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January 2024 by Jay L.
This is my go to spot for purchasing vehicles I have never had an issue that hasn't been resolved almost immediately. The detailing department is fantastic and the service department is a service department, but the awesome thing is they have free pick up and drop off of your vehicle, you don't even have to be home, what an awesome service I don't care if it takes them two days to fix a vehicle I'm not inconvenienced and I have multiple vehicles if you're looking to purchase a vehicle, JOE JR the way to go!
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September 2023 by Bradley S.
Stopped by Flood Ford of East Greenwich to meet with sales representative Tyler. Pleased to say i was overly satisfied with his customer service skills. He went well out of his way to inform me about a mustang gt/cs i was interested in, along with providing me with recent maintenance history, and auto check reports. He was patient and let me cruise through the test drive on the freeway. Providing me with directions and information about the car there was a never a dull moment throughout the sale. He is very professional and a very good employee for flood ford. If you are interested in checking out a vehicle i would highly recommend to speak with him. I give Flood Ford a 5 Star Review and would definitely come back!
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September 2023 by Elijah W.
If I had to choose between either buying from Jeremy McGarry at Flood Ford or running over my own reproductive organ with semi truck size studded tire...I'd choose the tire.
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July 2023 by Casey G.
Piss poor parts department. They're argumentative and rude. They refuse to warranty items that clearly say warrantable. Service department wasn't any better for recall items too. I'll be finding a new dealer for any future work.
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July 2023 by Jordan F.
Sales team and management knows nothing about final stage manufacturing and up-fitting or payload. Bought an F350 dump truck that's simply not able to hold sticker payload and rubs the wheel wells when loaded. These people know absolutely nothing about up-fitting final weights, or truck capacity or capabilities and blame you when you discover your brand new dump truck can't even handle 2,400lbs of mulch when rated for almost 3,900- 4,000lbs. Their final manufacturer doesn't weigh trucks or up-fitted vans and they should pay the fines for this eventually. Called a third party up-fitter in Connecticut and was told the truck should have been re-weighed and. Evaluated after up-fit and before sale. Reported issues with the state DMV and expect them to pay the fines for their ignorance and safety/ weight issues in the near future along with their third party up-fitter whom just throws body's on the trucks and doesn't care about the math. Don't do business with this unprofessional ignorant dealership especially Mike Flood Jr.! I'll go to Raynham, Tasca etc before doing business with these idiots ever again. Had the nerve to blame me for overloading the truck and wanted me to pay for after market third party fabrication or mongrel aftermarket non OEM repairs. Maybe once they get fined and the up-fitted trucks on their lot are reported for incorrect capacity labels they might do the right thing in the future or take things more seriously. This dealership will waste your valuable time and money on vehicles that simply don't weigh or aren't capable of performing. Get ready Flood Ford, I'm not going away or being swept under any rug.
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April 2023 by Cole B.
I came to sell my vehicle. Kim Johnson was pleasant and helpful. However, management not so much. I made it clear before my vehicle was inspected that I was looking to lock in an offer and could not sell until two days later. I was told that was acceptable. The offer I was given was less than the online consultation by approximately $1,000. The next day I was informed that it was actually not acceptable and that if I still wanted to sell then the offer would be even less.
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March 2023 by Kimm F.
Incompetent ignorant people with no sympathy or empathy for my plight have resulted in a near-fatal accident with my two-year-old in the back seat. My car was in reverse and instead of going into reverse, it went straight into drive, nearly putting us in traffic! I went to try to get it fixed here, and the guy has the audacity to tell me that I have no idea when that part will arrive, and I can't even give you a time frame! Ford has recalled over a million vehicles, which you tell me is disgusting.
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June 2022 by Joshua K.
Don't ever buy a car from this place. I just dropped $3500 to have them fix the turbo on my car which took 2+ weeks because the maintenance department is so overwhelmed they couldn't get it done. I even had the guy tell me they were short because people called out the day after a big sports event. Then... a few months later the turbo broke and they were going to "squeeze me in" early- IN TWO WEEKS. It's been like this since I bought the car. Everyone I know has the same experience. They sell you the warranties and then can't see your car for a month plus. Even paying customers can't get an appointment for weeks. I guess they expect their customers can just ride their bike for 14+ days until they are ready to accommodate them!
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September 2021 by Joe F.
I saw a car I was interested in on car guru that was at this dealership. I called to ask about it and the person said it may have been sold and took my number. She then called back to say it was available. I made an appointment with Rob Bell to come in the next day. Rob called me this morning to confirm. I missed his call but called him back to let him know exactly when I would be there. I was there exactly when I said but Rob was busy, then denied that I had returned his call and walked off. I then talk to another person who told me that the car I was there to see had already been sold. Complete waste of time and horrible customer service.
