account.Another situation.....I deposited a business check into my account and cash to cover a check for registration fees for the DMV. Not only did they return the check (because they said, the BUSINESS check had not cleared, but they returned the check to the DMV!!!! I elected for no checks to ever be returned when I opened the account. To top it all, they took charged my account for insufficient fees????? I can go on, but why bother!!! What is going on with your customer service outside of the Bank Branches!!!!!
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March 2022 by Neha and Manish Arora
Wow! Amazing customer service! Applied for a home equity and cash back cc on site. Staff is very knowledgeable
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May 2021 by Greg Ward
Went to get help with my app, no wait time, staff was very friendly and helpful. They fixed the problem in no time at all, was in and out. Started going to Santander bank because I got a offer in the mail, open a account, have direct deposit over one thousand dollars in ninety days and get a three hundred dollar bonus, which I got, was not a scam no small print exceptions! Very happy with banking there I highly recommend it!
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December 2020 by Jeremy Wright
Great customer service i recommend this branch for all your banking needs
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October 2018 by Adam Smith
Great service. Nice big branch plenty of parking :)
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May 2018 by Trisha Traynor
nice employees...new branch
