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March 2024 by Sarah Fillipino
I’m a May 2024 bride, and my mom ordered her dress here early October. I came shopping with her a week before she ordered and Ana was attentive and kind. My mom had found a dress she liked at another store, but really liked Ana, so she tried to see if Ana could order the dress. She could, and in a color the other store was unable to get! So we had a 3-5 month delivery timeline, totally normal. Two days before the 5th month is over, my mom gets a call from Ana saying that the designer is having fabric issues in that color, and cannot make the dress any longer, but she has it in grey (mom ordered emerald green). Mom was very much against it, as the color didn’t suit her, even though Ana kept pushing it. She did say that she could order another dress in a similar color, and mentioned that it is more expensive than the one my mom had originally ordered, but not to worry about that. Two months before my wedding, we’re now sent scrambling to find a new dress. We went to another store in the area, and explained what we were looking for, our timeline, and how we found ourselves in this situation. They asked about the dress design number, and looked it up in their system. The dress had been discontinued by the designer! They told us that they couldn’t confirm the date it was discontinued, but for context they hadn’t ordered that dress in early 2022. So not only did Ana lie about being able to order the dress, there was NO way she could’ve gotten it in the color she promised us she could get. She did refund my mom her money back, and she offered to do all the alterations on my moms dress for free even if mom didn’t get it from her store. I am thankful we were able to find a resolution elsewhere, but absolutely beside myself at the situation Ana put us in.
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February 2024 by Ashlyn Barry
I ordered my wedding dress from Ana’s a year and a half before my wedding date. I loved the quiet atmosphere of the boutique and thought Ana was lovely when I first met her. After 11 months of waiting for my dress to arrive and being told by Ana that it was on its way and not to worry, I requested proof of her correspondence with the designer which she promised to send but never did. She wouldn’t return any of my calls after this so I finally reached out to the rep for the company that makes the dress and confirmed that Ana’s Bridal is not an authorized retailer and there was no way that she had even ordered the dress. Getting my wedding dress should have only been a positive experience and a great memory but instead I was completely lied to and had the stressful experience of looking for a new dress last minute. This also left me with limited options for a new dress and very stressed about whether or not my parents would get their money back from Ana’s. I wish I had read the other reviews for Ana’s before going there!
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November 2023 by Paula Santilli
STAY AWAY from this place! The Owner Anna is a Wolf in Sheep’s Clothing! She makes you think everything is going to be so easy and so wonderful until it is not!! I went into her shop on August 28 with my daughter-in-law, and looked for a gown for my daughter-in-law and my Son’s wedding, which was a destination wedding November 11th. I tried on a gown in her store, which was the size that I needed and I told her that I would just buy that gown off the rack but she said no no no you need to order your own. So, I paid her in full and she supposedly ordered my gown that day! My Daughter in law already bought her bridal gown from another boutique thank God! But she wanted some alterations done to her gown so she asked Anna if she would do them for her and if so, how much would it cost? She told my daughter-in-law it would be $500 to the moon so, my daughter-in-law brought her her wedding gown to have alterations done with Anna ! Now it was October 15 and I have not heard a word from her so I called her and I must’ve called and left 15 messages before she ever calls you back! When she called me back she told me don’t worry you have plenty of time, it’ll be in in time and everything‘s going to be wonderful! I called again the following week because I still haven’t heard from her. Left another 20 messages. She finally answered the phone and said oh don’t worry it’ll be fine. Don’t worry you’ll have your gown! I called again October 31 and said OK Anna I am really nervous about this. My son’s wedding is in 11 days and I don’t have a gown. Same story don’t worry I have a tracking number it’s on its way. Every time I asked for the tracking number she would talk over me. Number! Now we were leaving in five days for my son‘s wedding, and I had no gown! I called her and told her I wanted a refund on that gown Did not have faith that I was going to get my gown! All of a sudden my daughter in laws $500 dollar alterations turned into $1000 alterations! And she was told she only wanted cash! Thank God, I found my gown at a different bridal boutique, and the woman was the most wonderful woman you could ever meet, and she ordered my gown for me from the same designer that Anna orders from and the minute I told her who I ordered my gown from I was told the whole story how Anna has issues with all of the designers and they are not sending her any gowns! So, thank the good Lord, I asked for a refund and found my gown at another boutique, because there was no way I was ever getting a gown from her! She had no problem, taking all of my money for my gown, knowing that she was never going to give me a gown! She honestly took all the joy out of shopping for a gown for your son‘s wedding! She made it an absolute nightmare for me! All your moms that are looking for gowns for your children’s weddings stay away from her so you don’t have to experience the heartache that I did!!
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November 2023 by Kristina P.
Went in today to be measured for my sister's wedding, and to look around at bridesmaid dresses. My sister explained that she wanted to look at dresses, and have me measured as I live out of state. The woman stated that it would be $35 just to have me fitted. Never mind even looking at dresses! We left and headed to another place that didn't charge for a fitting. I'll never return. I grew up in the area, and went to this location often for dress fittings/dresses. It has gone significantly downhill over the years. Very disappointing. I will take my business elsewhere.
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October 2023 by Kristen M.
Owner asked my bridesmaid if she was pregnant (she's not) and then insisted she pay more for her dress. Gave my friend with anorexia a full panic attack because owner did alterations and made dress far too small. This is not how women should be treating other women. Please go elsewhere.
