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“Love this shop. Staff here are knowledgeable and helpful. It's my go-to place when I need maintenance on any of my bikes and when I need to buy something bike-related.”
“Honestly,these guys, Rick and Ron they are THE best. If you have a question? Have a problem with your bike? Seek out this bike shop. They walk the talk! I will never go to those rude cycle shops that won’t even look at your bike for 6 days. Union Cycle!!!”
“Great shop. Pricing is fair and staff very knowledgeable. Good selection of complete bikes and parts. Thank you Chris for spending all that time sizing a helmet for my son, and for all your advice.”
“Run, don't walk, to this excellent bike shop. Great service, very knowledgeable staff and a fantastic selection of bikes. The neighborhood atmosphere means you get personable and one-on-one customer service. I have bike stores much closer to me, but I happily made the 30 minute drive into Providence.”
“Awesome experience. Ended up finding a bike beyond expectations at a really good price. Eamon was extremely knowledgeable, professional, and an all around good dude. Get your next bike here!”
“Excellent customer service with the service department! The employee did a very thorough safety inspection of both my e-bikes in front of me prior to telling me what type of service I would need. The turnaround was very quick and ahead of schedule. I appreciated the detailed receipt about what work was done with my bikes. The bikes were returned to me practically better than new! Thank you Trek Warwick!”
“just wanted to say “thank you” for helping someone very close to me out, recently.it may have been a small gesture, but it made a BIG impact — not to mention put a much-needed smile on his face. ?i’m sure this was not the first time you lent a kind hand to a member of our community.…i truly appreciate your generosity.”
“Needed to get my bike on the road like--right now. Upon entering store Jimmy immediately assisted me--went through my bike--oiled, air, adjusted, calibrated!! All with a great attitude! Excellent customer service. Great job!! Good guy! I'll be back.”
“Independent bike shops were the norm when I got my first MTB in the 90's. A lot has changed since then and it's not so easy anymore to find a gem like this place.”
“Amazingly useful bag, quickly attaches to my bike and swaps between bikes with ease. Plenty of storage in the handlebar bag and allows me to carry my phone, snacks, charger, gloves and first aid kit. Frees up my jersey pockets and I can ride in a tee shirt! The bag is extremely high quality and built tough. Perfect for any bike, any adventure and everyone.”
“The place to go for all your cycling needs. Friendly employees, great service, reasonable prices.Always a fast turn around, they worked on our road bikes and e-bike.”
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“I recently purchased a new bike from Trek Bicycle East Providence, and I was blown away by their customer service. From the moment I walked in the door, I was greeted by friendly and knowledgeable staff who were eager to help me find the perfect bike for my needs. They took the time to ask me about my riding habits and budget, and they made sure to answer all of my questions in detail.Once I had decided on a bike, the staff at Trek East Providence helped me get it fitted perfectly. They made sure that the bike was the right size for me and that the handlebars and seat were adjusted to my liking. They also gave me a helpful tutorial on how to use all of the features of my new bike.I was also impressed by the speed and efficiency of the purchase process. The staff at Trek East Providence had all of the necessary paperwork ready for me to sign, and they answered any questions I had about the warranty and financing options.Overall, I had an excellent experience buying a new bike from Trek Bicycle East Providence. The staff was friendly, knowledgeable, and helpful. They made sure that I got the perfect bike for my needs and that I was comfortable riding it before I left the store. I would highly recommend Trek East Providence to anyone looking to buy a new bike.Here are some specific examples of the great customer service I experienced at Trek East Providence:The staff was very patient and took the time to answer all of my questions, even though I was a bit indecisive about which bike to buy.They helped me find the perfect bike for my budget and riding style.They made sure that the bike was fitted perfectly to me.They gave me a helpful tutorial on how to use all of the features of my new bike.The purchase process was quick and easy.The staff was friendly and welcoming throughout the entire experience.I would definitely recommend Trek Bicycle East Providence to anyone looking to buy a new bike.”