-
February 2024 by Chris Lutz
This facility and the people working there are FIRST CLASS! I rent a few times per month, every month and this is always my first choice!
-
November 2023 by Enmanuel G.
The two employees were very welcoming and helpful! Everything was explaining thoroughly when picking up the rental and they also helped me learn more about their business and how it operates. Definitely recommend this Uhaul!!
-
September 2023 by Sean
i needed a last minute rental today and all three guys working were super helpful and just comfortable and nice to deal with. Ryan the manager was thoughtful and forward thinking with suggestions to help me take care of my work for the day... really appreciate business that's being run by real humans at the desk. Thanks guys!
-
September 2023 by Sean Hill
Thanks this was one of my best Uhaul Experiences. Jason who checked me ok was professional and was able to get me out in and on the road in under 15 minutes, record time for my experiences. Ryan who checked me is was also quick and professional. I usually plan an hour or more for pick up and about 30 minutes for drop off. This Uhaul is set up well and the team members are friendly, professional and know what to do next, no waiting around to figure out what to do. Thanks to the Team at Cumberland.
-
August 2023 by Keri Sullivan
Will and Ryan were great. Store was clean, truck was clean.
-
August 2023 by MRD
Excellent place to fill a RV...
-
July 2023 by Katie Boyce
Waited an hour. Followed the directions clearly stated. Once assistance was requested. Employee said he was busy. Rude and clearly does not want to assist customers.
-
July 2023 by bmorin73
this locationis very proffesional and fully equipped to serve anyones needs for moving supplies and equipment..thanks to Will the associate i met made it a pleasure
-
July 2023 by William Da Cruz
Store needs atleast two people there at a time.
-
June 2023 by Katie B.
Employee was rude. Waited an hour for assistance before leaving. clearly they don't care about customers.
-
May 2023 by Holly K.
This U-Haul is a bit of a mess. The only saving grace was Brian, the lovely sole employee manning the place. The security alarm was going off due to something that happened at the storage side. Brian had to listen to that thing for eight hours, I had to listen to it for 45 minutes and it drove me crazy. It would have been great if they had more than one employee working on a weekend morning for pickup. It takes a good bit of time to check folks in, I was expecting pickup to take about 15 minutes and it ended up taking closer to an hour. Brian was trying his best, but things only move so quickly with a slow computer system and having to walk some people out to the lot. The van I received was pretty beat up. There was already so much damage on the outside that it was hard to mark anything as being in good shape. Brian made the rules for renting clear and the contract was easy to follow. Overall this location is in a convenient spot, but just plan to wait and bring your patience along for pickup.
-
February 2023 by NATHAN MATTHEWS
What happened to customer service? I drive there to get my propane tanks refilled and the kid working says we're not refilling propane tanks because of the weather..... So let me get this straight .....now ....when it's cold outside....we can't expect for you to work your job that you're getting paid for.????. It certainly wasn't too cold for me to get the propane tanks off of the RV and bring them to your location...... Don't give me some run around about how it's too cold outside to pump propane and it could damage the equipment or whatever.....the reality is...tractor supply has the same situation... but no issue with filling my propane...... The people you hire are a direct reflection of your company....
-
January 2023 by Rafael Garcia
These guy's over charge & lie they steal your money. Hit you with B.S charges
-
December 2022 by Kristin Creighton
Terrible experience here. We returned a truck here and we were charged $600 for a "broken windshield" and late drop off. The late drop off fee was eventually dropped off after many back and forth emails and conversations. We were able to show that we had the truck for under 24 hours.The windshield wasn't broken when we dropped off. The fee was charged the next day. The only comments left with the additional fee was "customer hit charge location" and "customer must of picked up a dirty truck at the location..." . The general manager, Kim, was extremely hard to reach, didn't return phone calls or adequately address emails. Eventually, I contacted corporate and was able to get the charge dropped. Kim should be fired. Absolutely no customer service skills.
-
September 2022 by Heather Reed
We recently moved up here from DC and when we arrived to drop off the Uhaul we had a difficult time detaching the car trailer. We asked for assistance and the staff was very helpful with instructions on how to do it. I had a minor mishap that was quickly resolved by the Manager Kim! She was very fast and reliable with the results! We'll be back of we ever need the service again.this