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October 2023 by Maggie O.
-10000000000 stars. Stay away. She forced me to buy a dress that was 3 sizes too big because she manipulated me into believing I wouldn't loose weight before my wedding (which I was very motivated to do) and then I lost weight for my wedding and completely botched my alterations and charged me 700 for the damn thing without warning the week of my wedding. Yeah be careful, she makes it seem like she'll give you such a great deal on alterations because she "does them herself" but she proceeds to fuck up your dress and still charge a normal high rate.... Issues with alterations include: An extremely incorrectly placed and insecure bustle that broke within 10 minutes of dancing and had to carry my CATHEDRAL SATIN TRAIN around all night. She did an over bustle secured with all but three bra hooks. My dress needed a French bustle because sheer weight of my dress. Arms were not only too loose but unevenly loose Neckline was uneven Completely ignored my request for additional tightness in bust to feel more secure Dress was too long When going to my second fitting... two weeks from my first... she had made no alterations to the arms and gaslit me by saying I lost more weight when I know for a fact that I did not. Definitely not in two weeks. Etc... She is manipulative, lazy, and stubborn. Does not respect customer wishes and has the worst possible correspondence. Good luck getting her or anyone to answer the phone in her shop. I look back at my wedding photos and I feel nothing but a pit in my stomach thinking because I hated how the dress turned out and looked on me. I looked frumpy and uncomfortable in all of my photos. Thanks Ana!
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July 2023 by Pamela Makiyama
Should give a 0 star! Horrible service! Don’t trust her! She takes advantage of stressed out brides! Waits until last min and charges them overpriced alterations.
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July 2023 by Alexis Quiroz
They order dress sizes absurdly large to charge more, I know it’s recommended to go up in dress sizes but not 10 sizes larger. Go anywhere else and do not get alterations here if you do end up with a dress.
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June 2023 by Kayla B.
SCAM ARTIST. How is this place still in business? I keep hearing more and more about what this place is doing to brides, but she also does the same to bridesmaids. DO NOT shop here. Literally pick anywhere else. She will order the wrong size on purpose and then charge you upwards of $600+ for alterations, which mind you she is terrible at . Please please please stay away!
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May 2023 by Kalin Shinebarger
I am an October 2023 bride getting married in NY. We ordered 5 gowns through Ana’s Bridal in EP. Two mothers dresses and three bridesmaids dresses. The mothers dresses were supposed to be gold/champagne. My mothers dress came in morganite which looked very pink next to my MIL dress. Then, my sisters gown came in 2 sizes to small. this has caused me so much stress due to now not having enough time to reorder. We have contacted Anna several times to see what can be done about a possible refund, especially for the dress that came in a COMPLETELY wrong color. When we do receive a response it is rude and curt, and told that morganite IS champagne ??♀️??♀️ I am extremely disappointed in the lack of customer service at this shop. I will attach a photo of the mothers dresses.
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May 2023 by Kalin S.
Just here to share my experience at Ana's Bridal Boutique in east providence, RI. I don't want any other brides dealing with this! I am an October 2023 bride getting married in NY. We ordered 5 gowns through Ana's Bridal in EP. Two mothers dresses and three bridesmaids dresses. The mothers dresses were supposed to be gold/champagne. My mothers dress came in morganite which looked very pink next to my MIL dress. Then, my sisters gown came in 2 sizes to small. this has caused me so much stress due to now not having enough time to reorder. We have contacted Anna several times to see what can be done about a possible refund, especially for the dress that came in a COMPLETELY wrong color. When we do receive a response it is rude and curt, and told that morganite IS champagne I am extremely disappointed in the lack of customer service at this shop. save your money and look elsewhere!
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May 2023 by Rachael
If I could give zero stars I would. Most unprofessional and horrible experience I had during my wedding planning. Would not recommend to anyone.
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March 2023 by Kirsten Cacal
Ana's Bridal Boutique did a fantastic job on my wedding dress. Ana, Michelle, & Skyler were exceptional. I was so nervous about getting my wedding dress altered and just wanted everything to be perfect and Ana took the time to sit with me and made sure all my concerns were addressed. When my dress was finished I was blown away at how much detail Ana paid attention to--not a stitch out of place! We bought my mother of the bride dress here, and Ana altered that as well, and I cannot stress enough at how beautiful my mom's dress came out! Also, great selection. Ana is very personable, professional, and most importantly, calming!! Overall, great experience!
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March 2023 by Heather Heitmueller
I have been to this shop a few times to purchase dresses for events and was always pleased with the service. Ana is very talented and does an amazing job on alterations. She was able to customize an off the rack gown for my daughters confirmation and it came out beautifully.
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March 2023 by Kirsten C.
Ana's Bridal Boutique did a fantastic job on my wedding dress. Ana, Michelle, & Skyler were exceptional. I was so nervous about getting my wedding dress altered and just wanted everything to be perfect and Ana took the time to sit with me and made sure all my concerns were addressed. When my dress was finished I was blown away at how much detail Ana paid attention to--not a stitch out of place! We bought my mother of the bride dress here, and Ana altered that as well, and I cannot stress enough at how beautiful my mom's dress came out! Also, great selection. Ana is very personable, professional, and most importantly, calming!! Overall, great experience!
