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August 2024 by Brittany Michelle
Came in today to return a package via Amazon return from April.. she seemed very annoyed, gave me attitude regarding the return label… I printed the return label from amazon prior to coming in, and brought it to UPS.. what more do you want sweetie. Don’t bark at me like i’m an idiot.
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August 2024 by EGMike84 W.
Quick,friendly and efficient
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August 2024 by Nick Star
The thr entire staff was polite and helpful and a spcial thanks to the print specialist who was absolutely fantastic going the extra mile to assist me with my needs and make sure everything was perfect and it was at the last minutes of the day were usually people are tired and agitated but this was not the case absolutely outstanding service and this is now my home store I will be back for all my printing and shipping needs. Thanks UPS you are the best
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August 2024 by Fred Barker
Aurelia and her fantastic Team personify everything about exceptional customer service!!! Aurelia treats her customers like family and I look forward to my next visit!!! She and her UPS Team are the BEST!!!!
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August 2024 by Catherine Montminy
Ups store was so helpful helped me not only with my package but carried heavy item in and helped me print my taxes thanks
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August 2024 by Dhaval Dadhania
If there is a QR code in your Amazon return, they will print for free, but for the label, they charge $3 per lable. Strange. Make sure if there is a label in Amazon, you print pack and drop the package here.
Should've cost them the same to print from the QR code or just regular shipping label. I'm not coming back again.
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July 2024 by Derek Plonka
I had a terrible experience at the UPS store in Cumberland, RI, and I feel compelled to share it so others can avoid the same frustration. On Tuesday, June 4, 2023, I called the store and spoke with a woman about shipping a massage table with dimensions 31"x36"x9". She quoted me $189.00 for shipping and an additional $50.00 for boxing, bringing the total to $239.00. I informed her that my brother would drop it off the next day, and she assured me she would be there to assist.
However, when my brother arrived, the story changed drastically. The same woman now claimed that boxing the table would cost an additional $400. The table was already wrapped in plastic, so my brother opted to ship it as is. When I received the table, it was not boxed, yet the UPS charge was $243.60. I called the store to ask why it wasn't boxed, and the woman defended herself, saying my brother refused the boxing.
During our conversation, I noticed that the shipping charge for ground commercial was $184.08, matching her initial quote, but there was also an additional handling charge of $59.30. When I saw the receipt, I initially thought it was the charge for boxing up the table. When I asked what this was for, she claimed it was because the item was large. The reality is that she manipulated the pricing to match what my brother had told her I was quoted cost.
For those unaware, a handling charge is essentially an arbitrary fee a company can impose for "touching" the item. This store clearly uses it as a way to extract more money from customers.
Beware of this UPS store in Cumberland, RI. They bait you with a low quote over the phone, then upcharge you with hidden fees and inflated costs when you arrive. The woman's initial approach is very casual and seemingly helpful, but it's all a ploy to deceive and overcharge. As a consumer, you need to be vigilant, double-check all charges, and never trust their over-the-phone quotes. This store's business practices are underhanded and dishonest. Avoid it at all costs.
** To clarify the response UPS provided, the shipping DID NOT cost more than what was quoted over the phone. As I stated, they tried to charge an additional $400 to box the item. When my brother chose not to go for that, an "add'l handling" charge was added. For what? Not for anything that was provided by this UPS store. Again, the shipping cost was less than what I was quoted over the phone, even when the size on the receipt is 36"x31"x15", which is larger than I told her over the phone. Even though the size was still 9" with the computer monitor. The size and shipping cost can't be fudged, but "add'l handling" can be added to the cost if not questioned. Which is what she did.
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July 2024 by Margaret Anonymous
The heavy set woman with the short dark hair is always rude and tries to find a reason to refuse my Amazon return packages, but the gentleman that works there actually tries to help find a way to make it work. Unfortunately I always get the rude and useless employee who would be better off working at the DMV seeing how she refuses to value peoples time.
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June 2024 by Kyle Boliver
Had to get fingerprinting done at this location for employment this past weekend. Most places have extremely long waits and picky technicians who take far too long. This place had me in and out within maybe a minute or two, and all was done successfully and efficiently. Thank you Elaine and team for your help and due diligence it was very much appreciated!!
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June 2024 by Deborah Dauphinee
The determination that April put into figuring out my project.
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June 2024 by Babs Diener
This store has wonderful owners and employees. Everyone is knowledgeable and they have all services that fit my needs.
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June 2024 by Monique Charrette
The female working was so very helpful
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June 2024 by Danielle Fitzgerald
They are very friendly, helpful and the line always moves fast. Never seems to be understaffed.
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June 2024 by Chris
April is extremely helpful however UPS is absolutely horrible. Shipped a mothers day pkg the Mon before & it arrived end of day the Tues after. My receipt clearly showed a delivery date of Weds however I later learned ground means 5 days. Perhaps informing customers in advance would of been nice. Will ship with the post office going forward.
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May 2024 by Kianna Gibbs
Everyone at this location is super pleasant and provide professional customer service. They always take care of my shipping needs.
